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王子大門飯店的評分

4.5 out of 5
王子大門飯店
1057 Arawa Street, Rotorua, Bay of Plenty

評論

8.6

有夠讚

10 分，有夠讚；1000 則評論中有 499 則" "
8 分，不錯哦；1000 則評論中有 323 則" "
6 分，一般般；1000 則評論中有 114 則" "
4 分，不太好；1000 則評論中有 43 則" "
2 分，很糟糕；1000 則評論中有 21 則" "

8.8/10

整潔度

9.0/10

員工素質

8.4/10

設施服務

8.0/10

住宿環境和硬體

8.4/10

環保程度

評論

10/10 有夠讚

chi wing francis

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff 'Star' is very sincere and helpful to solve my small problems of my stay. Thx.
於 2024 年 3 月住了 4 晚
Hotel Team 於 2024年3月27日回覆
Dear Francis,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 有夠讚

I-LING

於 2023 年 6 月住了 1 晚

2/10 很糟糕

真實旅客

團體旅遊
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Bad experience
The room was bad, real bad !!
於 2023 年 3 月住了 3 晚
Princes Gate Hotel 於 2023年4月11日回覆
Hi, we apologize for your bad experience at our hotel. We are a historic hotel and so some guests may not like its style and decoration. We will renovation our room to make it in better quality. Hope you can choose us next time and see our improvement.

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度和員工素質
於 2022 年 7 月住了 1 晚

6/10 一般般

Yuexuan

團體旅遊
喜歡：員工素質
不喜歡：住宿環境和硬體
於 2021 年 7 月住了 1 晚
General Manager 於 2021年7月25日回覆
We greatly appreciate your feedback and look forward to hosting you once again.

6/10 一般般

真實旅客

不喜歡：設施服務和住宿環境和硬體
於 2021 年 6 月住了 1 晚

8/10 不錯哦

真實旅客

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Nice historical building. Friendly staff. Good location.
於 2020 年 2 月住了 2 晚
Gurinder S 於 2020年3月7日回覆
Dear Guest Thank you for your feedback and for staying with us. Kind Regards Gurinder Front Office Manager

8/10 不錯哦

Meng Hsien

團體旅遊
喜歡：員工素質和客房舒適度
於 2019 年 12 月住了 1 晚
Gurinder 於 2020年2月9日回覆
Dear Meng Hsien Thank you for your feedback and for staying with us. Kind Regards Gurinder Front Office Manager

2/10 很糟糕

YA CHEN

於 2019 年 11 月住了 1 晚

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
位置好、英伦风十足
位置安静，英伦风十足，值得一住！
於 2019 年 10 月住了 1 晚
Gurinder 於 2019年11月23日回覆
Dear Guest Thank you for your lovely feedback. I trust you enjoyed your stay in the geothermal wonderland of NZ and we look forward to welcoming you to the Prince's Gate Hotel again. Kind Regards Gurinder Front office Manager

10/10 有夠讚

Shiou Shiou

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
The room is small but clean and warm. This hotel is classical and near the parking lot.
於 2019 年 10 月住了 3 晚
Yuri 於 2019年10月27日回覆
Dear Shiou Thank you for taking the time to leave your feedback on your recent stay with us. It was a pleasure accommodating you and we hope to see you again soon here at the Prince's Gate Hotel Kind regards Yuri Ponstijn General Manager

10/10 有夠讚

Wilson

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
地點寧靜，但非常近市中心，大部份活動的集合地點都在附近，非常方便，食肆選擇亦多元化。接待處員工非常友善，協助解決洗衣機及乾衣機問題，不會胡亂收費。
於 2019 年 10 月住了 3 晚
Yuri 於 2019年10月17日回覆
Dear guest Thank you for your feedback. We appreciate you taking the time and we take all feedback very seriously and use your feedback to learn and get better at what we do. We hope to see you again soon Kind regards Yuri Ponstijn Asst General Manager

6/10 一般般

Lai Yan

Not very clean , good location
Not very clean ... especially in the toilet Noisy as well as the wood floor and I think because is vintage building. Very vintage pretty building just not very clean in the bathroom and very noisy actually is a small room too.
於 2019 年 9 月住了 1 晚
Yuri 於 2019年10月4日回覆
Dear Lai Yan Thank you for your feedback on your recent stay with us. We appreciate you taking the time to let us know what you thought of our Hotel and facilities. I am very sorry to read we did not live up to your expectation. We do strive to exceed all our guests expectations. I have already spoken to my housekeeping manager and discussed your comments. He will make sure to check and make sure we will not receive comments like this again in the future. I do hope this did not take away too much from your stay with us and we like to see you again here at the Prince's Gate Hotel Kind regards Yuri Ponstijn Asst General Manager

