大廳

艾斯利普 - 麥克阿瑟機場希爾頓花園飯店的評分

3 out of 5
艾斯利普 - 麥克阿瑟機場希爾頓花園飯店
3485 Veterans Memorial Hwy, Ronkonkoma, NY

評論

8.6

有夠讚

10 分,有夠讚;1001 則評論中有 544 則" "
8 分,不錯哦;1001 則評論中有 270 則" "
6 分,一般般;1001 則評論中有 89 則" "
4 分,不太好;1001 則評論中有 54 則" "
2 分,很糟糕;1001 則評論中有 44 則" "

8.8/10

整潔度

8.8/10

員工素質

8.2/10

設施服務

8.8/10

住宿環境和硬體

8.6/10

環保程度

評論

10/10 有夠讚

sut kam

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
我們訂房的房是2個成人4個小童,是包6人早餐的,但早餐後,酒店又話因孩子太大,要收6個成人價,所以4小童要補差價,真是莫名奇妙。
於 2019 年 8 月住了 2 晚
manager 於 2019年8月21日回覆
We work to provide our guests with an excellent experience, and I’m happy to see we were able to achieve this for you. It was a pleasure having you with us and we hope you will continue to use our facility whenever you are in the area.

4/10 不太好

MrMrs

情侶出遊
不喜歡:整潔度、員工素質和設施服務
Elevators dirty, loud hallways where you can hear everything at all hours, no one ever at the front desk and when there were that’s had no personality, way overpriced water that probably cost them a quarter a bottle but jack the price to 3$, only serve breakfast with overpriced buffet and overpriced dinner. The rooms were ok with comfortable bed but they need to update the doors so you do not hear all the noise.
於 2024 年 5 月住了 2 晚
Albert 於 2024年5月13日回覆
Dear Heather,I'm sorry to hear about your disappointing experience at our hotel. We truly value your feedback as it helps us improve our services. Regarding the cleanliness of the elevators and the noise in the hallways, we apologize for any inconvenience this may have caused during your stay. We'll work closely with our housekeeping and maintenance teams to ensure that such issues are rectified immediately.Your comments about the front desk staff and the pricing of our amenities are also duly noted. Providing excellent customer service is paramount to us, and we'll take steps to ensure that our staff is attentive and personable at all times. We appreciate your compliments about the comfortable beds in our rooms. Updating the doors to minimize noise disturbance is definitely something we'll look into as part of our ongoing efforts to enhance the guest experience.Once again, thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved stay.Best Regards

4/10 不太好

Diane

情侶出遊
喜歡:整潔度
When checking in, we had to pay $10/day for parking in their open lot, which was surrounded by other lots and industries. Breakfast $10/person for cold items. Hot items cost more. Elevators were a bit sketchy. This hotel nickel and dimed the consumer. The house keeping staff were friendly.
於 2024 年 5 月住了 1 晚
Albert 於 2024年5月9日回覆
Dear Diane,Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience fell short of your expectations in some aspects.Regarding the parking fee, we understand your concern. Our parking rates are in line with those of similar hotels in the area, and they're meant to cover the cost of maintaining and securing our parking facilities.We're sorry to hear that you found our breakfast options to be lacking in value. We strive to offer a variety of choices to cater to different preferences, and we'll take your comments into consideration as we continue to improve our offerings.We apologize for any inconvenience caused by the condition of our elevators. The safety and comfort of our guests are our top priorities, and we'll address any issues promptly to ensure they're in proper working order.We're glad to hear that you had a positive experience with our housekeeping staff. Providing friendly and attentive service is important to us, and we'll be sure to pass along your compliments to our team.Your feedback is invaluable to us as we work to continually enhance the guest experience. If there's anything else we can do to address your concerns or make your next stay more enjoyable, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future and provide you with a more positive experience.Best Regards

10/10 有夠讚

George H

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Albert 於 2024年5月7日回覆
Dear George,Thank you so much for taking the time to share your positive experience with us! Your feedback means the world to us, as we strive to create memorable experiences for all our guests. We're delighted that we could contribute to making your stay enjoyable, and we can't wait to welcome you back for another wonderful experience in the future. Thanks again for choosing to stay with us, and we look forward to seeing you again soon!Best regards,

8/10 不錯哦

Chad

喜歡:整潔度
Quiet
於 2024 年 4 月住了 1 晚
Albert 於 2024年5月2日回覆
Dear Chad,Thank you for choosing to stay with us and for sharing your feedback! We're pleased to learn that you found our hotel to be quiet during your stay. Ensuring a peaceful environment for our guests to relax and unwind is important to us.We hope you had a restful stay, and we look forward to welcoming you back for another peaceful experience in the future.Best regards,

