When we arrived in HOTEL ROMA, they did not have the room that we booked for us and gave us a room different from the photos we booked. the room is not clean and We made bedsheet and change pillow sheets by ourselves, I called to HOTEL.COM to complain and hotel.com said to me that Hotel Roma will refund us room charge. Finally, Hotel Roma did not refund and service is not good. So, I want to say I can pay for the room that I booked, but I can not accept hotel give me the room not clean and not the same as photos in HOTEL.COM without COMPESATION.