大廳
查看供應情況

聖貝納迪諾溫德姆戴斯飯店的評分

2 out of 5
聖貝納迪諾溫德姆戴斯飯店
1386 E Highland Ave, San Bernardino, CA

評論

6.2
10 分，有夠讚；800 則評論中有 176 則" "
8 分，不錯哦；800 則評論中有 176 則" "
6 分，一般般；800 則評論中有 168 則" "
4 分，不太好；800 則評論中有 103 則" "
2 分，很糟糕；800 則評論中有 177 則" "

6.6/10

整潔度

7.2/10

員工素質

5.6/10

設施服務

6.2/10

住宿環境和硬體

5.6/10

環保程度

評論

2/10 很糟糕

Iridali

商務旅客, 家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Muy malas condiciones demasiado sucio el cuarto asta cucarachas avia no lo volvería a reserva
於 2024 年 5 月住了 2 晚
Sunny 於 2024年5月30日回覆
Thank you for your review, we are sorry to learn we fell short of your standards and hope we get the chance to better serve you in the future.

2/10 很糟糕

Sheeba

情侶出遊
不喜歡：整潔度、員工素質和住宿環境和硬體
Located in a terrible neighborhood. Feels very unsafe. We didn't even spend the night because we were worried that our car would get broken into.
於 2024 年 4 月住了 1 晚
Sunny 於 2024年4月25日回覆
We are sorry to learn we did not meet your needs and hope we can better serve you in the future.

2/10 很糟糕

Viridiana

於 2024 年 2 月住了 1 晚
Sunny 於 2024年4月1日回覆
We are sorry to learn we did not meet your expectations during your visit.

10/10 有夠讚

Rebecka，Redlands

情侶出遊, 寵物同遊, 商務旅客, 團體旅遊, 家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Comfortable and easy check in
於 2024 年 2 月住了 1 晚
Sunny 於 2024年3月1日回覆
Thank you for the five star rating, we are glad we met your overall comfort needs.

10/10 有夠讚

Khema

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 1 晚
Sunny 於 2024年3月1日回覆
Thank you for the 10/10 rating; we appreciate your feedback.

4/10 不太好

Shane

商務旅客
不喜歡：住宿環境和硬體
於 2024 年 2 月住了 1 晚
Sunny 於 2024年2月8日回覆
We are sorry to know we fell short of your standards; we hope to better serve you in the future.

10/10 有夠讚

Jessica

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Found dead cockcroach on placard =(. Dirty towel left on floor outside door. Loud noises - children running hallway and car alarms going off. Had changed policy for paying cash (required $20 deposit). Otherwise, got some rest/sleep.
於 2024 年 1 月住了 1 晚
Sunny 於 2024年1月31日回覆
We are sorry to hear about your recent visit and hope we can better serve you in the future.

2/10 很糟糕

Christine

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This place is dirty both inside and out. The pictures are very inaccurate. Roaches were all over the walls, ceiling and bathroom. There were holes in the wall like someone punched them with their fists. The door had deep scratches near the bottom and edge like an animal was trapped inside and kept scratching to get out. The staff cancelled my online purchase of the room and made me pay more onsite. They have the lobby closed. I stood in very cold weather outside of a window slot along a dark road, in order to try to resolve this problem before ever seeing the room. I decided to leave and continue driving despite being very late at night. The manager refused to refund the amount that i paid for the room.
於 2024 年 1 月住了 1 晚
Sunny 於 2024年1月31日回覆
Thank you for taking the time to give us your review, we are sorry to hear we did not meet your standards and will make sure we address all of your concerns timely.

2/10 很糟糕

真實旅客

不喜歡：整潔度、住宿環境和硬體和客房舒適度
Dirty and unsafe
於 2024 年 1 月住了 2 晚
Sunny 於 2024年1月31日回覆
Thank you for your feedback, we will make sure management hears your concerns.

2/10 很糟糕

DAVID J

商務旅客
不喜歡：住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Sunny 於 2024年1月31日回覆
We are sorry to learn we did not meet your standards; we hope to better serve you in the future.

