I tried calling the hotel to see if we could check in at 1pm. I called a toll free number and was told I needed to call another number. From that number, I still was not able to talk to the hotel so I took a chance and went anyway. Once there, there was no one at the desk, but a group of people were eating in the lobby. I thought they were guests, but it was the front desk person. She finally came over, she was not wearing anything that identified she worked there and her dress was less than professioal. Once she went behind the counter, she was helpful, but first impression was lacking.