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羅托魯瓦托斯卡納別墅的評分

4 out of 5
羅托魯瓦托斯卡納別墅
280 Fenton St, Rotorua

評論

8.6

有夠讚

10 分，有夠讚；456 則評論中有 229 則" "
8 分，不錯哦；456 則評論中有 171 則" "
6 分，一般般；456 則評論中有 39 則" "
4 分，不太好；456 則評論中有 12 則" "
2 分，很糟糕；456 則評論中有 5 則" "

9.2/10

整潔度

8.8/10

員工素質

8.0/10

設施服務

8.6/10

住宿環境和硬體

評論

6/10 一般般

Wai Tat

喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質
歧視問題嚴重的酒店，如果是華人不建議入住
於當地下午15:00進行checkin動作，checkin 時態度非常惡劣，但我們checkin後有另外一個白人也需要checkin 態度完全不同，之後提出最少兩次不需要房間清潔服務，也還是一樣有清潔，故此他們沒有認真了解客人需要 但也有推薦的地方，於酒店外有一個燒烤爐提供，可以到超市購買東西自己煮 而有線上網速度非常快
於 2019 年 10 月住了 4 晚
JC 於 2019年10月16日回覆
Thank you

10/10 有夠讚

Yun Chieh

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 11 月住了 1 晚

8/10 不錯哦

Musha

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 8 月住了 1 晚

6/10 一般般

真實旅客

不喜歡：員工素質
Rude staff member
The morning of check-out at around 10.25, we got a loud knock on the door. Unbeknown to us, it was a 10am check-out. If the man had been polite and asked us to leave, I would not have a problem, but for my girlfriend to open the door, having a man angrily pointing at his watch saying “10 o’clock check-out, time to go”, this was unacceptable. If it wasn’t for that very rude staff member, I would probably recommend this hotel, as it wasn’t bad but there certainly needs to be some reprimanding or/and some staff training before I would go back
於 2018 年 4 月住了 1 晚
Judith 於 2018年5月9日回覆
Thankyou for your review..unfortunately when the whole place is full and we have more people waiting for their units, we do need guests to checkout on time. The housekeeping staff need to have rooms cleaned by 2pm ready for the next guest. If he did provide an irate way of "checkout" apologies. 10.45am is considered late. Thank you again for the feedback-

8/10 不錯哦

yu ying，Friends from China

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice
Nice

6/10 一般般

真實旅客

不喜歡：客房舒適度

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

8/10 不錯哦

LUMING，Beijing

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
还不错！
还不错！

8/10 不錯哦

真實旅客

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Good location nice staff room was nice and clean Great spa bath
於 2020 年 3 月住了 1 晚

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was an ok place - the pool was definitely a disappointment just from the size and location - right beside the street - works well if you don’t want it used! It didn’t tempt us!
於 2020 年 3 月住了 2 晚

6/10 一般般

真實旅客

家庭旅遊
喜歡：整潔度和員工素質
Tuscany was poor - no air conditioning therefore much outside noise due to having to leave the window open, saggy hide-a-bed, slow Internet. The owners transferred us to their sister property, Emerald Spa, and it had everything Tuscany did not.
於 2020 年 2 月住了 3 晚
jm 於 2020年3月12日回覆
thank you for your feedback

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2020 年 2 月住了 1 晚
jm 於 2020年3月12日回覆
thank you for your feedback

8/10 不錯哦

MARCUS

商務旅客
喜歡：員工素質、住宿環境和硬體和客房舒適度
tay at Tuscany Villas
Comfortable stay although fan didn't work, which was promptly replaced. New fan made lots of noise but didn't move a lot of air Lots of hair on the floor in the bathroom, which was a bit off putting. Otherwise okay
於 2020 年 2 月住了 1 晚
jm 於 2020年3月12日回覆
thank you for your feedback

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2020 年 2 月住了 2 晚
jm 於 2020年2月24日回覆
thank you for your feedback

8/10 不錯哦

真實旅客

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Convenient location and fairly clean rooms. Lack of AC is a bit inconvenient during hot days.
於 2020 年 2 月住了 2 晚
jm 於 2020年2月19日回覆
thank you

8/10 不錯哦

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff were delightful, room was good, really enjoyed the spa bath. Only thing that bothered us slightly was no aircon in room, ceiling fan didnt really help much in the heat. Overall pretty clean although we did note a fair bit of mold under the rim of toilet. Good location an pretty quiet. We would be happy to return again.
於 2020 年 2 月住了 1 晚
jm 於 2020年2月19日回覆
thank you

