DO NOT STAY HERE.
Every single exterior door and interior hall door has a huge sign that reads: THIS DOOR IS LOCKED 24 HOURS, PLEASE USE GUEST ROOM KEY TO RE-ENTER.
Every single exterior door and interior hall door not only opened without a key, they never properly shut.
The front sliding doors have a 3 inch gap at the bottom because it is also broken. Thursday night, I arrived back from dinner very late and every first floor corridor window was open, the door to the pool was propped open and the pool gate was left unlocked.
The first room Samantha gave me was on 2nd floor with no elevators and I have health issues. So she gave me a second room on the first floor right next to the unlocked corridor doors. Room 175 came with glass pieces in the tub, broken tissue dispenser, no hangers and no shampoo. All of which I could deal with but the room door lock was so broken I could not use the deadbolt and the screws holding the metal plate to the door were coming out or missing altogether. I called down an a lovely and professional man named Paul came and after 30 minutes of trying to repair the door, called to get me a third room. Samantha tried to put me back on the 2nd floor and he told her no, she needs 1st floor. Room three was ok-Only issue was cold to tepid showers no matter what time of the day.
My biggest issue was Samantha. Her rudeness was incredible both at check in and check out.
Shout out to Paul who moved me to a safer room and Jose who helped me as I was leaving.