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The Promissory Hotel

2.0 star property

Choose dates to view prices

Located close to Center in the Square and Berglund Center, The Promissory Hotel provides concerts and live shows, a coffee shop/cafe, and a bar. The on-site Spanish cuisine restaurant, ¡Suerte!, offers lunch and dinner. In addition to a 24-hour gym, guests can connect to free in-room WiFi, with speed of 50+ Mbps.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
  • Parking available
  • Bar
The current price is NT$4,816
NT$5,456 total
includes taxes & fees
May 24 - May 25

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About this property

The Promissory Hotel

  • Hotel near Center in the Square
  • Located close to Berglund Center and Carilion Roanoke Memorial Hospital, The Promissory Hotel provides concerts and live shows, a coffee shop/cafe, and a bar. The on-site Spanish cuisine restaurant, ¡Suerte!, offers lunch and dinner. In addition to a 24-hour gym, guests can connect to free in-room WiFi, with speed of 50+ Mbps.
  • You'll also find perks like:
    • Self parking (surcharge), luggage storage, and smoke-free premises
    • A 24-hour front desk and an elevator
  • Room features
  • All guestrooms at The Promissory Hotel offer comforts such as laptop-compatible safes and air conditioning, in addition to amenities like free WiFi and bathrobes.
  • More amenities include:
    • Bathrooms with hair dryers and shampoo
    • Mini fridges, daily housekeeping, and electrical adapters/chargers

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Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Covered self parking fee: USD 10.00 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed

Frequently asked questions

Is The Promissory Hotel pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at The Promissory Hotel?

As of 2026/5/20, prices found for a 1-night stay for 2 adults at The Promissory Hotel on 2026/5/24 start from NT$4,816, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is available for USD 10.00 per night.

What time is check-in at The Promissory Hotel?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at The Promissory Hotel?

Check-out is at 11:00 AM.

Where is The Promissory Hotel located?

Located in Downtown Roanoke, this hotel is within 1 mi (2 km) of Center in the Square and Berglund Center. Carilion Roanoke Memorial Hospital and Mill Mountain Star are also within 3 mi (5 km). Roanoke Station is only a 3-minute walk.

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Reviews

Reviews

9.4

Exceptional

10

Cleanliness

9.0

Amenities

10

Staff & service

9.8

Property conditions & facilities
Rating 10 - Excellent. 57 out of 75 reviews
Rating 8 - Good. 14 out of 75 reviews
Rating 6 - Okay. 3 out of 75 reviews
Rating 4 - Poor. 1 out of 75 reviews
Rating 2 - Terrible. 0 out of 75 reviews

Reviews

Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and friendly, directing me to great restaurants and helpful tips about getting around town. The room looked and felt as if I was the first person to have stayed in the room.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good place to stay. The staff is friendly and they seem to sincerely ask for suggestions from their guests. I would definitely stay there again.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new hotel. Excellent location, spacious rooms and extremely clean.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within walking distance of restaurants, shops and museums and this newly opened establishment in an old bank is thoughtfully laid out and decorated.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful new hotel. Great location central to all things downtown. Our concierge at check in was amazing and the champagne was perfect. We were upgraded to a suite for our stay and it was a beautiful room, lots of room to move around and the bar area really worked for us.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
The staff were great and the room was beautiful and spacious!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clove this repurposed building. It’s spacious and a bit spartan. Thankful for the upgrade to a two bedroom suite. Great staff with excellent communications. I would definitely stay here again!
Stayed 1 night in Apr 2026
Verified

8/10 Good

Tabatha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great sized suite! Only down wide was there was still construction going on so we could hear that and there were some unfinished areas on our floor.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, amenities
Great location. Clean rooms. Friendly staff
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing place to stay! This was my sister and I’s last stop after doing a cross country road trip and it couldn’t have been a better place to end this leg of our trip. We had to book a room here last minute due to some really bad weather and Gloria was so incredibly helpful and kind. She even upgraded us to a two bedroom room! The beds were extremely comfortable and the rooms were some of the cleanest I’ve ever seen in a hotel. If I ever end up in Roanoke again I will absolutely stay here again!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities
The staff were extremely accommodating. Cleanest room I’ve had in awhile.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Judd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a very new hotel and they are still sorting out a few details like signs (we found the entrance after a brief adventure). Room is huge with nice robes, towels and toiletries. Shower was great. Design is classy if a bit bland. Staff was very friendly and helpful. I did miss my in room coffee, although they had good coffee available in the lobby.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Donna

