Nous sommes ravis que vous ayez apprécié votre visite. S'il vous plaît, revenez à l'avenir !

Thanks for your feedback, this will help us to improve our service. This winter has been exceptionally wet and unfortunately our grass car park has become muddy (this has not happened in previous years). We are looking at options for additional drainage or to concrete the area. We apologise for the inconvenience this has clearly caused you. I'm sorry you find it offensive being asked to use our scarce resources sparingly. Every resident and accommodation provider in Russell is on tank water so we request guests to conserve water where they can. Yours is the first complaint we have ever had regarding this request. Likewise most people are happy to turn heating off when they head out for the day, the heat pumps in each room are very efficient and warm the space up very quickly. Yes we do live on site however we find that most guests prefer not to be bothered by us. Every booking confirmation includes phone and e-mail contacts and encourages guests to get in touch should they require any assistance whatsoever. Feedback from other guests indicates that most people prefer this level of service as we do when travelling ourselves.

Thanks for your feedback, we have put some new procedures in place to ensure guests in the downstairs apartments have a quieter and more peaceful stay.