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聖安東尼奧大學套房飯店的評分

2 out of 5
聖安東尼奧大學套房飯店
13575 McDermott Fwy W. I-H 10, San Antonio, TX

評論

7.0

不錯哦

10 分，有夠讚；936 則評論中有 257 則" "
8 分，不錯哦；936 則評論中有 258 則" "
6 分，一般般；936 則評論中有 186 則" "
4 分，不太好；936 則評論中有 113 則" "
2 分，很糟糕；936 則評論中有 122 則" "

7.4/10

整潔度

7.8/10

員工素質

6.6/10

設施服務

6.8/10

住宿環境和硬體

6.0/10

環保程度

評論

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
前台服务认真仔细，有问必答，床上第一晚没有被子，必须开空调，但空调扇噪音有点大，反映后，给提供了被子。
於 2020 年 2 月住了 1 晚
Neil 於 2020年2月4日回覆
Dear Valued Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Neil Patel General Manager University Inn & Suites

8/10 不錯哦

Rosalena

喜歡：整潔度
…
於 2024 年 5 月住了 1 晚

2/10 很糟糕

Philip

不喜歡：整潔度和住宿環境和硬體
於 2024 年 5 月住了 1 晚

8/10 不錯哦

Maricela

喜歡：整潔度
Convenient location
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Jaime

於 2024 年 4 月住了 1 晚

10/10 有夠讚

Valentine

於 2024 年 4 月住了 1 晚

4/10 不太好

Curtis

於 2024 年 4 月住了 1 晚

10/10 有夠讚

Gwen

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good value. Room was clean and newly remodeled. Location was convenient near the freeway.
於 2024 年 4 月住了 2 晚

6/10 一般般

Caleb

情侶出遊
喜歡：員工素質
Look, obviously you aren't staying at the Hilton if you are considering this place. If you want modern amenities and matching appliances pony up the extra 50 bucks and go elsewhere. But if you want somewhere safe, mostly clean and affordable this isn't a bad choice.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Madalyn

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
不喜歡：設施服務
Good for a quick stay
於 2024 年 3 月住了 3 晚
Neil Patel 於 2024年3月21日回覆
Dear Madalyn,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,Neil PatelGeneral Manager University Inn & Suites 210 690-5500

8/10 不錯哦

Sharon

親子旅遊
喜歡：整潔度、員工素質和設施服務
The motel was older, the bed very firm if you like that. The water had good pressure and hot. The pool small. No breakfast but the price was cheap so didn’t really expect it. All in all it wasn’t a bad experience at all. Room cleaned nicely every day.
於 2024 年 3 月住了 3 晚

8/10 不錯哦

Jesus

喜歡：整潔度和員工素質
Ok
於 2024 年 3 月住了 1 晚

2/10 很糟糕

Isaiah

不喜歡：整潔度和員工素質
They did want to give me the hotel
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Deissy

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Exelente.toso limpio y muy tranquilo
於 2024 年 3 月住了 1 晚
Neil 於 2024年4月7日回覆
Dear Deissy,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,Neil PatelGeneral Manager University Inn & Suites

2/10 很糟糕

Ana

於 2024 年 3 月住了 1 晚

10/10 有夠讚

Taneal

於 2024 年 3 月住了 1 晚

2/10 很糟糕

David

家庭旅遊
Infested with bed bugs and didn’t wanna give us a refund. Very rude will never ever go back!
於 2024 年 3 月住了 1 晚
Neil 於 2024年3月11日回覆
Dear David,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Neil PatelGeneral Manager University Inn & Suites 210 690-5500

8/10 不錯哦

EN

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Just one night, not quiet, but ok for the price.
於 2024 年 2 月住了 1 晚
Neil 於 2024年3月11日回覆
Dear ENThank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Neil PatelGeneral Manager University Inn & Suites 210 690-5500

10/10 有夠讚

Rola

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Neil 於 2024年3月11日回覆
Dear Rola,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,Neil PatelGeneral Manager University Inn & Suites 210 690-5500

6/10 一般般

Danielle

情侶出遊, 商務旅客
不喜歡：員工素質
The hotel room is good for a night stay, definitely not a 5 star hotel but it’s not awful. It’s definitely outdated and a little dingy, HOWEVER the water pressure was amazing and the water got super hot. It was quiet and like most hotels they have a refundable deposit fee. If I was just driving through and needed a place to stay at a good price and is safe I’d stay here again
於 2024 年 2 月住了 1 晚
Neil 於 2024年3月11日回覆
Dear Danielle,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Neil PatelGeneral Manager University Inn & Suites 210 690-5500

6/10 一般般

Jonathan

於 2024 年 2 月住了 1 晚
NP 於 2024年3月11日回覆
Dear Jonathan,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Neil PatelGeneral Manager University Inn & Suites 210 690-5500

6/10 一般般

Tamala

情侶出遊
不喜歡：設施服務
Good for the price at short notice. Bring your own towels. The floors were not clean
於 2023 年 12 月住了 1 晚
NP 於 2024年3月11日回覆
Dear Tamala,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Neil PatelGeneral Manager University Inn & Suites 210 690-5500

4/10 不太好

Adalberto

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Piden 50 dólares de depósito
於 2024 年 1 月住了 2 晚
Neil 於 2024年3月11日回覆
Dear Adalberto,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Neil PatelGeneral Manager University Inn & Suites 210 690-5500

4/10 不太好

Christin

商務旅客
喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
NP 於 2024年3月11日回覆
Dear Christin,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Neil PatelGeneral Manager University Inn & Suites 210 690-5500

8/10 不錯哦

Veronica L.

