We reserved a non-smoking room; however, upon arrival, the room had a strong odor of cigarette smoke. The overall cleanliness was poor—the sheets were stained, and the room did not appear to have been thoroughly cleaned. Additionally, there were not enough towels provided for the four of us. We also noticed the door latch was missing, which raised safety concerns. On our first night, emergency responders, including firefighters and an ambulance, arrived at the property, further adding to our discomfort during the stay. Overall, I would rate this stay a 3 out of 10. Due to the issues with cleanliness, safety concerns, and the overall experience, I do not plan on booking here again.