2/10 很糟糕

Rick

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Fraud fraud fraud smoke filled room homeless shelt
於 2024 年 1 月住了 1 晚
Sunny 於 2024年1月31日回覆
We are sorry to learn about your concerns and will make sure they get addressed.

10/10 有夠讚

Lauren

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great Stay!
We had a fantastic stay here! Staff was so friendly and helpful, room was nice and clean, and the area has tons of nearby restaurants.
於 2023 年 12 月住了 3 晚
Sunny 於 2024年1月4日回覆
Thank you for the 10/10, we are happy to know you had a fantastic stay with us and our staff showed you the customer service we strive for.

4/10 不太好

Ray，Oxnard

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Location is horrible and lots of homeless people walking around.
於 2023 年 12 月住了 1 晚
Sunny 於 2024年1月4日回覆
Thank you for your review, we are sorry to learn we did not fully meet your standards.

8/10 不錯哦

Arturo

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 3 晚
Sunny 於 2024年1月4日回覆
We appreciate your recent rating; thank you.

4/10 不太好

Tanisha

情侶出遊
不喜歡：整潔度、設施服務和住宿環境和硬體
Everything was ok including customer services... the people that work there were nice. But....... it is pretty run down and we started to see roaches on our 1st night.... we couldn't leave or get another room due to it being new yrs and rave weekend every place was sold-out .... we decided to tough it out becuase its better then drinking and driving.
於 2023 年 12 月住了 2 晚
Sunny 於 2024年1月4日回覆
We are happy to know that our staff showed you the customer service we strive for; we hope to get a chance to better serve you in the future.

2/10 很糟糕

Patricia

情侶出遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was not like the pictures. Walls, curtains where dirty and dingy. It was a non smoking room but had a strong smell of cigarette. We ask what time was the continental breakfast and they laugh saying that’s what the third party advertises but they don’t do that. Overall it has a cheap no tell motel vibe and no I would never stay there again. Also there’s factory next door that’s is super loud early in the morning. Not that I wanted to sleep in but we got there at 3am where out by 8.
於 2023 年 12 月住了 1 晚
Sunny 於 2023年12月26日回覆
Thank you for your review, we are sorry to learn we did not fully meet your needs; we hope to better serve you in the future.

6/10 一般般

Brenda

於 2023 年 12 月住了 1 晚
Sunny 於 2024年1月31日回覆
We are happy to know we met your overall needs.

2/10 很糟糕

Mari

不喜歡：整潔度和住宿環境和硬體
En la aplicacion te dicen que viene el desayuno incluido y es mentira muy caro el precio por noche
於 2023 年 12 月住了 1 晚
Sunny 於 2023年12月26日回覆
Thank you for your review, we are sorry to learn about your stay; we hope to better serve you in the future.

2/10 很糟糕

Jesse

家庭旅遊
不喜歡：整潔度、員工素質和住宿環境和硬體
Save your money and get something more respectable & safe, sketchy staff & tenants oooh the tales I could tell just being there 30 min...spend the extra money for better service & accommodations. Dont recommend.
於 2023 年 12 月住了 1 晚
Sunny 於 2023年12月26日回覆
We are sorry to learn about your experience and will make sure management hears your concerns so they can be addressed.

2/10 很糟糕

Juliana，Culver City

情侶出遊, 商務旅客
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This was the worst hotel I stayed in my whole life. There was a cockroach in the bathroom and the sheets smelled like pee. Area is completely unsafe and noisy. I couldn’t sleep all night because of noise. I heard a woman screaming and a few minutes later the police was at the hotel. Staff is rude and there is no breakfast.
於 2023 年 12 月住了 1 晚
Sunny 於 2023年12月26日回覆
Thank you for your feedback, we are sorry to know we did not fully meet your standards and hope we can better serve you in the future.

6/10 一般般

Cynthia

團體旅遊, 家庭旅遊
We were walk-ins and the price quoted was much more than what was noted on-line. The clerk suggested we go on-line and make the reservation which we did and got the lower price. It just was a hassle as we were trying to do this on our phones and were standing in the grass out front when the sprinklers came on! We laughed and then quickly got our rooms so things were OK.
於 2023 年 11 月住了 1 晚
Sunny 於 2023年11月30日回覆
We are glad your overall satisfaction was met during your visit with out hotel.

