「We reserved two rooms about one month prior to our trip. Upon arriving at 10:30 pm we were notified that there was a software update in their system, and they could not tell us if we had a room or not. After Front Desk attendant checked a few rooms, we were told no room was available. Reflects poor management, poor IT support. If you’re running a national Brand hotel chain, I would expect more proactive management practices.」
「We reserved two rooms about one month prior to our trip. Upon arriving at 10:30 pm we were notified that there was a software update in their system, and they could not tell us if we had a room or not. After Front Desk attendant checked a few rooms, we were told no room was available. Reflects poor management, poor IT support. If you’re running a national Brand hotel chain, I would expect more proactive management practices.」
Joseph