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2020 年 2 月住了 5 晚
jm 於 2020年2月14日回覆
thank you so much for your feedback

6/10 一般般

真實旅客

商務旅客
Only thing tuscan is the heat!!
Wasnt the warmest welcome as they hadn't got my details printed off and once they had there were no niceties or info given about the place. Room was very hot and there was no air con. Ceiling Fan and free standing fan dud nothing but create noise and it was hard to sleep. If I opened the windows the loud TV from the room across from me (who had doors and windows open) was very annoying plus lots of flies came in and there was no fly spray. Great that there was sky TV but the TV kept turning off or losing signal. Had to turn the box and and off to get it back on. The room was large and had a good layout, but the kitchen wasn't equipped with a salad bowl or large glasses like most motels who advertise kitchenettes. Good proximity to 2 supermarkets if you are looking to self cater. The Gym room is a box and again no air con. Not really a gym, more a room with a treadmill an old bike and silly ab circle Pro. U Could only have 2 people max in there. Wouldn't say I'd stay again.
於 2020 年 1 月住了 1 晚
jm 於 2020年1月31日回覆
thank you

10/10 有夠讚

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
beautiful quiet motel and across the road is urbano restaurant, the best food ive eaten ever
於 2020 年 1 月住了 1 晚
jm 於 2020年1月29日回覆
😊thanks

4/10 不太好

真實旅客

不喜歡：員工素質和客房舒適度
Bit tired and shabby. Staff seemed disinterested
於 2020 年 1 月住了 2 晚
jm 於 2020年1月29日回覆
thank you

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2020 年 1 月住了 1 晚
jm 於 2020年1月21日回覆
😊

10/10 有夠讚

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was very comfortable and walking distance to the City Centre.
於 2020 年 1 月住了 2 晚
jm 於 2020年1月21日回覆
😊

8/10 不錯哦

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Location clean and tidy good parking hgood beds and sheets
於 2020 年 1 月住了 1 晚
jm 於 2020年1月21日回覆
😊

10/10 有夠讚

真實旅客

於 2019 年 12 月住了 3 晚
jm 於 2020年1月8日回覆
thank you for your feedback

10/10 有夠讚

Tim

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 1 月住了 2 晚

4/10 不太好

真實旅客

親子旅遊
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
The room seemed only half groomed if that. We didn't;t realise till late at night that the bed was missing sheets and pillowcases. There were no towels and the coffee was not stocked up from the last guests. On top of that the plunger still had the lasts persons coffee in but put back on the shelf - eeeew.
於 2020 年 1 月住了 2 晚
jm 於 2020年1月8日回覆
thank you for your feedback

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I appreciated having the small kitchen and separate room. We stayed over Christmas and this was important as there were limited restaurants open during that time.
於 2019 年 12 月住了 3 晚
jm 於 2020年1月8日回覆
thank you for your feedback

8/10 不錯哦

Tobias，Zürich

情侶出遊
喜歡：整潔度、員工素質和設施服務
Super Standort zum Reisen. Duschstrahl war ungenügend, kein Wasserdruck vorhanden. Whirlpool konnte nicht gestartet werden.
於 2020 年 1 月住了 2 晚
jm 於 2020年1月8日回覆
Thank you

8/10 不錯哦

Bob

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Everything is excellent except no air conditioner. There are celling fan and floor fan, take a little time to sleep.
於 2020 年 1 月住了 1 晚
jm 於 2020年1月8日回覆
thank you for your feedback

4/10 不太好

真實旅客

家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
The room was tired and needed maintenance. The bathroom had only one plug, cracks in the toilet cistern and holes that were filled in the wall werent finished. The extraction didnt work so the steam filled the room. Beds werent made just tidied, dust in all the tables, no drawers for clothes and only 2 coat hangers in an open cupboard. Condensation on the windows in the morning was really bad as no air conditioning.
於 2019 年 12 月住了 3 晚
jm 於 2020年1月8日回覆
thank you for your feedback

4/10 不太好

真實旅客

喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
於 2019 年 12 月住了 3 晚
jm 於 2020年1月8日回覆
thank you for your feedback

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 12 月住了 1 晚
jm 於 2020年1月8日回覆
thank you