10/10 有夠讚

Colleen

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
we just stayed one night, hotel was clean, comfortable bed, and polite staff.
於 2024 年 4 月住了 1 晚
Albert 於 2024年5月2日回覆
Dear Colleen,Thank you so much for choosing to stay with us and for taking the time to share your experience! We're thrilled to hear that you found our hotel clean, enjoyed a comfortable night's rest, and encountered polite staff during your stay. Providing excellent service and ensuring our guests feel at home is always our top priority.Should your travels bring you back to the area, we'd be delighted to welcome you again for another pleasant stay.Best regards,

10/10 有夠讚

Jaime

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Property was very nice and well maintained. Will stay again.
於 2024 年 3 月住了 2 晚
Albert 於 2024年4月28日回覆
Dear Jaime,Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us and found our property to be to your liking. We strive to maintain a high standard of quality and comfort for all our guests, and it's wonderful to know that we've succeeded in providing you with a positive experience.We look forward to welcoming you back for another enjoyable stay in the future. Best regards,

6/10 一般般

Agata

親子旅遊
喜歡:員工素質
Our room stunk like cigarette smoke
於 2024 年 4 月住了 1 晚
Albert 於 2024年4月28日回覆
Dear Agata,Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused by the odor of cigarette smoke in your room. Maintaining a clean and comfortable environment for all our guests is of utmost importance to us, and we regret that we fell short of meeting your expectations in this regard.Please rest assured that we take this feedback seriously and will take immediate steps to address the issue. We will thoroughly inspect and deodorize the room to ensure that it meets our high standards of cleanliness and freshness.Your comfort and satisfaction are our priority, and we hope to have the opportunity to make it up to you during your next visit. Again, we apologize for any inconvenience caused and appreciate your understanding.Best Regards

10/10 有夠讚

Dawn

喜歡:整潔度、員工素質和住宿環境和硬體
We absolutely love staying here. The food is a little on the pricey side but definitely well worth it. The staff is so nice and incredibly welcoming We brought our French Bulldog with us and he was a little celebrity he had to say Hello to the women at check in everyday. The chef in the restaurant was his homie and would give him a little dish of plain pasta ( I know pasta is not the greatest for dogs) but we were on vacation.
於 2024 年 4 月住了 3 晚
Albert 於 2024年4月28日回覆
Dear Dawn,Thank you so much for your glowing review! We're thrilled to hear that you had such a wonderful experience during your stay with us. It brings us great joy to know that you found our staff welcoming and accommodating, and that your furry friend was treated like a little celebrity throughout your visit.We're delighted that you enjoyed our culinary offerings, although we apologize if the prices seemed a bit steep. Rest assured, we always strive to offer excellent value for the quality of food and service provided. It's heartwarming to hear that our chef made a special connection with your furry companion and provided him with a tasty treat. We understand that pets are part of the family, and we're delighted to have been able to make your stay enjoyable.We can't wait to welcome you back for another memorable stay. If there's anything we can do to enhance your experience even further next time, please don't hesitate to let us know.Best regards,

8/10 不錯哦

Robert

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff is always outgoing. Rooms are clean. Some rooms have a small problem with the bathroom sink. Stopper doesn't hold water.
於 2024 年 4 月住了 2 晚
Albert 於 2024年4月20日回覆
Dear Robert,Thank you for your positive feedback about our outgoing staff and clean rooms. We're glad to hear that you've generally enjoyed your stay with us. However, we apologize for the inconvenience caused by the bathroom sink stopper issue in some rooms. Rest assured; we'll address this promptly to ensure that all aspects of our accommodations meet the high standards we strive for. We look forward to welcoming you back for another enjoyable stay in the future.Best Regards

8/10 不錯哦

Hannah,Flushing

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff was very friendly and helpful. Room was clean and pleasant.
於 2024 年 4 月住了 1 晚
Albert 於 2024年4月20日回覆
Dear Hannah,We're thrilled to hear that you had a pleasant experience with our friendly and helpful staff and that your room met your expectations in terms of cleanliness and comfort. Providing excellent service and accommodations is our top priority, and it's always rewarding to receive positive feedback from our guests. If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know. We appreciate your kind words and hope to have the opportunity to welcome you back for another wonderful stay in the future.Best Regards

