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Spa 飯店的評分

3.5 out of 5
Spa 飯店
Saltburn Bank, Saltburn-by-the-Sea, England

評論

8.6

有夠讚

10 分，有夠讚；286 則評論中有 142 則" "
8 分，不錯哦；286 則評論中有 95 則" "
6 分，一般般；286 則評論中有 30 則" "
4 分，不太好；286 則評論中有 12 則" "
2 分，很糟糕；286 則評論中有 7 則" "

9.0/10

整潔度

9.2/10

員工素質

8.0/10

設施服務

8.2/10

住宿環境和硬體

8.0/10

環保程度

評論

8/10 不錯哦

Jennifer

寵物同遊, 家庭旅遊
喜歡：整潔度、員工素質和設施服務
Friendly, welcoming check in. Nice big rooms. Very dog friendly. Breakfast was outstanding! So hospitable....explained to the manager that we found our beds uncomfortable, the manager organised new mattresses with no question and a smile. We did find the room to be a bit stuffy as the only ventilation was possible of we kept the french door on the latch, which was perfect during the day but perhaps a little unsafe at night. We used the air conditioninh unit to circulate air in the room which was fine but noisy. On the whole, this wasn't a major issue, we worked around it. The location of The Spa Hotel is unreal - walking distance to just about everywhere worth visiting in Saltburn. We can't wait to come back, it will be the only place we stay. The staff, from housekeeping to management are all an asset to the place. Thanks for having us.
於 2024 年 5 月住了 2 晚

10/10 有夠讚

Malcolm

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great room with fantastic view.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Shane

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great sea views
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Chris

喜歡：整潔度、員工素質和住宿環境和硬體
I booked through Expedia having been hijacked on Google Search when looking for the Spa Hotel, Saltburn. Expedia is poor at sending email confirmation. I recommend booking direct.
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Laura

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Little Gem
A beautiful gem! Thoroughly relaxed and enjoyed our stay. It’s a beautiful hotel, in a lovely location. Food was delicious and the staff were so friendly and helpful. The hotel room was so pretty, tall ceilings, beautiful decor and soft furnishings. Large lovely bathroom. Good hearing and also good air con. I’ll definitely return and recommend.
於 2023 年 10 月住了 1 晚

6/10 一般般

Andrew

於 2023 年 10 月住了 1 晚

6/10 一般般

Stella

於 2023 年 9 月住了 4 晚

8/10 不錯哦

Calvin

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Situated in an ideal area and we were impressed with the hotel in the main. Our only two issues were the bathroom wallpaper looked a bit scruffy and the food wasn’t brilliant. The outside seating area and views were great and the parking was easy.
於 2023 年 8 月住了 1 晚

6/10 一般般

Alan

情侶出遊
喜歡：整潔度
Builders still finishing the hotel!
於 2023 年 8 月住了 1 晚

8/10 不錯哦

Sonia

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
The Staff make this hotel :-)
I had concerns when I arrived to find the workmen were still finishing off the hotel entrance, and experienced a dilemma on finding nowhere safe to park. There then followed an uncomfortable check in where my reservation was not what I felt I had originally booked through a third party. The room was large, clean and adequate, though not up to the standard of the newly renovated bar and restaurant. Here endeth my grippes, for the receptionist quickly addressed my booking to my satisfaction and showed me to my room. Drinks in the bar that evening were all served in the correct glasses, what a joy! Bottles of wine were reasonably priced and the choice on all alcohol fronts was more than adequate. Our evening meal was plentiful, and accompanied by the most amazing sea view. Breakfast the next morning was again served with a sea view, and a choice to satisfy any pallet. I had kippers which were lovely. But, the highlight of my stay was the service I received from one particular waitress who I believe to be called Tracy. She found me a table outside, chairs to listen to the music, and an enhancement for my bubbles. Over the two days she went above and beyond again and again. Good service can not be bought, it comes from the heart, and Tracy has a big, kind heart.
於 2023 年 8 月住了 2 晚

8/10 不錯哦

Vanessa

親子旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Unfortunately I didn’t note everybody’s names to say thank you but Natalie, Tracey and the whole team were very welcoming and made sure we were looked after. My children loved the hotel and the surrounding area.
於 2023 年 8 月住了 4 晚

8/10 不錯哦

Jørn Birkjær

dejligt beliggende hotel Vi nød stedet og beliggenheden. Desværre var man igang med ombygning på stedet. Så desværre var selve restaurationen ret uinteressant. Heldigvis kunne man så sidde udenfor og nyde den dejlige udsigt. Vi kommer gerne igen.
於 2023 年 8 月住了 1 晚

8/10 不錯哦

Erisher

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 8 月住了 2 晚

10/10 有夠讚

Toni M

情侶出遊
喜歡：設施服務
An overall pleasant experience. Staff were excellent. The hotel is in the midst of renovations. It should be beautiful once completed. We would return.
於 2023 年 8 月住了 1 晚

