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羅馬西美居飯店的評分

4 out of 5
羅馬西美居飯店
Viale Eroi di Cefalonia 301, Rome, RM

評論

8.0

非常好

10 分，有夠讚；721 則評論中有 249 則" "
8 分，不錯哦；721 則評論中有 280 則" "
6 分，一般般；721 則評論中有 111 則" "
4 分，不太好；721 則評論中有 48 則" "
2 分，很糟糕；721 則評論中有 33 則" "

8.6/10

整潔度

8.2/10

員工素質

7.4/10

設施服務

8.0/10

住宿環境和硬體

7.4/10

環保程度

評論

8/10 不錯哦

Fang-Yu

喜歡：員工素質、住宿環境和硬體和客房舒適度
於 2019 年 7 月住了 1 晚

8/10 不錯哦

Emily，Taiwan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Bad location but good price.
I stayed there just because of the lower price. The location is not good. You can reach only by the 705 bus. Another advantage is their free shuttle to the airport.
於 2018 年 7 月住了 2 晚

10/10 有夠讚

Tak him jackson

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

6/10 一般般

CHENG LU

喜歡：整潔度、住宿環境和硬體和客房舒適度
不喜歡：員工素質
住的舒服，地點太偏，服務也不夠熱誠
地點太偏
於 2017 年 7 月住了 1 晚
General Manager 於 2017年8月7日回覆
Dear Guest thank you for your comment, about the distance of our Hotel from the city center, I hope you have appreciated our free shuttle service for and from the Metro Fermi from 8,00 a.m to 11.00 p.m.. Thanks again for your comment.

4/10 不太好

Jack

情侶出遊
不喜歡：設施服務和住宿環境和硬體
Nothing exceptional. No ac.
於 2024 年 4 月住了 1 晚
general manager 於 2024年4月15日回覆
Dear Guest I'm sorry for your dissatisfaction, I ensure you all our effort to improve for the future. Sorry again

6/10 一般般

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Servizio non da 4 stelle
Servizio non all'altezza di un 4 stelle. Rietrati alle ore 1.30 am trovato camera non rassettata con biancheria bagno non cambiata e letto non rifatto!
於 2023 年 12 月住了 3 晚
general manager 於 2024年2月12日回覆
Gentile ospite sono mortificato e Le porgo le nostre scuse per quanto accaduto, Le assicuro che controllerò personalmente e saranno presi adeguati provvedimenti, perchè simili distrazioni non sono consentite. Le porgo nuovamente le mie scuse.

10/10 有夠讚

Emanuele

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent stay
Ottimo soggiorno. Excellent stay.
於 2023 年 10 月住了 2 晚
general manager 於 2023年10月23日回覆
Dear Guest thank you very much for your excellent evaluaiton.

2/10 很糟糕

Murad

不喜歡：員工素質
Rude staff breakfast food didn’t arrive on time bus stop staff clueless about attraction in the area
於 2023 年 8 月住了 3 晚
general manager 於 2023年10月18日回覆
Dear Guest thank you very much for sharing with us your opinion that for us is very important, I'm sorry for all and I ensure you all my effort to improve our attention on the points reported. Sorry again and please accept my apologies.

8/10 不錯哦

PATRICK

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 3 晚
general manager 於 2023年10月4日回覆
Dear Guest thank you very much for your good evaluaiton. Your satisfaction is very important for us.

10/10 有夠讚

Stephen

於 2023 年 9 月住了 1 晚
general manager 於 2023年10月23日回覆
Dear Guest thank you very much for your evaluaiton, yoour satisfaction is very important for us. Thans

8/10 不錯哦

Marco

商務旅客
喜歡：員工素質
於 2023 年 9 月住了 2 晚
general manager 於 2023年9月29日回覆
Gentile ospite grazie di avere apprezzato la nostra struttura e ci auguriamo torni presto a trovarci.