Liked: Cleanliness, amenities, property conditions & facilities
The staff went above and beyond to make us comfortable; the room was immaculate and the bed very comfortable. We will definitely stay there whenever we are in Roanoke. The only reason I gave it 4 instead of 5 stars is that the hotel has a small loading area and it would have been great to have had valet parking as the hotel makes use of a parking garage separate from the hotel.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service
From the moment I walked in the door, the staff was extremely friendly and accommodating. My room was upgraded from a loft to a king suite, and it reminded me of a small condo. The room was very comfortable, the kitchenette clean with plenty of mugs, cups, a refrigerator, and a kettle to boil water. The bathroom was clean with plenty of hot water and the shower very luxurious. The bed was comfortable and I enjoyed the robe hanging in the bedroom area. Everything about this suite was "new" and "fresh". As I was leaving the next morning, the lady at the front desk was again very kind and polite. She warned me to be careful walking out, as the floor had just been mopped and was slippery. Also, upon checking in on Thursday evening, the lady at the desk gave me a mini-tour of the building, and the spaces that were being renovated. It was interesting to see the concept and how much had already been done. I hope to return and see the finished product later this year.
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Jonathan

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We visited shortly after the "Grand Opening," but the property felt incomplete. Our room had unpainted drywall on the ceiling and unfinished wood trim. Functional details were also missing: there were no outlets near the desk for a laptop or the provided lamp, no in-room coffee machine, and no wine opener available at the room bar or front desk. The check-in process was frustrating. Despite a 9:00 PM door-lock policy, no one was watching for our arrival as promised. We had to call the front desk while parked out front, which led to a confusing encounter with a local police officer regarding our car. Be aware that you must self-park in a downtown garage, and there is no luggage assistance. Furthermore, the staff mistakenly told me my card was declined for the deposit, only to realize they were trying to run an internal Expedia virtual card instead of mine. On the positive side, the location is perfect for walking to everything downtown. Once you look past the construction issues, the design and finishes are high-quality. The property has immense potential, but the management needs to iron out these significant operational and finishing hurdles.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars very cool part of town. Staff was very friendly. I told friends and family to stay there if they are in the area!
Stayed 1 night in May 2026
Verified

8/10 Good

Savi

Liked: Cleanliness, staff & service, property conditions & facilities
This is a brand new hotel and they are still completing the restaurant. Our room was very comfortable with very high ceilings and celestory windows. The hotel is conveniently located and within walking distance to restaurants and other attractions.
Stayed 1 night in May 2026
Verified

10/10 Excellent

David A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay I would be back
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

jian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, staff is helpful
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Carole

Liked: Cleanliness, amenities, property conditions & facilities
The staff was wonderful!
Stayed 1 night in Feb 2026
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great, rooms were very good with high ceilings, fridge, plenty of space, but no microwave. Parking was a small hassle, but a short walk does someone good. Location was fantastic. The only big problem was, hotel not yet finished. No lobby, no restaurant, no place to enjoy friends. Probably 6 months away from be completed and have a five star rating.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. They are working on signage. Enter on Campbell ave. Parking garage is walkable. Great price! Highly recommend.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beautiful and very clean. The staff was very helpful. She even went outside to point to the parking garage since which was close. They had good coffee and local fresh pastries in the lobby. They also blessed us with a room upgrade. I would definitely stay there again. There were lots of good restaurants within walking distance.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Ashish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
yes i did nto use the Gym but well eqquiped. The hotel is right in the heart of the commercial area, the campbell street.There are plenty of food joints . thai , indian, Cuban, Southern food as well as regular American Diners. walking distance from the Museum as well as the hotel and convention center. 10 min by car from the Roanoke Star and 28 min from the famous McAfee Knob Trail head. A good quality Hotel to stay in
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Lynden

Liked: Cleanliness, amenities, property conditions & facilities
I stayed at The Promissory Hotel while visiting Roanoke for work. I thoroughly enjoyed my stay. The staff called me ahead of time to let me know which door to enter and where to park. Once getting there, they helped me with my bags to the room. The room was spotless and had a very unique vibe, unlike that of chain hotels. I also mentioned I would be staying in Roanoke more often so they offered to set me up with a frequent visitor rate. 10/10 recommend, I will be staying again!
Stayed 2 nights in Feb 2026