10/10 有夠讚

RANDY,West Hartford

喜歡:整潔度、員工素質和住宿環境和硬體
All was great for a quick overnight! Thank you!
於 2024 年 4 月住了 1 晚
Albert 於 2024年4月15日回覆
Dear Randy,We're thrilled to hear you had a great stay with us, even if it was just for a quick overnight! Thank you for choosing our hotel, and we hope to welcome you back again soon for another enjoyable stay! If there's anything else we can assist you with, please don't hesitate to let us know. Best Regards

8/10 不錯哦

Patricia

家庭旅遊
No too happy about having to pay for parking at the hotel.
於 2024 年 4 月住了 3 晚
Albert 於 2024年4月15日回覆
Dear Patricia,We appreciate your feedback regarding the parking situation. We understand that additional charges can be frustrating, and we'll certainly take your comments into consideration as we strive to improve our services. If there's anything else we can do to enhance your experience or if you have any further concerns, please feel free to reach out to us. We want to ensure your stay is as enjoyable as possible. Thank you for bringing this to our attention.

4/10 不太好

Raymond

不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Rooms need to be updated. Stay was ok but nothing special.
於 2024 年 3 月住了 1 晚
Albert 於 2024年4月15日回覆
Dear Raymond,Thank you for sharing your thoughts with us. We're sorry to hear that your stay was not as special as we would have hoped. Your feedback about the need for room updates is valuable, and we will certainly take it into consideration as we continually work to enhance our accommodations. We're committed to providing our guests with the best possible experience, and we appreciate your input in helping us achieve that goal. If you have any further comments or suggestions, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future and exceed your expectations.Best Regards

10/10 有夠讚

KAREN

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Albert 於 2024年4月15日回覆
Thank you so much for your review! We're delighted to hear that you enjoyed your stay with us. Our team works hard to ensure every guest has a memorable experience, and it's wonderful to know that we succeeded during your visit. We truly appreciate your feedback and your choice to stay with us. If your travels bring you back our way, we'd be thrilled to welcome you again for another great stay. Safe travels until then!

8/10 不錯哦

Stephanie

於 2024 年 3 月住了 1 晚
Albert 於 2024年4月28日回覆
Dear Stephanie,Thank you for taking the time to share your feedback with us. We greatly appreciate your positive review and are delighted to hear that you had an enjoyable experience during your stay.While we're thrilled that you rated your stay a 4 out of 5, we're also eager to learn how we can further improve to earn that perfect score from you in the future. If there are any specific areas where you feel we could enhance our services or amenities, please don't hesitate to let us know. Your input is invaluable to us as we strive to provide the best possible experience for all of our guests.Thank you once again for choosing to stay with us. We look forward to welcoming you back and exceeding your expectations on your next visit.Best regards,

10/10 有夠讚

Stephanie

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Staff was friendly and helpful. Room was very clean. The room located at end of hall by elevator is usually noisy but that was not the case at this hotel. I have two minor complaints. First, external doors from the parking lot require the app to open (staff should have mentioned when I asked which extrrnal door was closest to elevator) this was an inconvenience when I first parked and had my hands full with luggage. Second, the fee to park ($10 per car per night) in the parking lot is not mentioned anywhere.
於 2024 年 3 月住了 1 晚
Albert 於 2024年4月4日回覆
Dear Stephanie,Thank you for choosing to stay with us and for taking the time to provide valuable feedback about your recent experience. We are pleased to hear that you found our staff friendly and helpful, and that your room was very clean. We strive to ensure all our guests have a comfortable and enjoyable stay, and we appreciate your recognition of our efforts.Regarding your concerns, we apologize for any inconvenience caused by the requirement to use the app to open the external doors from the parking lot. Your feedback is duly noted, and we will work on improving communication with our guests regarding this matter. We understand that arriving with luggage can be challenging, and we apologize for any inconvenience you experienced.In addition, we regret any confusion regarding the parking fee. We do disclose the parking fee on our website as well as on third-party booking platforms where your reservation was made. We value your feedback as it helps us identify areas where we can improve our services. Please know that we take your comments seriously, and we will use them to enhance the overall guest experience.Once again, thank you for choosing to stay with us..Best regards,

10/10 有夠讚

Jerome

情侶出遊, 商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great hotel
於 2024 年 3 月住了 1 晚
Albert 於 2024年4月4日回覆
Dear Jerome,Thank you for taking the time to leave us a positive review! We are thrilled to hear that you had a great experience during your stay with us. Your satisfaction is our top priority, and we are delighted that our friendly staff and clean rooms contributed to your enjoyment.We appreciate your support and hope to have the pleasure of welcoming you back soon for another wonderful stay.Warm regards,