8/10 不錯哦

vikram

喜歡：整潔度和員工素質
Overall was good but rooms are small and condition of hotel was old. Better to stay near city
general manager 於 2023年9月25日回覆
Dear Guest thank you for your comment and suggestions where I ensure our improvement. Thanks again

10/10 有夠讚

Riccardo

於 2023 年 9 月住了 1 晚
general manager 於 2023年9月25日回覆
Gentile ospite La ringrazio di avere apprezzato la nostra struttura e ci auguriamo di riaverla presto nuovamente nostro ospite. Grazie ancora

10/10 有夠讚

Ronald

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Personnel courtois et avenant Hôtel propre Bon restaurant Je recommande
於 2023 年 9 月住了 1 晚
general manager 於 2023年9月19日回覆
Chèr Client, merci beaucoup pour votre commentaire, que pour nous est très important, merci encore.

10/10 有夠讚

Vito

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
ottimo per famiglie
Il Mercure West è pulito, con camere confortevoli e abbondante colazione. ottimo per chi si reca in zona Eur
於 2023 年 8 月住了 1 晚
general manager 於 2023年9月4日回覆
Gentile ospite La ringraziamo per la sua ottima valutazione e per avere apprezzato la nostra ospitalità ed i nostri servizi. Torni a trovarci. Grazie

10/10 有夠讚

Omar

於 2023 年 8 月住了 1 晚
general manager 於 2023年8月11日回覆
Dear Guest Thank you very much for your special evaluaiton. Your satisfaction is very important for us. Thanks again

10/10 有夠讚

Tania

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Rooms were clean and relatively comfortable (pillows quite hard). Staff were helpful and polite. My only criticism would be the restaurants menu as it was quite limited
於 2023 年 7 月住了 3 晚
general manager 於 2023年7月20日回覆
Dear Guest thank you very much for your positive feedback and for you suggestion that are foor us vervy very important for improve. Thanks again

10/10 有夠讚

Marco

於 2023 年 6 月住了 1 晚
general manager 於 2023年7月17日回覆
Gentile ospite grazie per avere apprezzato la nostra struttura e ci auguriamo di riaverla presto nuovamente nostro ospite.

8/10 不錯哦

Ornella

喜歡：整潔度、員工素質和住宿環境和硬體
Hotel pulito, ben organizzato e vicino alle fermate degli autobus...
於 2023 年 6 月住了 1 晚
general manager 於 2023年6月20日回覆
Gentile ospite grazie per la sua ottima valutazione da parte nostra continueremo a migliorarci e crescere per accoglierla sempre al meglio.

10/10 有夠讚

Rajal

喜歡：整潔度、員工素質和住宿環境和硬體
Great shuttle service to airport. I was there only for one night. Liked it
於 2023 年 6 月住了 1 晚
general manager 於 2023年6月15日回覆
Dear Guest thank you very much for your comment, your satisfaction is important for us.

8/10 不錯哦

Inkyoung

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
방의 크기도 작지 않았고, 매일 청소를 깔끔하게 해줬어요. 타월과 비품, 물을 매일 교체해줘서 쾌적했어요. 조식은 괜찮은 편이었고 자리에서 오믈렛이나 카푸치노를 주문할 수 있어서 좋았지만 피곤해서 하루만 내려가 먹었어요. 하루 전에 예약해서 공항 무료 셔틀을 이용할 수 있었어요. 인터넷이 지하행사장에서는 잘 연결되지 않았지만, 방에서는 잘 연결되었어요. 위치가 시내와 멀어서 관광하기는 불편했으나 호텔내 행사에 참여하는 거라 어쩔 수 없었고 택시비는 예상보다 많이 나왔어요. 호텔에서 불러주는 택시가 앱을 이용하는 것보다 좋았어요. 인근 지하철역까지 이동해서 지하철로 로마시내로 이동하는 것이 가장 저렴하고 빠른 방법인 거 같아요.
於 2023 年 6 月住了 2 晚
general manager 於 2023年6月15日回覆
Dear Guest thank you very much for your comment, your effort will be to continue improve our attention and service for have a pleasure to have you again our guest. thanks again.