6/10 一般般

真實旅客

喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
於 2019 年 8 月住了 4 晚
Gurinder S 於 2019年8月31日回覆
Dear Guest Thank you for your feedback and for staying with us again. Kind Regards

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
美麗的百年建築
古典風味的建築，大聽和房間非常漂亮，木式建築，所以有時侯會聽到別人走路的聲音，但值得入住！
於 2019 年 8 月住了 1 晚
Yuri 於 2019年8月16日回覆
Thank you for your feedback. It seems you enjoyed your time with us. We would love to see you again soon Kind regards Hotel Management

6/10 一般般

stanley

於 2019 年 3 月住了 1 晚
Yuri 於 2019年3月29日回覆
Dear Stanley Thank you for taking the time to rate your recent stay with us. We would love to have you come and stay with us again and enjoy a 10 out of 10 stay Kind regards Hotel Management

8/10 不錯哦

YICHIN

喜歡：整潔度和住宿環境和硬體
於 2019 年 3 月住了 2 晚
Gurinder S 於 2019年3月10日回覆
Dear Yichin Thank you for your feedback and for staying with us. Kind Regards

6/10 一般般

Eddie，Hong Kong

不喜歡：住宿環境和硬體
Close to i-Site but improvements needed
There should be alerts to users of the small pool that it is deep at one end. The night I checked in, I went into the pool at the deep side. Not aware of the height, I struggled to grab the edge of the pool as I sank and sustained scratches to my left arm when my skin rubbed against the rough surface. We stayed there for three nights. We had buffet breakfast on the first morning there so we could control the time, but on the second day, we had to order from the menu (as there was no buffet) and we had to wait a long time for the food to arrive. If we had been told about this arrangement earlier, we would have gone earlier for breakfast.
於 2018 年 8 月住了 3 晚
Gurinder S 於 2018年9月8日回覆
Dear Eddie Thank you for taking the time to leave your valuable feedback. I cannot regret enough for the inconvenience you had during your stay with us and will bring this matter to the management to ensure we improve on this. I hope this didn't took away too much of your experience with us and we hope to see you sometime again soon. Kind Regards

8/10 不錯哦

Christina，Rotorua,New Zealand

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
地點位置絕佳的好飯店、設施和住宿環境都令人滿意.充滿英國古典氣息的裝潢.下次旅遊還會再來住宿.也會推薦給朋友
於 2018 年 8 月住了 2 晚
Yuri 於 2018年8月20日回覆
Dear Christina Thank you for your feedback. We hope to see you again soon here at the Prince's Gate Hotel Kind regards Yuri Ponstijn

10/10 有夠讚

Chun Yat

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Everything is good!
Nice location. Easy to reach other tourist destinations. The staff are very nice and they treat everyone as their VIP. Unlimited WiFi is provided which is better than a lot of hotels in New Zealand but it s a bit slow. The room is a bit small but it is fine for living few days. Overall this hotel is worth to live.
於 2018 年 7 月住了 2 晚
Gurinder S 於 2018年9月1日回覆
Dear Chun Yat Thank you for your detailed feedback and I m delighted you were treated like VIP. All of our staff pride themselves in providing quality experience to all our valuable guests. I hope you enjoyed some of the local attractions Rotorua offers. Kind Regards

10/10 有夠讚

KIM PING

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 8 月住了 1 晚
Yuri 於 2018年8月12日回覆
Dear Kim Ping Thank you for your 5 out of 5 review of your recent stay with us. We hope to welcome you back to the Prince's Gate Hotel soon

8/10 不錯哦

Kit Ming

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 8 月住了 1 晚
Yuri 於 2018年8月13日回覆
Dear Kit Ming Thank you for your 4 out of 5 review Have safe travels and we hope to see you again soon Kind regards Yuri

10/10 有夠讚

KIM PING

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 8 月住了 1 晚
Yuri 於 2018年8月13日回覆
Dear Kim Ping Thank you for your 5 out of 5 review for your stay with us We would love to accommodate you again soon here at the Prince's Gate Hotel Kind regards Yuri

6/10 一般般

Wai Ming

喜歡：整潔度
不喜歡：員工素質
I booked the room include the breakfast but the staff didn't mention when we check in so we ended up didn't remember to have breakfast in the hotel...... until I check for hotel on my ongoing trips tonight. That is very sad that the service is not good enough. The outlook of the building is a historical building but the apartment we stayed was in old condition and it does not look like the photos we saw from the website. I totally feel it is overprice because of the service and the room condition. Location wise is ok.
於 2018 年 6 月住了 1 晚
Gurinder S 於 2018年6月12日回覆
Dear Wai Ming Thanks for your review and apologize for the miss in the staff not mentioning about Breakfast. I will remind staff to advise everybody on checkin what the inclusions are however I am not too sure what website you were looking at as the pictures of the rooms are exactly the same as the physical room we provide to all our guests. We are in the process of refurbishing all the suites this year which will enhance both comfort and historic nature of this beautiful building and for our guests. I hope you enjoyed the rest of your time in Rotorua. Kind Regards

