I want to start by saying the young woman at check-in was incredibly kind and welcoming. She was thoughtful in explaining where everything was, and that first impression really stood out in a positive way.
However, once I headed toward the elevators, I noticed the property looked unclean and poorly maintained. While the room itself looked decent upon arrival, it was not properly prepared for the six guests I had included in my reservation. There were not enough towels, and when it came time to sleep, the couches—where two of the guests were meant to sleep—had no bedding, blankets, or extra pillows provided.
Additionally, the closets appeared dirty, and there was no safe available in the room, which was concerning. These are basic amenities that should be available to every guest.
While I chose not to try the breakfast due to the cleanliness concerns, I do want to again highlight that the staff was very pleasant throughout the stay. I hope management will take this feedback seriously and ensure rooms are fully equipped, clean, and ready for the number of guests booked. I believe this would greatly improve the overall guest experience.