6/10 一般般

susan

喜歡：員工素質
不喜歡：住宿環境和硬體
Paying a premium for a seaview and not getting one
Shabby, needs upgrade. Bed uncomfortable. 40 min wait for food after ordering No window in breakfast room Should have reduced prices during renovations
於 2023 年 8 月住了 1 晚

10/10 有夠讚

Sandra

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
NA
於 2023 年 7 月住了 3 晚

10/10 有夠讚

Timothy

喜歡：整潔度、員工素質和住宿環境和硬體
Perfectly placed for the national road champs in which I raced, rooms very pleasant, a good selection of amenities and the breakfast was very good, although check when booking as although lists breakfast as available, this is not included in the price!
於 2023 年 6 月住了 1 晚

10/10 有夠讚

Jacqueline

喜歡：整潔度、員工素質和住宿環境和硬體
Steven the manager went sbove and beyond to correct our booking and accomodate my elderly disabled parents. I cant thank you all enough. We had a lovley time, and loved watching dawn break and the sun rise over the sea, surrounded by the dawn chorus. Breakfast was amazing, Thanks again.

8/10 不錯哦

Anita

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Husbands 77 birthday
Excellent staff Nice atmosphere Breakfast dismal
於 2023 年 6 月住了 1 晚

8/10 不錯哦

Paul

於 2023 年 6 月住了 2 晚

8/10 不錯哦

Jackie

情侶出遊
喜歡：整潔度和員工素質
Staff were really attentive and polite Building work ongoing but didn’t spoil our time The room was comfy, bright and clean. Only thing to make it better will be when the snagging is done in the rooms.
於 2023 年 6 月住了 1 晚

10/10 有夠讚

james

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
The view is brilliant, staff very friendly and the food was good
於 2023 年 5 月住了 1 晚

2/10 很糟糕

David

情侶出遊
喜歡：整潔度
不喜歡：住宿環境和硬體
When I booked I was attracted by the photo. When we arrived the part of the building shown in the photo had been demolished and was a building site. There was no disabled parking. Entrance to the hotel was by an emergency exit at the back of the building. The room had recently been decorated but the bathroom was tiny to the extent there was not even space for a towel rail. Towels were on the bed. The bed mattress was lumpy, creaky and in need of replacement. We did not sleep well. The dining and bar were obviously a temporary placement due to the building work and the dining closed at 19.30. This hotel was expensive, no price concession was made for the building work and it was not worth the money. Avoid at least until the building work is complete. And even then the publicity shots need to be changed.
於 2023 年 5 月住了 1 晚

4/10 不太好

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very upset that we were not made aware of any building works and didn’t feel we were in a hotel,no windows in breakfast room and the bar and loung were in the same room.The carpets were grubby in the hallway and all in all it was very expensive £410 for 2 nights and an extra £10 each for breakfast per day.We will not be staying at this hotel again
於 2023 年 4 月住了 2 晚

6/10 一般般

ANITA

團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 4 月住了 3 晚

8/10 不錯哦

Beverly

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 4 月住了 3 晚

6/10 一般般

Darryl

情侶出遊
喜歡：整潔度和設施服務
不喜歡：住宿環境和硬體
The hotel is currently undergoing renovations, hopefully that will extend to the rooms once complete. Rooms are just acceptable. I was charged an additional £25 to the stated cost because I added a guest to my room. No good reason given. I assumed it was a room rate. Overcharged for breakfast, when they finally got around to asking what we wanted. And tried to charge me again for breakfast on checkout. Lots to improve and hopefully they will resolve these minor issues.
於 2023 年 4 月住了 1 晚

10/10 有夠讚

Darren

於 2023 年 4 月住了 1 晚

4/10 不太好

Claire

家庭旅遊
喜歡：整潔度
不喜歡：住宿環境和硬體和客房舒適度
Really dissapointed
I booked this for my parents who were visiting me as I live in Saltburn. I normally eat and drink in the Spa alot and have always had a good experience so it pains me to write this but the room cost me alot of money and they had alot of issues and left early to go home to bed. Firstly the hotel has been undergoing major renovations for some time which they are very open about but it does give the place a building site feel which isnt welcoming. Their room was very cold to the extent they went to reception to ask for the heating to be turned on. After being told it was turned off for the whole building and sitting in their coats on the bed for an hour they came back up to my house saying they couldnt stand it. It didnt help that the room was only single glazed. The next room also had a couple with a dog that was left in the room on its own for 5hrs which continued to bark. When the guests in the room the other side had a shower it made a massive racket which woke them up and they said sounded like loads of pipes shaking. Other little things they mentioned was that you couldnt lie down in the bath as the basin unit sticks out over it and when you turn the tap on water rushes out onto the floor. They left early the next day and instead of sticking around the next day returned home early to get some sleep. Im sad to say I wont recommend visitors stay here again.
於 2023 年 4 月住了 1 晚

