Really loved this hotel. Rudy checked us in & was amazing. It happened to be our anniversary & he gave us the option of a room on a higher floor or bigger room. We chose the bigger room. It was beautiful & charming. We had our pups with us & it was a corner room which was perfect...they sometimes bark when people walk by which is kind of nerve wracking but they were good & loved the room also. Was bummed we only stayed for the night as I would have loved to have taken a bath in that bathtub. We did have issues with our keys the day of checkout. We wanted to see the River Walk prior to leaving, but due to the time change we were locked out a bit early. The front desk had their team up there by the time we got back. So it was very smooth even with the small hiccup.
The only reason for 4 stars and not 5 was the valet. We had a lot of stuff & two dogs. The valet was awesome, but it stressed me out having to valet & get everything on the cart & grab everything & over excited pups, since we had just drove from Houston. Anywho, we tipped the valet later in cash, instead of the app. The next morning when we called the valet it took over 20 minutes to get the car, which is fine but when viewing the app we started as number 4 on the queue & then dropped to 2 but then it reset & showed as if we had picked up the vehicle & there was no way to call for it again or reach out to them. We were checked out at this point he came about 5 min later. All in all lovely stay. Will be back.