6/10 Okay
Roselle, Carson City
Traveled with partner
2024/6/6
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
After driving nearly 10 hours, the two Iranian's at the hotel counter refused to take a cash payment for the room. That's how we had planned to pay, as their website says under Payment....US Dollar or any ome of the listed credit cards. You must pay in full before ANYTHING and they charge an extra $35 for something [they took this twice from two of my different cards. We had to go to the nearest Walmart and buy a $500 gift card. When we got back to the hotel lobby, there was another $6.00 owing for taxes on something so the $500 wasn't enough and they wouldn't take $6 in cash. It was so stressful. We were there for medical reasons so stress was high. We finally made it to our room. It was pretty decent. Full kitchen w/micro/convection, supplied with most basics. There were few amenities; no game room, no work out room, but just a media room with a tv and floor furniture. The parking was difficult and the "hot" breakfast was deplorable and they don't believe in sweeping or mopping. At all. Ever. None of the floors. But the indoor pool? Made up for most shortcomings. Perfect temp and crystal clear. The cleanest pool I have ever seen. Beautifully maintained. Having dirty floors is much preferred over a dirty pool. If that's where they concentrate most of their energies, that would be my first choice and the reason I'd go back again. But I hope I never have to.
Roselle
Stayed 3 nights in Jun 2024