8/10 不錯哦

lyn

喜歡：整潔度和員工素質
Little trip to the coast
We loved our stay and plan to go back in September. The reason for the lower marks were simply because of a refurb going on and we were in a bar/restaurant with no windows so no atmosphere etc. The staff couldnt have been nicer and the treatments were wonderful . Sue is an amazing therapist, thank you. Maybe at this time a discounted price could be offered 🤔 we paid 139.00 and were upgraded so we did have a nice room. I would stay here again. Breakfast is top notch. 😋
於 2023 年 3 月住了 1 晚

6/10 一般般

Andrew

於 2023 年 3 月住了 1 晚

2/10 很糟糕

robert

團體旅遊
喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體和客房舒適度
I stay in hotels on a regular basis but have rarely come across such poor value for money.I have stayed in many hotels with far higher standards for half the price. The location is good that is the only positive I can come up with.
於 2023 年 3 月住了 1 晚

10/10 有夠讚

Shaun

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
A+++++++
Beautiful room , quality hotel
於 2023 年 3 月住了 1 晚

8/10 不錯哦

Nigel

商務旅客
喜歡：整潔度、員工素質和客房舒適度
Front of premises is being refurbished so its a bit of a shock when you pull in car park. Only moan was that WiFi in room was garbage
於 2023 年 2 月住了 1 晚

8/10 不錯哦

Evelyn

喜歡：整潔度、員工素質和客房舒適度
Our stay 24th to 26th Feb 2023
Room was cold on arrival, large windows single glazed. Eventually found how to use heater above door, the next day. Toilet roll holder not fixed properly and roll kept falling off. No towel rail in bathroom. Arrived 5.15pm, kettle, tea, coffee facility not well lit. Had to move a bedside lamp to help see. No long mirror in room. Breakfast excellent, with very large portions. Had to book out by 11am and train not till 5pm so we were able to leave luggage in reception. Sunday, the restaurant was very busy with Sunday lunches, with very few seats available for coffee or reading the paper due to no separate lounge, because of major alterations going on.
於 2023 年 2 月住了 2 晚

6/10 一般般

Jackie

情侶出遊
喜歡：整潔度和員工素質
We didn’t know that there was building work and I presume the dining area was temporary. Having said that breakfast was good.
於 2023 年 2 月住了 1 晚

10/10 有夠讚

Andrew

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent
於 2023 年 2 月住了 1 晚

10/10 有夠讚

Kathryn

於 2023 年 1 月住了 2 晚

10/10 有夠讚

Elizabeth

喜歡：整潔度和員工素質
There was a welcoming atmosphere even in the middle of renovation work. Looking forward to visiting again when that has been completed.
於 2023 年 1 月住了 3 晚

8/10 不錯哦

Grant

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Wonderful stay
The Hotel was doing renovations and they phoned me to ensure I knew and was OK with that. They did not want me to arrive and be disappointed. The staff were very friendly, typical northern hospitality. Room was comfortable, food was good bed was soft ( a bit to soft for my back). They will be seeing me again in the future.
於 2023 年 1 月住了 1 晚

10/10 有夠讚

Derek

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The view of the sea is amazing. Parking was a problem as not too many spaces
於 2022 年 12 月住了 1 晚

10/10 有夠讚

Mark

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great views of the cliffs and sea.
於 2022 年 12 月住了 2 晚

10/10 有夠讚

Helen

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體

2/10 很糟糕

Stephen

於 2022 年 11 月住了 1 晚

10/10 有夠讚

Richard

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Ideal couple’s getaway
A fantastic hotel which is perfectly situated for promenade/beach/pier walks or if you fancy a night out in town. The food was really tasty and the views absolutely perfect. Will definitely return.
Drinks with a view
於 2022 年 10 月住了 1 晚

6/10 一般般

Peter

商務旅客
No WiFi in the bedrooms, not great for using a laptop
於 2022 年 9 月住了 3 晚

10/10 有夠讚

Lesley

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
The hotel was very good, the staff were helpful,extremely friendly and professional.I would certainly return to this hotel.
於 2022 年 9 月住了 1 晚

8/10 不錯哦

真實旅客

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Staff were great. Hotel is great. Food good. Rooms good. Stayed 6 days ask for room to be serviced once and all they did was make the bed with old sheets and No new towels. Other wise all ok.
於 2022 年 9 月住了 6 晚

10/10 有夠讚

Peter

於 2022 年 8 月住了 4 晚

4/10 不太好

Valdemar

於 2022 年 8 月住了 1 晚