家庭旅遊
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
於 2024 年 1 月住了 1 晚
NP 於 2024年3月11日回覆
Dear Veronica,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Neil PatelGeneral Manager University Inn & Suites 210 690-5500

10/10 有夠讚

adam

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
great for the price, ill be back
great for the price. safe and friendly. everything worked.
於 2023 年 12 月住了 1 晚

4/10 不太好

Abi

情侶出遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff didn't really conversate with us and he was just slow and very quiet. Granted we checked in late at night! The room is decent and clean sheets but the bathroom wasnt as clean. Or just the broken lid to the toliet tank seemed kinda like maybe they just need renovations. Though there were several mysterious stains and the bathroom door looked like some one had tried to break in and it was broken to the point where i was scared to close it for fear of getting stuck in the bathroom. But overall was okay for what it is!
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Everardo

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice hotel my 3rd time in it good family hotel
於 2023 年 10 月住了 1 晚

6/10 一般般

Gustavo

家庭旅遊
喜歡：員工素質
不喜歡：客房舒適度
Buen precio poco descanso
Buen precio. Pero sus colchones son muy malos, no descansas
於 2023 年 10 月住了 2 晚

4/10 不太好

Marsha

不喜歡：整潔度和住宿環境和硬體
Not cleanly.
於 2023 年 10 月住了 1 晚

10/10 有夠讚

Ashley

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I really enjoyed how comfortable the room was. I booked the family suite and my friends and I were able to sleep comfortably on our own beds. I am definitely going to book here again on my next trip.
於 2023 年 10 月住了 1 晚

6/10 一般般

Juan

家庭旅遊
不喜歡：整潔度
於 2023 年 10 月住了 1 晚

2/10 很糟糕

Tasha

於 2023 年 8 月住了 1 晚

6/10 一般般

URIEL

情侶出遊
喜歡：設施服務
For the price of the hotel, its a good option. Dont expect to much, its a good place only For go to sleep.
於 2023 年 7 月住了 2 晚

10/10 有夠讚

Miranda

於 2023 年 8 月住了 1 晚

2/10 很糟糕

Timonthy

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very disappointing service was bad they was nasty with roaches they was very mean and grouchy towards us they was rude i hate my family experienced staying there i wish i could have gotten a refund we couldnt fer extra towels or get in the pool
於 2023 年 7 月住了 2 晚

8/10 不錯哦

Myra

親子旅遊
喜歡：整潔度和住宿環境和硬體
Clean, quiet, pool,
於 2023 年 6 月住了 1 晚

10/10 有夠讚

Brianna

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Awesome for the price! Great location
The room we got (double bed room) was clean and had great ammenities. There was your typical coffee machine, a microwave, freezer/fridge and tv. The beds were comfortable and sheets were clean. Great location about 10 minutes from six flags and little to no outside noise. Very happy with my stay and management is nice.
於 2023 年 6 月住了 1 晚

10/10 有夠讚

Oscar

情侶出遊, 親子旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
great rooms

8/10 不錯哦

maria

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
It was a clean place, rooms are comfortable and spacious.. the only thing was that when it was chevkout at 11am you have the housekeeping knocking on your door hurrying you up.... which we didnt like.... but overall it was good... everywhere we wanted to go was close by...
於 2023 年 5 月住了 2 晚

10/10 有夠讚

Rafael

於 2023 年 5 月住了 1 晚

2/10 很糟糕

Kim

於 2023 年 5 月住了 1 晚

10/10 有夠讚

Chris

親子旅遊
喜歡：整潔度和員工素質
Staff was friendly property was quite and we had everything we needed. Hotel needs some upgrades but it was great night sleep
於 2023 年 5 月住了 1 晚

6/10 一般般

Ricardo

於 2023 年 5 月住了 3 晚

2/10 很糟糕

Frank

於 2023 年 5 月住了 2 晚

10/10 有夠讚

Ruben

於 2023 年 4 月住了 4 晚

2/10 很糟糕

Anabella

於 2023 年 4 月住了 1 晚

2/10 很糟糕

Arnold

於 2023 年 4 月住了 1 晚

4/10 不太好

Ronald

不喜歡：設施服務和住宿環境和硬體
They had sodas for sale.
於 2023 年 4 月住了 1 晚

8/10 不錯哦

Ernesto

於 2023 年 4 月住了 1 晚