10/10 有夠讚

Jolene

於 2023 年 11 月住了 1 晚
Sunny 於 2023年12月26日回覆
We appreciate the five star rating; thank you.

8/10 不錯哦

Margarita

情侶出遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Most of the items in the room need to be updated. Walls, doors bath tub and floor needs more cleaning. The sink water faucet in the room we got, was loose. Air conditioner in working status but missing buttons looks too old. Light lamps are not working properly. Furnitures urge an immediate update, they are too old and seem dirty. I was really disappointed to see the room when we first went in there. We were in San Bernardino just to visit the casino. When we return back from the casino at about 4am it was freezing and my door key didn’t open the door. We had to run back to the office to get another key program! Lucky we were in there just about 3-4 hrs and only used it to shower and sleep. I would not be returning back and would not recommend this place.
於 2023 年 11 月住了 1 晚
Sunny 於 2023年11月30日回覆
We are sorry to learn about the issues you had with your stay but hope you had a great night at the casino.

2/10 很糟糕

Juan

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
Sunny 於 2023年11月30日回覆
Thank you for your feedback; we appreciate it.

2/10 很糟糕

Mischelle，Simi Valley

情侶出遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
horrible
於 2023 年 11 月住了 1 晚
Sunny 於 2023年11月30日回覆
We are sorry to learn we did not fully meet your standards.

10/10 有夠讚

NELLIE

於 2023 年 11 月住了 1 晚
Sunny 於 2023年12月26日回覆
We appreciate the five star rating after your visit; thank you.

2/10 很糟糕

Song

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
I booked 1 king bed but check in not available with the king of bed I feel like cheating.
於 2023 年 11 月住了 1 晚
Sunny 於 2023年11月30日回覆
We are sorry to hear about the issues you had with your reservation and will make sure we look into that.

2/10 很糟糕

Zaira

於 2023 年 11 月住了 1 晚
Sunny 於 2023年11月9日回覆
We are sorry to learn we did not fully meet your expectations.

2/10 很糟糕

Zaira

不喜歡：員工素質和客房舒適度
於 2023 年 11 月住了 1 晚
Sunny 於 2023年11月9日回覆
We hope to get a chance to better serve you in the future.

10/10 有夠讚

Ken

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I enjoyed my stay here. I am handicapped but needed to do a lot of work on my computer while I was there. The handiman came up and carried all of the stuff in for me and did the same for me when I left. The front office was very accommodating and I would gladly stay here again.
於 2023 年 10 月住了 3 晚
Sunny 於 2023年11月9日回覆
Thank you for the five star review, we are pleased to know that you enjoyed your overall stay with us.

2/10 很糟糕

Esmeralda

團體旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Place I stayed at had roaches and was not properly cleaned
於 2023 年 10 月住了 3 晚
Sunny 於 2023年11月9日回覆
We are sorry to learn we fell short of your overall expectations.

4/10 不太好

Edu

情侶出遊
不喜歡：住宿環境和硬體
.
於 2023 年 10 月住了 2 晚
Sunny 於 2023年10月30日回覆
We are sorry to learn we did not meet your needs; we hope to better serve you in the future.

10/10 有夠讚

Christopher

於 2023 年 10 月住了 1 晚
Sunny 於 2023年11月9日回覆
Thank you for the five star rating; we appreciate it.

2/10 很糟糕

Suzanne

情侶出遊, 團體旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This property is absolutely disgusting it looks nothing like the pictures.. my room smelled so bad it also has feces stuck to the floor inside the room .. the AC has so much dust and dirt inside the vents.. the sheets on the bed had spots all over them ... the microwave was missing the plastic on the door itvwas juat the vent so clearly the microwave wasnt usable.. there were ppl hanging outside my door .. i spent less then a hour there before i just got up and left and never came back
於 2023 年 10 月住了 2 晚
Sunny 於 2023年10月24日回覆
We are sorry to learn we did not meet your standards and will make sure we address your concerns promptly.