8/10 不錯哦

Vahid，Candiac

團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
It has very sociable staff, its clean, the breakfast was good too.
於 2023 年 5 月住了 3 晚
general manager 於 2023年6月6日回覆
Dear Guest thank you very much for your comment.

8/10 不錯哦

Ali

親子旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
good hotel overall.
於 2023 年 5 月住了 2 晚
general manager 於 2023年5月15日回覆
Dear Guest thank you very much for your evalution, we hope you come back soon at Hotel Mercure. Thanks

10/10 有夠讚

Joel

親子旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Room was spacious. Employees very nice and helpful
於 2023 年 5 月住了 1 晚
general manager 於 2023年5月15日回覆
Dear Guest thank you for your comment and for to have appreciated our hospitality

10/10 有夠讚

Saqib，Scarborough

於 2023 年 5 月住了 2 晚
general manager 於 2023年5月30日回覆
Dear Guest thank you very much for your special evaluation, I hope you come back soon at Mercure Roma west.

8/10 不錯哦

Eliza

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Clean and quiet, not accessible to transportation and too far from the city, and no restaurant close by.
於 2023 年 5 月住了 1 晚
general manager 於 2023年5月15日回覆
Dear Guest thank you very much for your comment and I hope you come back soon in our Hotel

8/10 不錯哦

Narjes

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Pulito, ottima colazione.
於 2023 年 4 月住了 1 晚
general manager 於 2023年5月4日回覆
Dear Guest thank you very much for your good evaluation and comment. We hope to have you again our guest.

8/10 不錯哦

Antonio

於 2023 年 4 月住了 1 晚
general manager 於 2023年4月26日回覆
Gentile ospite grazie per la sua ottima valutazione e ci auguriamo torni presto a trovarci. Grazie

8/10 不錯哦

Semih

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Erwartungen erfüllt. Ist etwas weit weg vom zentrum aber war ganz ok
於 2023 年 4 月住了 4 晚
general manager 於 2023年4月17日回覆
Dear Guest thank you very much for your evaluation.

10/10 有夠讚

Sheila Ann

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Rooms were spacious and restaurant was awesome
於 2023 年 3 月住了 3 晚
general manager 於 2023年4月5日回覆
Dear Guest thank you very much for your special evaluation. We hope you come back soon at Hotel Mercure. Thanks

10/10 有夠讚

Cheskel

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 4 月住了 1 晚
general manager 於 2023年4月5日回覆
Dear Guest is always a pleasure receive positive feedback. Your satisfaction is very important for us. Thanks again

10/10 有夠讚

Iam

於 2023 年 3 月住了 1 晚
general manager 於 2023年3月13日回覆
Dear Guest thank you very much for your good evaluation. Your satisfaction is very important for us.

10/10 有夠讚

Paolo

於 2022 年 12 月住了 1 晚
general manager 於 2022年12月22日回覆
Gentile ospite grazie della sua ottima valutazione e da parte nostra continueremo con impegno a migliorarci. Grazie ancora

8/10 不錯哦

Stefano

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 12 月住了 1 晚
general manager 於 2022年12月11日回覆
Gentile ospite La ringraziamo molto per la sua soddisfazione e ci auguriamo di riaverla presto nuovamente nostro ospite Grazie ancora

10/10 有夠讚

Anthony

於 2022 年 11 月住了 1 晚

8/10 不錯哦

Roberto

商務旅客
喜歡：整潔度、員工素質和客房舒適度
Ottimo soggiorno
Hotel di ottimo livello, personale estremamente cortese e disponibile. La struttura è un po' datata quindi si può incontrare qualche inconveniente, ma nel complesso il soggiorno è molto gradevole. Ottima la colazione a buffet, con ogni varietà di cibo a disposizione. Il parcheggio sotterraneo gratuito è un'altro servizio molto gradito
於 2022 年 11 月住了 2 晚
general manager 於 2022年11月23日回覆
Gentile ospite La ringrazio molto per i suoi apprezzamenti e Le assicuro ogni nostro impegno per migliorarci ed accoglierla sempre al meglio anche in futuro. Grazie

