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Reviews of SureStay Plus Hotel By Best Western Salmon Arm

2.5 out of 5
SureStay Plus Hotel By Best Western Salmon Arm
61 10th St Sw, Salmon Arm, BC

Reviews

8.0

Very Good

Rating 10 - Excellent. 315 out of 1001 reviews" "
Rating 8 - Good. 444 out of 1001 reviews" "
Rating 6 - Okay. 164 out of 1001 reviews" "
Rating 4 - Poor. 49 out of 1001 reviews" "
Rating 2 - Terrible. 29 out of 1001 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Wanda

Traveled with family
Liked: Amenities, property conditions & facilities
Convenient
Stayed 2 nights in May 2024

10/10 Excellent

Brian

Traveled with partner
I would recommend it
Stayed 3 nights in May 2024

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Cody

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are great, Bill is the GM and he is personable and took care of any items needed. We enjoyed are stay.
Stayed 2 nights in May 2024

10/10 Excellent

Tammy, Bentley

Liked: Cleanliness, staff & service, property conditions & facilities
Manager was very personable and diligent.
Stayed 2 nights in May 2024

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were nice. Breakfast was good. Great place for the price
Stayed 1 night in May 2024

8/10 Good

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in May 2024

10/10 Excellent

Scott, Langley

Traveled with partner, Traveled with family
Liked: Amenities
Met my need. Simple and no drama. Friendly staff.
Stayed 1 night in May 2024
Response from d on 2024/5/15
Thank you for the review.We look forward to having you stay with us again.Donna

8/10 Good

Michael, Victoria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location for our very long day of travelling through the Okanagan. We checked in at 9:00pm and food options were limited nearby.
Stayed 1 night in May 2024
Response from d on 2024/5/15
Thank you for the review.I apologize that you had limited options to eat after 9 pm.We do hop[e to have you stay with us again.Donna

10/10 Excellent

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walk to restaurants and Starbucks
Stayed 1 night in May 2024
Response from d on 2024/5/15
Thank you for the review.We look forward to having you stay with us again in the future.Donna

10/10 Excellent

Jiahao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Paula

Traveled with partner
Liked: Cleanliness, staff & service
Limited parking Hot tub not working
Stayed 2 nights in May 2024
Response from Donna on 2024/5/9
Thank you for the review.We are sorry about the limited parking, and hot tub not working. We do hope to have you stay with us again.Donna

8/10 Good

Cathy

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff was great,room was comfortable and clean and quiet. Breakfast was well stocked. Lighting for reading could have been better. Discount for dinner at mr.mikes is an added bonus. Would book again for sure.
Stayed 1 night in May 2024
Response from d on 2024/5/9
Thank you for the review.We are happy to hear that you enjoyed staying with us, we look forward to seeing you again.Donna

8/10 Good

Lianna

Liked: Cleanliness, staff & service, property conditions & facilities
was a little surprised it was a motel and not a hotel as listed, but overall a great place, close to everything we needed.
Stayed 1 night in Apr 2024
Response from Donna on 2024/5/9
Thank you for the review.We look forward to having you stay with us again.Donna

10/10 Excellent

Carine

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Rob

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff.
Stayed 4 nights in Apr 2024
Response from d on 2024/4/26
Thank you for the review.We look forward to having you stay with us again.Donna

10/10 Excellent

Jamie

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed with our dog for one night. The pet area was very convenient. Room was spacious. Breakfast was delicious. Great hotel.
Stayed 1 night in Apr 2024
Response from d on 2024/4/24
Thank you for the review.It is nice to know that you and your pup had a good stay.We look forward to having you stay with us again.Donna

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay very much. The breakfast was very good and the staff member who served was very helpful. The front desk staff were also very helpful. Only small complaint would be the bathroom light and noisy fan came on together.
Stayed 2 nights in Apr 2024
Response from d on 2024/4/26
Thank you for the review.It is good to hear that you enjoyed staying with us. I am sorry that you found the fan noisy in the bathroom.We look forward to having you stay with us again.Donna

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant choices and liquor store within easy walking distance.
Stayed 1 night in Apr 2024
Response from Donna on 2024/4/24
Thank you for the review.We look forward to having you stay with us again.Donna

2/10 Terrible

Yuanyuan

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
At checking in when I ask if there is another room(ground floor or close by room) available due to my leg problem. I was told that’s the only room they have available. After I turn in for the night ready for bed I notice there is a big sinking hole in the middle of the mattress. After I remove the cover the mattress looks older than me. Very uncomfortable! I called front desk suddenly they have room available and offer to move me at 11:16pm after a long day drive. Not impressed not happy.
Stayed 1 night in Apr 2024
Response from Bill -General Manager on 2024/4/16
I am sorry to hear that we did not meet your expectations during your stay with us. At the time you requested a different room, there might not have been another available and as the evening went on availability can change due to cancellations. Please note with prior notice we could have worked to find you a more suitable room. When booking with Expedia you can request such things as lower floor rooms.