10/10 有夠讚

Lele,Randolph

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I like everything
於 2024 年 3 月住了 1 晚
Albert 於 2024年4月1日回覆
Dear Lele,Thank you so much for taking the time to leave such a glowing review! We're thrilled to hear that you had a positive experience with us. Our team works hard to ensure that every customer feels satisfied, and it's incredibly rewarding to know that our efforts are appreciated.Your kind words serve as motivation for us to continue delivering exceptional service and quality products. We truly value your support and look forward to serving you again in the future.If you ever need anything, please don't hesitate to reach out. Thanks again for choosing us!Best regards,

6/10 一般般

Doug

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Don't eat here. The food is way overpriced for the quality, especially the breakfast. The thermostat alternated between AC and heat. There was a sign on the wall saying temporarily out of order. Hopefully, that would get fixed before anyone else stays here. Whoever installed the shower doors, put them on wrong. You have to step over the toilet to get into the shower.
於 2024 年 3 月住了 2 晚
Albert 於 2024年3月30日回覆
Dear Doug,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay.Regarding your concerns about the pricing of our food, please rest assured that we continuously evaluate our menu offerings and pricing to ensure they align with industry standards and the quality of ingredients we use. Your feedback will be taken into consideration as we strive to provide the best value for our guests.We apologize for any discomfort caused by the thermostat issue and the temporary out-of-order sign. Our maintenance team has been alerted, and they are working diligently to address these issues promptly.Regarding the shower doors, we would like to clarify that they are designed to open on both sides for accessibility and convenience. Once again, we apologize for falling short of your expectations and thank you for bringing these matters to our attention. Your feedback is invaluable as we continuously strive to improve our services.If you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us directly.Best Regards

10/10 有夠讚

Jessica

於 2024 年 3 月住了 1 晚
Albert 於 2024年4月20日回覆
Dear Jessica,Thank you so much for taking the time to share your positive experience with us! Your feedback means the world to us, as we strive to create memorable experiences for all our guests.We're delighted that we could contribute to making your stay enjoyable, and we can't wait to welcome you back for another wonderful experience in the future. Thanks again for choosing to stay with us, and we look forward to seeing you again soon!Best regards,

10/10 有夠讚

Norayda

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Albert 於 2024年3月28日回覆
Dear Norayda,Thank you for taking the time to leave us a positive review! We're delighted that you enjoyed your stay with us. Your satisfaction is our utmost priority, and we look forward to welcoming you back for another fantastic experience in the future. If there's anything specific, you'd like to share or any way we can further enhance your stay next time, please don't hesitate to let us know.Best Regards

10/10 有夠讚

fidel

喜歡:整潔度、員工素質和住宿環境和硬體
Easy check in, clean room and bathroom, nice place to stay, recommended.
於 2024 年 3 月住了 1 晚
Albert 於 2024年3月28日回覆
Dear Fidel,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our check-in process easy, and that you enjoyed our clean rooms and bathrooms. It's wonderful to know that you found our hotel to be a nice place to stay and that you would recommend us. We look forward to welcoming you back on your next visit.Best Regards

10/10 有夠讚

Robert

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Clean and safe 👌. I felt comfortable.
於 2024 年 3 月住了 2 晚
Albert 於 2024年3月28日回覆
Dear Robert,We're thrilled to hear that you found our hotel clean and safe, and that you felt comfortable during your stay! Providing a secure and welcoming environment for our guests is always our top priority. Thank you for sharing your experience, and we look forward to hosting you again in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Best Regards

10/10 有夠讚

Arbjon

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Amazing
於 2024 年 3 月住了 1 晚
Albert 於 2024年3月28日回覆
Dear Arbjon,Thank you for the fantastic feedback! We're thrilled to know that your experience with us was amazing. It's our goal to exceed expectations, and we're delighted to have achieved that with you. If there's anything else we can do to make your next visit even better, please don't hesitate to reach out. We can't wait to welcome you back for another amazing stay!Best Regards

10/10 有夠讚

TRIBOWAN

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
great experience
於 2024 年 3 月住了 1 晚
Albert 於 2024年3月22日回覆
We're delighted to hear you had a great experience!

10/10 有夠讚

Chyna

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
In being a Hilton Rewards remember; it’s always a pleasure to stay at this hotel facility. The staff members are very friendly and welcoming.
於 2024 年 3 月住了 1 晚
Albert 於 2024年3月22日回覆
We're thrilled to hear you had such a positive experience! Our team prides itself on providing friendly and welcoming service to all our guests. We look forward to welcoming you back soon!