4/10 不太好

Nicholas

情侶出遊
喜歡：整潔度和員工素質
不喜歡：設施服務和住宿環境和硬體
If I had known that the hotel doubled as a Ukrainian refuge, then I probably would have booked somewhere else. I have nothing against Ukrainian people, but it was very clear that there were entire families living at this hotel for free, and there were kids rollerblading and scootering down the hallways and doing random school work in the middle of the lobby.. It just didn’t feel like a hotel and wasn’t at all what I expected.
general manager 於 2022年11月7日回覆
Dear Guest, I'm sorry for your dissatisfaction, but we are proud to have a little group of Ukraine guests where I ensure you that nobody has created any problems for other guests, because all are guests of the hotel and have respect. Sorry again if this situation has created some disappointed for your stay which instead is recognized positively by all.

10/10 有夠讚

Simone

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體

8/10 不錯哦

Arto

喜歡：整潔度、員工素質和客房舒適度
Kuuden päivän lomamatka Roomaan
Tulimme keskellä yötä hotellille, respa otti vain kopiot passeistamme ja käski mennä nukkumaan. Todella ystävällistä palvelua kaikkiaan. Huone hiljainen, siisti, Tapetit hieman repeilleet saumoista, pitäisi uusia. Saniteettitilat siistit, pyyhkeet, joita oli riittävästi vaihdettiin joka päivä. Aamupala tavanomainen, riittävä kuitenkin ja plussana halutunlaisen kahvin sai tilata tarjoilijalta. Käytimme nro 705 bussia + metroa keskustassa käymiseen, halpaa ja suht nopeata. Pysäkit hotellin vieressä.
於 2022 年 10 月住了 6 晚
general manager 於 2022年11月2日回覆
Dear Guest thank you very much for your evaluation and comments and thank you for your suggestions. I hope you come back again in Hotel Mercure. Thanks again

6/10 一般般

Jennifer

情侶出遊
不喜歡：員工素質、設施服務和住宿環境和硬體
I picked this property for the free shuttle and reviews weren’t terrible… the shuttle service is a disaster… the driver and us were on two different levels at the FCO for pick up. We did find each other after 15minutes but the drive was clearly pissed off. He was rude and short with us and drove like a maniac. I could understand if he needed to get back to pick up someone else or something but the guy just ended up talking to the people at guest services. I did tell the check in attendant and she told me it was ok, clearly it isn’t. Our room wasn’t ready which i find amusing since it is a big establishment and barely any guests. When we finally were allowed to go to our room it reeked of perfume. It smelled like the room was doused to cover up the other smells. The hallway to our room smelled like mildew and mood with a touch of cleaner on top. The bed wasn’t a true queen - it was 2 box springs put together and there was no fitted sheet just a sheet laying on mattresses. It isn’t close to anything. I would not recommend and will never stay there again.
於 2022 年 10 月住了 1 晚
general manager 於 2022年10月27日回覆
Dear Guest, we are very sorry for your disappoint, I ensure that our free shuttle service is much appreciated from all our guests and also our services and cleaning rooms, our standards are checked and approved from a lot of Inspection, anyway our effort is to take all comment of our guests and improve attention, standards and services, because our focus is satisfy all the necessity and expectations. Thanks again for sharing with us your opinion.

8/10 不錯哦

Jeffery

團體旅遊
喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質
VERY POOR / UNACCEPTABLE hotel shuttle service from airport. Waited 3 hours after a 12 hour flight. Eventually took a $45 taxi!! (vs. free hotel shuttle)
於 2022 年 10 月住了 1 晚
general manager 於 2022年10月24日回覆
Dear Guest, I'm sorry for your dissatisfaction, but we have a free Airport shuttle service scheduleted with a Timetable because we have also the shuttle service for and from the Subway station. Anyway we take your opinion and I ensure you all pur effort to improve this service. Thank you again for sharing with us your opinion.