10/10 有夠讚

Patrick

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 2 晚
Sunny 於 2023年10月24日回覆
Thank you for the 10/10 rating; we appreciate it.

10/10 有夠讚

Ana

於 2023 年 9 月住了 1 晚
Sunny 於 2023年9月28日回覆
Thank you for the five star review; we are glad our hotel met all of your needs.

10/10 有夠讚

Francisco，Bloomington

喜歡：整潔度、員工素質和住宿環境和硬體
Close to the freeway
於 2023 年 9 月住了 1 晚
Sunny 於 2023年9月28日回覆
Thank you for your review; we are delighted to know our hotel met all of your needs.

10/10 有夠讚

Christopher

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great place safe close to alot of shopping convenient
於 2023 年 9 月住了 3 晚
Sunny 於 2023年9月28日回覆
We appreciate the five star rating and are glad our hotel met all of your needs.

2/10 很糟糕

Martín

情侶出遊, 商務旅客
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
No me gusto porque ordene un cuarto de no fumadores y me dieron un cuarto que olia mucho a cigarro.
於 2023 年 8 月住了 1 晚
Sunny 於 2023年9月1日回覆
We are sorry to hear about the miscommunication on the room you reserved and will make sure we look into this promptly.

4/10 不太好

Sarah

喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 1 晚
Sunny 於 2023年9月1日回覆
We are sorry to learn we did not meet your needs and hope we can better serve you in the future.

2/10 很糟糕

Gregory

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I will never stay here again. The Rooms have bugs the walls are dirty. it seems to me that everyone lives there as a residence.
於 2023 年 8 月住了 1 晚
Sunny 於 2023年9月1日回覆
We are sorry to learn we did not meet your needs and will make sure we address your concerns accordingly.

8/10 不錯哦

Barbara

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 1 晚
Sunny 於 2023年8月17日回覆
Thank you for your review, we are glad we met your overall needs.

2/10 很糟糕

Nancy A

團體旅遊
不喜歡：整潔度、員工素質和住宿環境和硬體
Did not feel safe, had to take our valuables with us when we left the room. Wide gap in the door. Nasty/busted up furniture. Loose plumbing fixtures. Patched holes in all the walls. Place needs to be burned down.
於 2023 年 7 月住了 1 晚
Sunny 於 2023年7月25日回覆
We are sorry to learn our hotel did not meet your needs and will make sure we look into your concerns.

10/10 有夠讚

Marie

於 2023 年 7 月住了 1 晚
Guest Relations 於 2023年8月3日回覆
Thank you for the five star rating; we appreciate it.

6/10 一般般

Tami

於 2023 年 7 月住了 1 晚
Sunny 於 2023年7月25日回覆
Thank you for your recent rating; we appreciate it.

6/10 一般般

Jun

喜歡：整潔度和員工素質
It looks like the place has been upgraded but the finish is not good. Looks like cheaply done.
於 2023 年 6 月住了 1 晚
Sunny 於 2023年7月13日回覆
Thank you for your review; we are glad our hotel met your overall needs.

2/10 很糟糕

Luis

於 2023 年 6 月住了 1 晚
Sunny 於 2023年6月28日回覆
Thank you for your feedback, we hope to get a chance to better serve you in the future.

8/10 不錯哦

Teresa

喜歡：住宿環境和硬體
於 2023 年 6 月住了 1 晚
Sunny 於 2023年6月28日回覆
We are delighted to know we met your overall needs during your recent stay with us.

2/10 很糟糕

Lisa

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Disappointed
The area is horrible, the room I stayed in had roaches the staff at night was rude and very disrespectful. I will never stay here with my family again.
於 2023 年 6 月住了 2 晚
Sunny 於 2023年6月28日回覆
We are sorry to hear that we did not meet your needs and will make sure management hears your concerns so we can better serve you in the future.

8/10 不錯哦

Bruce，Thousand Oaks

於 2023 年 6 月住了 1 晚