8/10 不錯哦

Gregory

於 2024 年 2 月住了 1 晚
Albert 於 2024年3月22日回覆
Thank you for your positive feedback and for choosing to stay with us! We're glad you had an enjoyable experience. If there's anything specific you think we could improve upon to earn that extra star next time, please feel free to let us know. We look forward to welcoming you back in the future!

10/10 有夠讚

Tanya

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very clean
於 2024 年 3 月住了 1 晚
Albert 於 2024年3月16日回覆
Dear Tanya,Thank you for noticing! We take great pride in maintaining a high standard of cleanliness throughout our hotel. Our dedicated housekeeping team works diligently to ensure that all areas are clean and well-maintained for our guests' comfort and satisfaction. We appreciate your feedback and hope to welcome you back for another enjoyable stay soon. If you have any further comments or requests, please don't hesitate to let us know.

10/10 有夠讚

Robert

喜歡:整潔度、員工素質和住宿環境和硬體
I just wanted to give a huge thank you to Albert at the front desk. I was only staying one night but ended up getting the stomach virus and was very, very sick. I was alone so I called my wife and asked her for help. She called the hotel and asked for someone to help me. Albert got me gatorade, water bottles, a snack and another blanket. He brought it to my room in less than 10 minutes. Then he called me later in the night to check on me and see if I needed anything before the kitchen closed. I cannot express how much I appreciated his kindness and help. Albert went above and beyond to help me.
於 2024 年 3 月住了 1 晚
Albert 於 2024年3月16日回覆
Dear Robert,Thank you so much for your kind words and taking the time to share your experience with us. I'm truly grateful for your appreciation.I'm glad I could assist you during a challenging time, and I'm relieved to hear that my efforts made a difference. It was my pleasure to ensure your comfort and well-being during your stay, and I'm thankful for the opportunity to have been of assistance.Please don't hesitate to reach out if there's anything else you need or if you plan to visit us again in the future. Your satisfaction is always our priority.Wishing you a swift recovery and safe travels ahead.Best regards,

10/10 有夠讚

Ana

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We were only here for one night but the room was spacious and clean.
於 2024 年 3 月住了 1 晚
Albert 於 2024年3月11日回覆
Dear Ana,Thank you for choosing to stay with us and for sharing your positive feedback about your recent experience. We're thrilled to hear that you had a pleasant stay, even though it was only for one night.It's fantastic to know that you found your room to be spacious and clean. Providing comfortable and well-maintained accommodations for our guests is a top priority, and we're glad that we met your expectations in this regard.We appreciate your kind words and hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there is anything else we can do to make your next visit even more memorable, please don't hesitate to let us know.Best regards,

8/10 不錯哦

Frances

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
👍
於 2024 年 3 月住了 2 晚
Albert 於 2024年3月11日回覆
Dear Frances,We wanted to express our sincere appreciation for your recent stay with us and for sharing your positive feedback. Your means a lot to us, and we're delighted that you had an enjoyable experience at our hotel.Providing exceptional service and creating memorable experiences for our guests are top priorities for us, and we're thrilled that we succeeded in meeting your expectations. Your satisfaction is important to us, and we're grateful for your recognition of our efforts.Thank you once again for choosing to stay with us. We look forward to welcoming you back for another fantastic stay in the future. If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Best regards,

10/10 有夠讚

Shannon

喜歡:整潔度、員工素質和住宿環境和硬體
Friendly staff ! Clean and comfortable.
於 2024 年 3 月住了 1 晚
Albert 於 2024年3月11日回覆
Dear Shannon,Thank you for choosing to stay with us and for sharing your positive feedback about your recent experience. We're delighted to hear that you had an enjoyable stay and that our staff contributed to making your visit memorable.It's wonderful to know that you found our staff to be friendly and that you enjoyed the clean and comfortable accommodations. Providing exceptional service and ensuring a comfortable stay for our guests are top priorities for us, and we're thrilled that we met your expectations in these areas.We appreciate your kind words and hope to have the opportunity to welcome you back for another fantastic stay in the future. If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Best regards,

10/10 有夠讚

Anne

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 3 晚
Albert 於 2024年3月11日回覆
Dear Anne,We wanted to express our sincere appreciation for your recent stay with us. Your positive feedback means the world to us, and we're thrilled that you had an enjoyable experience at our hotel.Your satisfaction is important to us, and we're grateful for your recognition of our efforts to provide exceptional service and comfortable accommodations. We look forward to welcoming you back for another fantastic stay in the future.Best regards,