10/10 Excellent

Debora

Stayed 1 night in Apr 2024

8/10 Good

Sandra, Winnipeg

Liked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jesse

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free breakfast was not listed with the room but it was included so a major bonus with 6 kids.
Stayed 1 night in Mar 2024
Response from Donna on 2024/4/17
Thank you for the review.We are very proud of the breakfast that we have here.I hope to have the pleasure of having you stay with us again.Donna

10/10 Excellent

Jim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
SureStay has become our go to hotel for Salmon Arm, the best service and location for the price and excellent service.
Stayed 1 night in Mar 2024
Response from Donna on 2024/4/17
Thank you for the great review. We appreciate having you with us and look forward to the next stay with us.Donna

4/10 Poor

Darla

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Rooms were not clean, floors had physical dirt on them everything extremely dusty.
Stayed 1 night in Mar 2024
Response from Donna on 2024/4/7
Thank you for reaching out to us.I am sorry that we did not meet the standards on which it should be.I do hope you will try us again so you have a better stayDonna

10/10 Excellent

Jim

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great Hotel, within a short hop from Hwy 1 on the Western Side of Salmon Arm. Great Accommodations at a Great Price Compared to the other options in town.
Stayed 1 night in Mar 2024
Response from Donna on 2024/4/17
Thank you for the review.Donna

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and ample parking even for larger vehicles
Stayed 1 night in Mar 2024
Response from Donna on 2024/4/17
Thank you for the review.We look forward to having you stay with us again.Donna

8/10 Good

Robyn, Kamloops

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The shower wasnt draining probably and the knob to pull to start the shower was very difficult to pull.
Stayed 2 nights in Mar 2024
Response from donna on 2024/4/3
Thank you for the review.I am sorry that you had issues with the shower.We will be looking into this and we hope to see you again.Donna Front Desk Manager

8/10 Good

John

Traveled with partner, Traveled with pets
Liked: Cleanliness
Disliked: Staff & service
Plumbing could hear others showers go on and off. Outside gargage can over flowing . Handy location to everything though.
Stayed 1 night in Mar 2024
Response from Donna on 2024/4/3
Thank you for the review.I am terribly sorry that you could hear the water running from other showers. I do hope that you will stay with us again.DonnaFront Desk Manager

8/10 Good

Wessley

Traveled with family and small children
Liked: Amenities
Good stay
Stayed 1 night in Mar 2024
Response from Donna on 2024/4/3
Thank you for the review.I am glad that you had a good stay, we look forward to having you again.DonnaFront Desk Manager

10/10 Excellent

E

It is definitely a 3 star
Stayed 1 night in Mar 2024

4/10 Poor

Justin

Stayed 3 nights in Mar 2024
Response from Bill - General Manager on 2024/4/16
Hello JustinWe are sorry to hear we did not meet your expectations when you stayed with us recently. Can you please provide more details on your stay and I will take them forward to our team members?

6/10 Okay

Jack

Stayed 1 night in Mar 2024

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Keep up the good work
Stayed 1 night in Feb 2024

10/10 Excellent

Travis

Traveled with group, Traveled with pets
Liked: Staff & service, amenities, property conditions & facilities
It was perfect , comfort and clean and all things mentioned above , great staff , easy access to food , we will be back
Stayed 1 night in Feb 2024
Response from Donna on 2024/4/17
Thank you for the review.We look forward to having you back with us.Donna

10/10 Excellent

Sumit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a well managed property with well planned design and facilities. Will come back again for sure.
Stayed 1 night in Feb 2024
Response from Donna on 2024/4/17
Thank you for the review.We look forward to having you stay with us again.Donna

8/10 Good

Justine

Liked: Cleanliness, staff & service
Very clean Limited parking The room was very hot all night, unable to turn heat down, almost unbearable
Stayed 1 night in Feb 2024

8/10 Good

Candace

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel! Room was clean and had a comfy bed. It was a great breakfast in the morning. Only downfall was we heard the train at night which was pretty loud in my room. Our room was close to the tracks
Stayed 1 night in Feb 2024

10/10 Excellent

Joanne

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean service is good and aside from being may be 100 feet from the railway tracks that ran all the trains ran all night. It was very quiet. I only heard the train go by this morning when I went to my truck and and departed so it was a great stay.
Stayed 1 night in Feb 2024

10/10 Excellent

Simon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Edgar

Good location, pleasant staff, nice breakfast
Stayed 3 nights in Jan 2024

8/10 Good

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

NICOLE

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Barry H. on 2024/1/9
Thank you for taking the time to review our property. I sincerely apologize for the inconveniences during your stay with us. We hope that you will consider staying with us again in the future so we can provide you with a superior experience. Thank you for your feedback. Safe travels!

6/10 Okay

TERESA

Traveled with partner, Traveled with pets
Stayed 1 night in Dec 2023

10/10 Excellent

Alexis

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Rachelle

Stayed 2 nights in Dec 2023

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good price and location.
Stayed 1 night in Dec 2023

10/10 Excellent

Jim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to access from the highway, staff is super friendly and accommodating.
Stayed 1 night in Dec 2023

8/10 Good

david

Stayed 1 night in Dec 2023