Our room has terrible Wifi signal 80% of the time.
When I inform the front desk, he (Older gentleman) just said “no one ever complain before” and treat me as a trouble maker. I only use iPad.
Because I check out the hotel at 6am in the morning, When I asked for early payment of hotel bills the day before check out, the same older employee tell me “it’s not possible to do so”. I thought he did not understand me.
When I tell him again, He said in a very inpatient and loud tone: “I just told you it it not possible”. (I was always with a smile and asking politely)
His loud tone and hand gesture were unprofessional . (I cannot believe how he treated hotel guest with such unprofessional attitude). He should just explain to me like all other normal hotel employees instead rudely almost yell at me.
My experience with this older gentleman at front desk regarding weak unstable WiFi and prepayment has been terrible. I will never return to this hotel. He should learn from other younger staffs in hotel.
kuang hong
於 2019 年 3 月住了 4 晚
8/10
Centrally located. Walking distance to the Metro
Abe
於 2025 年 6 月住了 3 晚
10/10
Hotel Raffaello is a nice little hotel that is near a grocery store, shopping, dining and other historic landmarks. The rooftop view and balcony from my room were also quite memorable. I appreciate the location being in so near many things but it not feeling too busy and it was quiet at night for a restful sleep.
Yosagandhi
於 2025 年 6 月住了 2 晚
10/10
Great location for walking to all of Rome’s most famous attractions
Kyle
於 2025 年 6 月住了 4 晚
10/10
Alessandro was the best of the best. Made the stay a real good one with his service and cordiality.
Addiel
於 2025 年 6 月住了 2 晚
10/10
Todo bien, gracias
ANA MARCELA
於 2025 年 6 月住了 4 晚
10/10
Very clean and quiet. Staff were very kind.
Tracie
於 2025 年 6 月住了 2 晚
10/10
Mona
於 2025 年 6 月住了 2 晚
10/10
Very clean quiet in the centre
Nadia
於 2025 年 6 月住了 2 晚
10/10
Friendly front desk
Yan
於 2025 年 6 月住了 4 晚
10/10
Joe
於 2025 年 6 月住了 4 晚
10/10
I like the location of the hotel
Very clean
Nice helpful staff
Informative
violet
於 2025 年 6 月住了 2 晚
8/10
Great location. Comfy bed and clean bathroom
Andrew
於 2025 年 6 月住了 3 晚
8/10
It is convenient to Train Station Roma Termini. Rooms clean. Not clearly disclosed while booking the reservation the high City tax for this grade of hotel- it is per person per room depending on hotel rating- and for this it is around USD $11/person/per room/per day.
Srinivas
於 2025 年 5 月住了 3 晚
10/10
Roxanne
於 2025 年 5 月住了 1 晚
8/10
Sheryl
於 2025 年 5 月住了 2 晚
8/10
Kim
於 2025 年 5 月住了 2 晚
10/10
Very nice staff, centrally located. Comfortable beds, clean room.
Kristin
於 2025 年 5 月住了 2 晚
10/10
Helpful staff and great location near the train station and all the sights. Located in a quieter area in Rome with cute stores and delicious restaurants that are not tourist traps.
Julie
於 2025 年 5 月住了 2 晚
6/10
Jim
於 2025 年 5 月住了 6 晚
10/10
The staff is helpful and friendly. The location is convenient for sightseeing. The pavements and roads can be hard on feet (because they are uneven). Traffic is also bad. Taxi travel takes longer than expected due to traffic. The problem is Rome not the hotel.