8/10 不錯哦

Rosemary

商務旅客, 家庭旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
Very nice. The gym facilities need major upgrade.
於 2024 年 3 月住了 1 晚
Albert 於 2024年3月7日回覆
Dear Rosemary,Thank you for taking the time to share your feedback regarding our gym facilities. We sincerely appreciate your input as it helps us identify areas for improvement to enhance the overall experience for our guests.We apologize for any inconvenience you experienced due to the current state of our gym facilities. Providing our guests with well-equipped and comfortable amenities is important to us, and we understand the importance of maintaining high standards in this area.Rest assured, your comments have been shared with our management team, and we will be evaluating options for upgrading and improving our gym facilities to better meet the needs and expectations of our guests. Your feedback serves as valuable guidance as we work towards enhancing our offerings.Thank you once again for bringing this matter to our attention. We look forward to welcoming you back and providing you with an improved experience in the future.Best regards,

8/10 不錯哦

Marc

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Tom at front desk was great
於 2024 年 3 月住了 2 晚
Albert 於 2024年3月8日回覆
Dear Marc,We wanted to take a moment to express our sincere appreciation for your recent stay with us and for recognizing the exceptional service provided by Tom at our front desk. Your kind words mean a lot to us, and we're thrilled to hear that Tom's assistance contributed to your positive experience at our hotel.Tom is a valued member of our team, and we will be sure to pass along your commendation to him. Providing excellent service to our guests is our top priority, and we're delighted that Tom's professionalism and helpfulness made a difference during your stay.Thank you once again for choosing to stay with us. We look forward to welcoming you back for another fantastic stay in the future. If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,

10/10 有夠讚

Anand,Seffner

喜歡:整潔度、員工素質和住宿環境和硬體
Clean and convenient location
於 2024 年 3 月住了 1 晚
Albert 於 2024年3月7日回覆
Dear Anand,We sincerely appreciate your positive feedback regarding your recent stay at our hotel. It means the world to us to hear that you found our location clean and convenient for your needs.Maintaining a clean and welcoming environment for our guests is a top priority, and we are delighted to hear that our efforts were noticed and appreciated by you. Additionally, we understand the importance of convenience when it comes to choosing accommodations, and we are thrilled that our location met your expectations in this regard.Your satisfaction is our utmost priority, and we are grateful for your patronage. Should you ever need anything during your future stays or if there is anything specific we can assist you with, please do not hesitate to reach out to us.We look forward to welcoming you back for another enjoyable stay in the future. Thank you once again for choosing our hotel.Best regards,

6/10 一般般

Sarah

於 2024 年 3 月住了 1 晚
Albert 於 2024年3月8日回覆
Dear Sarah,Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your honesty and value your input as it helps us identify areas for improvement.We're glad to hear that you chose to stay with us, and we regret that we fell short of meeting your expectations on this occasion. Your feedback is important to us, and we will use it to address any issues and improve our services for future guests.If there are specific areas where you feel we can improve or if you have any further comments or concerns, please don't hesitate to reach out to us directly.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.Warm regards,

8/10 不錯哦

Diane

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Arriving early am from Florida to attend a friend’s wake/funeral that afternoon, and the check in staff was so very helpful to get me into a room early so I could freshen up and change for the service. Staff kept me updated as to room availability and I was offered coffee and pastries while I waited to complete my check in.
於 2024 年 2 月住了 1 晚
Albert 於 2024年3月7日回覆
Dear Diane,We are deeply saddened to hear about the loss of your friend and extend our heartfelt condolences to you during this difficult time. Our thoughts are with you as you navigate through these challenging moments.We would like to express our sincere appreciation for your kind words regarding your recent experience with our check-in staff. Providing comfort and assistance during such a sensitive time is of utmost importance to us, and we are grateful that our team was able to accommodate your needs with compassion and efficiency.It warms our hearts to hear that our staff went above and beyond to ensure that you were able to freshen up and change for the service. Your comfort and convenience are our top priorities, and we are pleased that we could assist you during this important time.Thank you for acknowledging the efforts of our team members and for sharing your positive experience with us. Your feedback serves as motivation for us to continue providing exceptional service to all our guests, especially during challenging circumstances.Once again, please accept our heartfelt condolences, and thank you for choosing to stay with us.Best regards,

10/10 有夠讚

Robert

喜歡:整潔度和住宿環境和硬體
Some bathrooms could use some attention from a plumber. Sink stops and tile repairs could be better for the cost.
於 2024 年 2 月住了 2 晚
Albert 於 2024年3月7日回覆
Dear Robert,Thank you for taking the time to share your positive review of your recent stay with us. We are thrilled to hear that you enjoyed your overall experience at our hotel.Your feedback regarding the bathrooms needing attention from a plumber, as well as sink stops and tile repairs, is greatly appreciated. We take cleanliness and maintenance seriously, and we apologize for any inconvenience these issues may have caused you during your stay.Rest assured, we will address these concerns promptly to ensure that all our facilities meet the high standards that our guests expect and deserve. Your observations are invaluable to us as we continuously strive to improve the quality of our accommodations.Once again, we truly appreciate your kind words and constructive feedback. If there is anything else we can do to enhance your experience or if you have any further comments or concerns, please do not hesitate to reach out to us directly.We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,

