room was ok. the food is so so. and the cutomer service is weak. i booked a two night stay (guaranteed payment) and when i arrived i got no room fo they gave my room to someone. their reason was i ddnt arrive the day of my reservation. even if i arrive the morning after, they should have not given my room to someone else without contacting me or verifying with me
真實旅客
於 2019 年 4 月住了 2 晚
4/10 不太好
veronica
2019年4月30日
喜歡:整潔度和客房舒適度
不喜歡:住宿環境和硬體
Won’t be telling our friends about this place
Lots to say here, room 145 had a terrible smell of methane gas from sewer, and switched to room 153 after a whole night of suffering the awe full smell, room 149 had an aunt problem, waterpark had a no ticket no entry policy which I had a problem with as I’m old already but wanted to check the kids in the waterpark but they wanted to charge me which I ended paying with regret
veronica
於 2019 年 4 月住了 2 晚
6/10 一般般
Lynn
情侶出遊
2019年4月22日
喜歡:整潔度、設施服務和住宿環境和硬體
Room is super small. They didnt clean up the room during our stay. Bed moves uncomfortably even when youre sitting only.
Lynn
於 2019 年 4 月住了 2 晚
6/10 一般般
真實旅客
2018年12月25日
dissappointed,receptionist dont mention earlier that i can check in if i will pay 300 hundred pesos i just heard from the other guest or else i wait untill 2pm my kids are tired already.drop off its not including for their service need to pay per head even the kids i need to pay.the room are dusty exost fan in the toilet is horrible.
真實旅客
於 2018 年 12 月住了 3 晚
8/10 不錯哦
Jesse
2018年11月12日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
First time in cool awesome Roxas
It was a pleasant experience, the people are very helpful and we are always greeted with smile. The hotel itself is in good condition, well maintained. Will definitely be back here on our next trip.
Jesse
於 2018 年 11 月住了 1 晚
2/10 很糟糕
John,Sydney
2018年8月14日
喜歡:員工素質
不喜歡:住宿環境和硬體和客房舒適度
Very unhappy
The water flow was weak no hot water, no fridge, no where to hang clorhes. No table and the bed was like sleeping on concrete.
John
於 2018 年 8 月住了 3 晚
2/10 很糟糕
Joe,USA
2018年6月19日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Hotel room not exactly reflects from website photos (atleast the one assigned to me). Very small room and dumpy. No dressers, tables chairs and bathroom was definitely below standard and not as described from website photos. Room is L-shape and probably measured 16x20 ft. Not enough towels and other bathroom amenities. I asked staff for another room but claimed none is available at the time, so decided to check out (despite the room have been paid off for 3 nights) and transfer out to another more comfortable hotel. Atleast provided bus shuttle when I moved. This customer will not recommend this hotel to others and if you are looking at photos of this hotel and described amenities, believe me, it is not exactly as depicted as advertised. I strongly discourage future customers to opt other hotel from the area (such as Urban Manor which is halfway better than this hotel, or the Veronica hotel that is by far the best hotel I stayed in). I will neve this never, never choose this hotel if ever I find my way back in Roxas City. Thank you for taking my comments constructively.