8/10 不錯哦

Yee Tung Angie

喜歡：住宿環境和硬體
It is quite near to the town centre, however, the kitchen tools are far from sufficient. The pots are easily burnt, and there is no exhaust hood. The sauna and the hot pools are free of charge and we enjoyed ourselves a lot, especially after mountain biking.
於 2018 年 5 月住了 3 晚
Gurinder S 於 2018年6月6日回覆
Dear Yee Tung Angie Thank you for taking the time to leave your feedback. Since taking over the Management we are in the process of refurbishing all our suites including the kitchenette area. I am glad to read you enjoyed our free hot pools and sauna facilities. I hope you enjoyed the rest of your time in Rotorua and we look forward to having you stay with us again. Kind Regards

10/10 有夠讚

Wen Yaw，Hong Kong

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 5 月住了 1 晚
Yuri 於 2018年5月23日回覆
Dear Wen Yaw Thank you for your 5 star review. We appreciate you have enjoyed your experience with us and we hope to see you again soon Kind regards Yuri Ponstijn

10/10 有夠讚

Michelle

於 2024 年 4 月住了 1 晚
Hotel Team 於 2024年5月13日回覆
Dear Michelle,Thank you very much for the time taken to leave us this outstanding review. The team really appreciate it and hope to welcome you back again.Sincerely,

4/10 不太好

Konstantin，Temecula

家庭旅遊
喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
This place is odd, if you like Addams Family theme you are in the right place!!
於 2024 年 4 月住了 2 晚

10/10 有夠讚

morris

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Historical time jump. Awesome
於 2024 年 4 月住了 2 晚
Hotel Team 於 2024年4月22日回覆
Dear Morris,Thank you very much for the time taken to leave us this outstanding review. The team really appreciate it and hope to welcome you back again.Sincerely,

6/10 一般般

Marina

家庭旅遊
The hotel rooms are very noise translucent. One could hear the neighbors walking, talking, and even snoring. It's an old property, the facilities are bare minimum (though better than a motel). The cleaning staff did a very cursory job of cleaning 3 out of 5 nights of our stay. Even the trash can was not emptied one of the days. The only redeeming point is it's location- very close to the Intercity and local baybus stations and within walking distance to Eat Street.
於 2024 年 4 月住了 5 晚

8/10 不錯哦

Sarah

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Hotel Team 於 2024年4月10日回覆
Dear Sarah,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 有夠讚

Xue

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very nice room, easy parking and nice location.
於 2024 年 3 月住了 2 晚
Hotel Team 於 2024年4月5日回覆
Dear Xue,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 有夠讚

Joseph

情侶出遊
Great vintage hotel
於 2024 年 4 月住了 3 晚
Hotel Team 於 2024年4月5日回覆
Dear Joseph,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 有夠讚

Jaycee

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The structure was very beautiful
於 2024 年 3 月住了 1 晚
Hotel Team 於 2024年4月2日回覆
Dear Jaycee,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 有夠讚

Kathy

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 3 晚
Hotel Team 於 2024年4月1日回覆
Dear Kathy,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

4/10 不太好

Douglas，Castle Rock

情侶出遊
不喜歡：設施服務和住宿環境和硬體
This hotel was pleasing from the outside, but the rooms were small and worn. Decor was awkward and old and not complimentary to the exterior appearance. The bathroom was small, dated and cringy. Everything worked but it was not a comfortable stay.
於 2024 年 3 月住了 3 晚
Hotel Team 於 2024年3月31日回覆
Dear Douglas,Thank you so much for taking the time to leave us a rating. I'm sorry to hear about your experience at the hotel. It's valuable for both future guests and the hotel management to understand areas for improvement. We look forward to seeing you again.

