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"Great place to rest when not exploring Yellowstone. Views of the lake are beautiful. Staff at the lodge was not the most friendly we encountered on this long trip. BUT, staff at the Lake House restaurant on site was AMAZING. The tacos, chips and margaritas were so good and perfect casual atmosphere for my family after a long day in the car. The restaurant staff was so friendly and it made our stop in Grant Village awesome! The room itself was clean, lodge felt very safe, beds were comfy, would definitely stay again. "

"The Otter was a great stay for our 6 night stay in the town of Banff. Nestled at the end of the Main Street away from the crowds, it was a perfect and QUIET area to stay. We used the hot tub outside almost every night after long days of hiking and the restaurant within the hotel is fairly new, but one of the BEST we tried in Banff (ate out pretty much every evening). I would recommend. Perks: free bus passes and bear spray (free if you don’t use it!) so that was a nice plus. Loved it"

"Staff was very welcoming. Hotel and our room was clean. Has an issue with the TV and they fixed it quickly. Dinner & drinks with live music in the restaurant was awesome. Walked to Gonzaga each morning … only 10mins to get there. Will definitely stay here again. "

"A/C works only as a heater, and it was hot in a room. Everything else was great."

"Kids loved the pool being in/outdoor. Breakfast was none of the best & had plenty of options especially for the price. "

"Мне осени понравился номер особенно что он состоит из 2х этажей,н на 2м этаже большая кровать с чистыми постельным бельем, на основном этаже просторная комната с видом на горы. Чистая вынная комната, да и сам готель смотрится новым и сделан под стиль горного домика. "

"Nice place"

"The stay was overall great and comfortable. "

"Great"