10/10 有夠讚

michael,MECHANICSVILLE

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
One of the cleanest hotels i ever stayed at. Staff showed commitment to keeping it clean,Rates were fabulous
於 2024 年 2 月住了 3 晚
Albert 於 2024年3月7日回覆
Dear Michael,We would like to express our sincere gratitude for your recent stay with us and for taking the time to share your feedback. Your kind words regarding the cleanliness of our hotel and the commitment of our staff mean the world to us.Maintaining a clean and welcoming environment for our guests is a top priority, and we are thrilled to hear that our efforts have not gone unnoticed. Our dedicated team takes great pride in ensuring that every corner of our hotel is impeccably clean and comfortable for our guests' enjoyment.We are also delighted to hear that you found our rates to be fabulous. Providing excellent value for our guests is important to us, and we are glad that our pricing met your expectations.Your satisfaction is our utmost priority, and we are grateful for your patronage. Should you ever need anything during your future stays or if there is anything specific we can assist you with, please do not hesitate to reach out to us.We look forward to welcoming you back for another enjoyable stay in the future. Thank you once again for choosing our hotel.Best regards,

10/10 有夠讚

Lisa

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great staff and rooms
於 2024 年 2 月住了 4 晚
Albert 於 2024年3月7日回覆
Dear Lisa,We would like to extend our heartfelt gratitude for your recent stay at our hotel and for sharing your positive feedback with us. Your kind words regarding our staff and accommodations are greatly appreciated.Providing exceptional service and comfortable accommodations are at the core of what we do, and we are thrilled to hear that our staff exceeded your expectations during your stay. Our team takes great pride in ensuring that every guest feels welcomed, valued, and well taken care of throughout their stay.Additionally, we are delighted that you found our rooms to be to your satisfaction. Ensuring that our guests have a comfortable and relaxing environment to rest, and recharge is important to us, and we are glad that our accommodations met your needs.Your satisfaction is our utmost priority, and we are grateful for your patronage. Should you ever need anything during your future stays or if there is anything specific, we can assist you with, please do not hesitate to reach out to us.We look forward to welcoming you back for another enjoyable stay in the future. Thank you once again for choosing our hotel.Best regards,

8/10 不錯哦

Emily

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The continental breakfast is not worth it.
於 2024 年 2 月住了 2 晚
Albert 於 2024年3月7日回覆
Dear Emily,Thank you for sharing your feedback with us regarding our continental breakfast. We genuinely appreciate your honesty as it helps us identify areas where we can improve our services.We're sorry to hear that the continental breakfast did not meet your expectations during your recent stay. Providing a satisfying breakfast experience for our guests is important to us, and we regret that we fell short of your expectations on this occasion.Your feedback is invaluable to us, and we will be reviewing our breakfast offerings to see how we can enhance them to better meet the preferences of our guests. We are committed to continuously improving our services, and your input will be instrumental in this process.We hope that despite this issue, you were able to enjoy the other aspects of your stay with us. If there's anything else we can do to make your future visits more enjoyable, please don't hesitate to reach out to us.Thank you once again for bringing this matter to our attention. We hope to have the opportunity to welcome you back and provide you with an improved breakfast experience in the future.Warm regards,

10/10 有夠讚

Craig

於 2024 年 2 月住了 3 晚
Albert 於 2024年3月22日回覆
We're delighted to hear you had a great experience!

10/10 有夠讚

Robert

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I didn't like that it had no pool. I liked everything else.
於 2024 年 2 月住了 3 晚
Albert 於 2024年3月7日回覆
Dear Robert,Thank you for choosing to stay with us and for sharing your feedback regarding your recent experience. We are pleased to hear that you enjoyed your stay overall, but we understand that the absence of a pool was a disappointment for you.While we regret that we do not have a pool onsite, we are glad to know that you found everything else to your liking. We appreciate your understanding and hope that the other amenities and services we offer helped to make your stay enjoyable.Your feedback is important to us, and we will consider your comments as we continue to evaluate and improve our offerings. If there is anything else we can do to enhance your experience during future visits, please do not hesitate to let us know.Warm regards,