8/10 不錯哦

Subramanian

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice ambiance, great location, superb staff. There is no lift/elevator which makes it difficult if the rooms are on the upper floor. However, the staff is very helpful in taking luggage up if needed.
於 2024 年 3 月住了 2 晚
Hotel Team 於 2024年3月27日回覆
Dear Subramanian,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

4/10 不太好

Leyla

情侶出遊
喜歡：設施服務
不喜歡：員工素質和住宿環境和硬體
We didn't receive the room we booked. The room we received was dated and nothing like it looked on the website. We made a reservation for high tea and when we showed up they had no record of it. Parking is limited. You have to reserve the heated pools/ spa which are private use only, but during our time other guests came in.
於 2024 年 3 月住了 2 晚

8/10 不錯哦

Gregory

情侶出遊
喜歡：整潔度、員工素質和設施服務
Coffee machine should be improved in buffet. And in need of room updates; staff were fantastic and very helpful!
於 2024 年 3 月住了 3 晚
Hotel Team 於 2024年4月6日回覆
Dear Gregory,Thank you so much for taking the time to leave us a rating. We will keep improving our services. We look forward to seeing you again.Sincerely,

4/10 不太好

Robert

家庭旅遊
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
Booked a suite and it was nothing like the photos posted online. Cobwebs from the lighting, missing paintings, peeling paint, stained furniture. Had to take a second look to make sure it was the same one I booked. Disappointed in the room in general. Location was close to everything and the staff was great. Wouldn't book again
於 2024 年 3 月住了 2 晚

6/10 一般般

Mike

喜歡：員工素質和設施服務
Property very dated but clean.
於 2024 年 2 月住了 2 晚
Hotel Team 於 2024年3月4日回覆
Dear Mike,Thank you so much for taking the time to leave us a rating. We will keep improving our services. We look forward to seeing you again.Sincerely,

10/10 有夠讚

Clare

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great historic old hotel. Friendly staff. Nice accommodations.
Hotel Team 於 2024年3月4日回覆
Dear Clare,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 一般般

Christian

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful property in downtown Rotorua. The walls are not a noise proof as we would have liked.
於 2024 年 2 月住了 2 晚

6/10 一般般

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
February 2024
Excellent hotel and room, nice service and staff. Breakfast had good food, but unorganized supplement of cutlery, cups and food. Staff in bar needs proper training for drinks and different Coffee available on the menu.
於 2024 年 2 月住了 2 晚

10/10 有夠讚

Tom

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Great stay for Tarawera Ultra. Lovely old building. Staff were helpful and friendly. Was a bit worried about the parking but paying for parking right out in front from Friday check in till Sunday checkout was only $11 and covered in one transaction on the parking meter.
於 2024 年 2 月住了 3 晚
Hotel Team 於 2024年3月4日回覆
Dear Tom,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 不錯哦

Andrea

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Really beautiful old building, it was a wonderful place to visit, would love to come back
於 2024 年 1 月住了 2 晚
Hotel Team 於 2024年2月19日回覆
Dear Andrea,Thank you very much for the time taken to leave us this outstanding review. The team really appreciate it and hope to welcome you back again.Sincerely,

8/10 不錯哦

John

情侶出遊
This character hotel, mostly in the Victorian style, was a good value and centrally located. Rooms could use a refresh. This hotel is very central to the downtown area and just a short walk from lots restaurants, bars and shops. They don’t have much onsite parking, but there is plenty of free parking on one of the streets next to the hotel.
於 2024 年 2 月住了 3 晚
Hotel Team 於 2024年2月19日回覆
Dear John,Thank you very much for the time taken to leave us this outstanding review. The team really appreciate it and hope to welcome you back again.Sincerely,

4/10 不太好

Harald

喜歡：員工素質
不喜歡：住宿環境和硬體
Claiming that this property is 4 or 4.5 stars is an absolute joke. The room that I stayed in was extremely dated (not in a charming way). The bathroom is so old, no amount of cleaning can make it look clean so it looks like a dump. Very misleading star rating and as such, very overpriced. This should be a 2 star hotel room tops. I will say that the staff at the front desk were very nice, check in was easy and the location is great. That unfortunately doesn’t make up for the absolutely awful rooms. Hands down, worst rooms I have stayed in during my 4 week stay in New Zealand.
於 2024 年 2 月住了 3 晚

10/10 有夠讚

Steven

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Enjoyed our stay in Rotorua. Very nice staff who genuinely like to help in any way. Enjoyed hot tub and sauna but would have liked regular pool since weather was hot when we were there. Several restaurants and shopping nearby. Had nice walk to nearby park with historical buildings gardens and geothermal pools. Building is quite old but very elegant with common areas for conversion and drinks with friends. No elevator in hotel but staff will help you if you if you have heavy luggage and room is on second floor. Good value for the money. Highly recommend.
於 2024 年 2 月住了 3 晚
Hotel Team 於 2024年2月19日回覆
Dear Steven,Thank you very much for the time taken to leave us this outstanding review. The team really appreciate it and hope to welcome you back again.Sincerely,

8/10 不錯哦

Carol，Amherst

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Quirky hotel. Very convenient
於 2024 年 2 月住了 3 晚
Hotel Team 於 2024年2月19日回覆
Dear Carol,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,