8/10 不錯哦

真實旅客

喜歡：員工素質、住宿環境和硬體和客房舒適度
Was comfy apart from a few things, being the spa did not work but still had a relaxing soak and the 2nd there was a lot of hair around the place (fridge, bathroom and on the sheets)... Staff are very friendly...
於 2019 年 12 月住了 1 晚
jm 於 2020年1月8日回覆
thank you for your feedback

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good nice unit for the price. Staff friendly anf helpful
於 2019 年 12 月住了 1 晚
jm 於 2020年1月8日回覆
thank you for your feedback

8/10 不錯哦

Gill

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Touring NZ
We very much enjoyed our 2 night stay here in Hamilton. Good location for a walk into town. Comfortable bed, nice roomy bathroom and compact but useful kitchen. We walked to the Hamilton Gardens along the river (3km) which was very pleasant and the gardens tranquil and a great spot for lunch over looking the lake. Caught the bus back to the central transport station.
於 2019 年 12 月住了 2 晚
jm 於 2020年1月8日回覆
thank you we are glad you enjoyed your stay with us,

8/10 不錯哦

真實旅客

於 2019 年 12 月住了 1 晚
jm 於 2020年1月8日回覆
thank you

6/10 一般般

真實旅客

情侶出遊
喜歡：整潔度
The pictures of this property made it seem like it was not just a motel with zero land around it. It is a basic motel with nothing but a parking lot like many others in this area.
於 2019 年 11 月住了 3 晚
JC 於 2019年11月24日回覆
Thank you for your review-land is an asset we would all like to have with our properties. However Rotorua is well appointed with motels, not alot have land available for children to play on.-Judith

8/10 不錯哦

真實旅客

團體旅遊
喜歡：員工素質
Great firm beds and appointed well, however not to the standard of the Paihia waterfront apartments - Heritage Collection. The shower door leaked water all over the floor, very small kitchenette, Frig quite loud and vibrating during the night as in same room as bed.
於 2019 年 11 月住了 2 晚
JC 於 2019年11月26日回覆
Cheers for the review-

8/10 不錯哦

Kate，Auckland

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
A basic but thoroughly pleasant place to stay - great value and good location.
於 2019 年 11 月住了 1 晚
JC 於 2019年11月19日回覆
Thank you very much for the review

8/10 不錯哦

真實旅客

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was great to have a spa bath located inside the unit.
於 2019 年 11 月住了 1 晚
JC 於 2019年11月19日回覆
thank you and yes agree entirely

10/10 有夠讚

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Perfect for a night or two. cosy, easy access, everything you would need. The staff at reception were a pleasure to deal with (any where that gives you a couple of biscuits for a cup of tea upon arrival is a winner for me)
於 2019 年 11 月住了 1 晚
JC 於 2019年11月19日回覆
and for me too- thank you for the kind review

8/10 不錯哦

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good location , reception was quick and easy check in
於 2019 年 11 月住了 1 晚
JC 於 2019年11月19日回覆
And thats how we try to deliver. The guest arrives, they dont want to wait in line. Appreciate your feedback

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Reception staff very friendly. Knowledge of local attractions.
於 2019 年 10 月住了 2 晚
JC 於 2019年11月19日回覆
Thank you for the feedback

8/10 不錯哦

Bryce

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 10 月住了 1 晚
JC 於 2019年10月26日回覆
Thank you so much

10/10 有夠讚

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Lovely staff. Really helpful & informative. Great location.
於 2019 年 10 月住了 3 晚
JC 於 2019年10月26日回覆
Thank alot for your feedback-Judith

8/10 不錯哦

真實旅客

情侶出遊
喜歡：整潔度、員工素質和設施服務
Comfortable room, had everything we needed. Thought the shower cubical could do with an update, looking worn and tired.
於 2019 年 10 月住了 1 晚
JC 於 2019年10月17日回覆
Thank you for the review-I will take this on board and check the shower out

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 10 月住了 1 晚
JC 於 2019年10月16日回覆
Thank you very much

8/10 不錯哦

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Spa bath a welcomed feature of these spacious mini apartments
於 2019 年 9 月住了 2 晚
jc 於 2019年10月3日回覆
Thank you spa bath is welcome feature anytime, Thank you so much-Judith

2/10 很糟糕

真實旅客

於 2019 年 9 月住了 1 晚
JC 於 2019年10月16日回覆
Thank you

10/10 有夠讚

真實旅客

情侶出遊, 商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent service, friendly hosts, clean, close to city centre. Our favorite motel.
於 2019 年 9 月住了 1 晚
JC 於 2019年9月29日回覆
wow thank you so much-Judith