10/10 有夠讚

Maria

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Albert 於 2024年3月7日回覆
Dear Maria,We wanted to take a moment to express our sincere gratitude for your recent visit to our hotel and for your positive feedback. Your satisfaction is our top priority, and we are thrilled to hear that you enjoyed your experience with us.We strive to provide exceptional service, comfortable accommodations, and a memorable stay for all of our guests. It's incredibly rewarding to hear that we met your expectations in these areas.If you ever find yourself in the area again, we would be honored to welcome you back for another wonderful stay. In the meantime, if there is anything we can assist you with, please don't hesitate to reach out to us.Thank you once again for choosing us. We look forward to the opportunity to host you again in the future!Best regards,

6/10 一般般

Andre

喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質
Check in experience wasn’t good. Young lady checking me in wasn’t very pleasant. Hotel wasn’t busy and when I arrived the front desk young lady’s were not busy but the young lady who checked me in behaved like I was bothering her. Also I paid in full on Expedia but was required to pay a $100 deposit on a $150 room. She told about breakfast in the morning but failed to advise me it was at a cost. The breakfast wasn’t very good but the male waiter I had was great
於 2024 年 2 月住了 1 晚
Albert 於 2024年3月7日回覆
Dear Andre,Thank you for sharing your recent experience with us. We sincerely apologize for the shortcomings you encountered during your stay, particularly with your check-in experience and breakfast.It is disappointing to hear that the young lady who checked you in did not provide the level of service and hospitality that we strive to deliver to all our guests. Please know that this is not reflective of our standards, and we will address this matter with our team to ensure that future guests receive a warm and welcoming check-in experience.Additionally, we apologize for any miscommunication regarding the breakfast. It is our responsibility to provide clear information about any additional costs associated with amenities, and we regret any inconvenience this may have caused you.We are pleased to hear that you had a positive experience with our male waiter during breakfast. Providing exceptional service is important to us, and we will be sure to pass along your kind words to him.Your feedback is invaluable to us, and we appreciate you bringing these issues to our attention. We will take immediate steps to address them and improve the overall guest experience.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.Warm regards,

10/10 有夠讚

William

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I've stayed in other hotels but the Hilton is far and away the best. Highly recommend it
於 2024 年 2 月住了 1 晚
Albert 於 2024年3月7日回覆
Dear William,We are absolutely thrilled to receive your glowing recommendation and to hear that your experience at our Hilton hotel exceeded your expectations. Thank you so much for taking the time to share your positive feedback with us.Providing exceptional service and ensuring our guests' satisfaction are top priorities for us, and we are delighted to know that we have succeeded in delivering a memorable stay for you. Your kind words mean the world to us, and they serve as motivation for our team to continue providing outstanding hospitality to all our guests.We are truly grateful for your recommendation and for choosing to stay with us. Should you ever find yourself in the area again, we would be honored to welcome you back for another fantastic stay.If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to reach out to us. We look forward to serving you again in the future!Warm regards,

10/10 有夠讚

Erica

情侶出遊
喜歡:員工素質
Excellent!
於 2024 年 1 月住了 4 晚
Albert 於 2024年3月7日回覆
Dear Erica,We wanted to take a moment to express our sincere gratitude for your recent visit to our hotel and for your positive feedback. Your satisfaction is our top priority, and we are thrilled to hear that you enjoyed your experience with us.We strive to provide exceptional service, comfortable accommodations, and a memorable stay for all of our guests. It's incredibly rewarding to hear that we met your expectations in these areas.If you ever find yourself in the area again, we would be honored to welcome you back for another wonderful stay. In the meantime, if there is anything we can assist you with, please don't hesitate to reach out to us.Thank you once again for choosing us. We look forward to the opportunity to host you again in the future!Best regards,

10/10 有夠讚

Tamirah,Crofton

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This property was clean and quiet my 2 favorite things. Staff was friendly and just an all around good stay. Will book again!
於 2024 年 1 月住了 1 晚
Albert 於 2024年3月7日回覆
Dear Tamirah,We are absolutely thrilled to receive your positive feedback about your recent stay with us! Thank you so much for taking the time to share your experience.We're delighted to hear that you enjoyed your time at our property and that cleanliness and tranquillity were highlights for you. Providing a clean and peaceful environment for our guests is a top priority, and we're glad to know that we succeeded in delivering on that front.Additionally, we're pleased that you found our staff to be friendly and accommodating. We take great pride in providing excellent service to our guests, and it's rewarding to hear that our team made your stay memorable.It's wonderful to hear that you're considering booking with us again in the future! We would be honored to welcome you back and provide you with another fantastic stay.Best regards,