10/10 有夠讚

biagio

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Consigliato
Soggiorno di solo un giorno con famiglia. Camera silenziosa, pulita ed attrezzata. Personale gentile. Colazione abbondante. Unica pecca la lontananza dal centro di Roma.
於 2022 年 10 月住了 1 晚
general manager 於 2022年10月11日回覆
Gentile ospite La ringrazio molto per la sua ottima valutazione. Torni a trovarci. Grazie

10/10 有夠讚

alberto

於 2022 年 9 月住了 1 晚
general manager 於 2022年10月11日回覆
Gentile ospite grazie per la sua ottima valutazione.

10/10 有夠讚

Vincenzo

Ottimo
於 2022 年 9 月住了 2 晚
general manager 於 2022年10月11日回覆
Gentile ospite la sua soddisfazione è la migliore ricompensa per tutto il nostro staff. Grazie e torni a trovarci

8/10 不錯哦

salvatore

於 2022 年 9 月住了 1 晚
general manager 於 2022年10月11日回覆
Gentile ospite grazie per la sua valutazione e ci auguriamo di riaverla nostro ospite.

4/10 不太好

Mohammed

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Tired looking hotel with not friendly staff
於 2022 年 9 月住了 1 晚
general manager 於 2022年10月18日回覆
Dear Guest thank you very much for your evaluation and comment. Your satisfaction is very important for our staff. I hope you come back again at our Mercure Roma west.

6/10 一般般

KHALIL

家庭旅遊
喜歡：整潔度和住宿環境和硬體
The hotel is in the middle of no where. No food or markets around when we arrived at 11pm. Promised free shuttle from airport was not provided. Had to pay for taxi 40 euros. But provided breakfast for free to compensate.
於 2022 年 9 月住了 1 晚
general manager 於 2022年9月14日回覆
Dear Guest thank you very much for your comment, but our free shuttle service is available previous reservation until 10.30 p.m. Anyway thank you for your suggestion that is for us very important. Sorry again

4/10 不太好

Elaine

喜歡：整潔度
不喜歡：住宿環境和硬體
Lovely room shame about the rest
We booked this for one night as a relaxing treat to use the pool and spa after a week away, found out 2 days before that the spa and pool was closed, no appologies given or anything. On the morning of our stay there was some sort of filming going on which meant we had to use the stairs instead of lifts! Again no apology. Pleasant room, shame the air con didnt go below 27 all night and day! Breakfast was a definite plus, good choice of hot and cold. Overall i wouldn’t recommend staying to anyone i know
於 2022 年 9 月住了 1 晚
general manager 於 2022年9月14日回覆
Dear Guest, thank you very much for to leave us your opinion and I'm sorry for you dissatisfaction and for this plaese accept our apologies. However is important for us give you some answer about the points marked in your comment. The SPA is closed but the information is reported on all our web site. We have three Lifts but only one was occuped for the film. I'm sorry again if this inconveniences don't have satisfyed yur expectation, we hope to have another opportunity in the future. Thanks again

10/10 有夠讚

Pasquale

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Ottima struttura , camere confortevoli , posto auto ottimo..
於 2022 年 8 月住了 1 晚
general manager 於 2022年8月28日回覆
Gentile ospite grazie per il suo ottimo commento e valutazione da parte nostra continueremo a migliorarci per accoglierla al meglio anche in futuro ! !

2/10 很糟糕

Mishal

於 2022 年 8 月住了 9 晚
general manager 於 2022年8月23日回覆
Dear Guest, I'm sorry for your dissatisfaction and for this please accept my apologies. Is very important for us to know the points of dissatisfaction for improve our attention. Sorry again