Hello Ruth,We are thrilled to hear you had a fantastic experience at our hotel! Please do not hesitate to reach out if there is anything we can assist you with in the future.

Hello Santana, We apologize for any inconvenience caused by the identification policy. Our team strives to ensure the safety and security of all our guests. For future stays, please reach out to our management for any special requests regarding addresses. Thank you for sharing your feedback with us.

Hello Elizabeth,We are stoked to hear that you enjoyed your stay with us, and that you found our rooms clean and lovely. Our team works hard to provide a warm and welcoming atmosphere for our guests. If you have any suggestions for us to further enhance your experience, please feel free to share them with us.

Hello Monique,We are glad to hear that you enjoyed your stay and found the room to have a modern touch. We are also pleased to know you appreciated our convenient location near major stores and restaurants. Our team is delighted that you found our clean pool to be the icing on the cake during your stay. Your feedback on the heater-A/C unit sounds is valuable, and we will make sure to pass it along for future improvements.

Hello Ashley,We appreciate your kind words about our staff. Your satisfaction is our priority, and we are delighted to hear that you had a positive experience during your stay with us. Thank you for taking the time to share your feedback.

Hello Cole, We're sorry to hear that your recent stay fell short of your expectations. We appreciate your feedback on the room layout and facilities, as it helps us improve our services. Please feel free to reach out to our management team directly to discuss your experience in more detail. We value your input as we strive to enhance our guests' experience.

Hello Maria, We appreciate your feedback and apologize for any inconvenience you experienced. We encourage guests to report any issues during their stay to our management team for immediate resolution. Our priority is to ensure all guests have a comfortable stay with us.

Hello Brian, Thank you for sharing your feedback with us regarding your recent stay. We apologize for the inconvenience you experienced with the TV and phone. Our team will promptly address these concerns to ensure a smoother experience for our future guests. We appreciate your understanding and hope to have the opportunity to welcome you back.

Dear Guest,Thank you for choosing our hotel during your recent stay. We're glad to hear you found the bed comfortable. We apologize for any inconvenience caused by the missing TV remote, but we're unable to control the previous guest's actions. Regarding breakfast, our pricing reflects the quality and variety of the offerings provided. We appreciate your feedback and will take it into consideration for future improvements.

Hello Fred,Thank you for sharing your feedback with us. We greatly appreciate your kind words about the friendly and courteous service you received during your stay. We always strive to provide exceptional hospitality to all our guests. We hope to welcome you back again in the future for another wonderful experience.

Hello Adam,Thank you for choosing our hotel for your stay! We hope you had a wonderful experience and enjoyed your time with us. If you have any further feedback or need any assistance, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.

Hello gary,Thank you for choosing our hotel for your stay. We are thrilled to hear that you had a wonderful experience with us. If you have any further comments or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future.

Hello Daija,Thank you for choosing our hotel for your recent stay! We're thrilled to hear that you had a positive experience during your time with us. If you have any suggestions or additional feedback, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for another enjoyable stay!

Hello Giselle, Thank you for sharing your feedback with us. We're glad you appreciated our nice decor and found our staff to be awesome. We apologize for any inconvenience caused by the maintenance issues and will address them accordingly. Your comments regarding the bed and pillows have been noted. We're pleased to hear that our soundproofing measures were effective in mitigating the noise from the NCAA championship. We appreciate your valuable input and hope to welcome you back for an improved experience in the future.

Hello Diane,Thank you for taking the time to leave a review. We apologize if your experience did not meet your expectations. We are always striving to improve and appreciate your feedback. If you have any specific concerns, please reach out to our management team and we'd be glad to listen and irmprove further.

Hello Baccstreet,Thank you for staying with us. We apologize if there were any issues during your stay. We would appreciate it if you could kindly reach out to our hotel directly to share any feedback you may have, so that we can address the issues accordingly. We hope to have the opportunity to welcome you back in the future for a more enjoyable experience.

Hello Kurt,Thank you for taking the time to share your feedback. We appreciate hearing about your experience and apologize for any inconveniences caused. We always strive to improve our services and appreciate your input. Please feel free to contact our management team directly to discuss your concerns further.

Hello MARCELO,Thank you for taking the time to share your feedback about the ease of check-in. We always strive to ensure a smooth and efficient check-in process for our valued guests. We appreciate your kind words and look forward to welcoming you back in the future.

Hello Brad,Thank you for taking the time to share your feedback with us. We appreciate your positive comments about the property. We apologize for any inconvenience caused by the limited number of towels in your room and at the pool. Your comments will be shared with our team for improvement. Regarding the absence of a safe in the room and hotel/local information, we regret any inconvenience this may have caused. We appreciate your input and will review it to enhance our guest experience.

Hello Vansh N,We apologize for any inconvenience caused. We will make sure to update our website regarding the airport shuttle service. Thank you for bringing this to our attention. We hope you guve us a chance again.

Hello Ethan,Thank you for your kind feedback! We're delighted to hear that you had a positive experience with our customer service team and that check-in was swift and hassle-free. We hope to welcome you back soon!

Hello Rosemary,Thank you for bringing this to our attention. We apologize for any inconvenience and will address the issue with our staff immediately.

Hello Latanya,Thank you for the exceptional rating! We are thrilled to hear that you had such a wonderful experience at our hotel. We look forward to welcoming you back again soon!

Dear Guest,We apologize for the inconvenience you experienced during your stay with us. We regret to hear about the issue with your room allocation and the lack of amenities. Our team strives to provide excellent service, and we apologize for falling short on this occasion. We appreciate your feedback and will ensure it is shared with the relevant departments for improvement. We hope you will reconsider staying with us in the future and give us another opportunity to provide you with a better experience.

Hello Rick ,Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

Hello Erin ,Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guest’s experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.

Hello Christopher,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

Hello Edward,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

Hello Nikki ,Hello Nikki, Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

Hello Timothy,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our staff and also our area. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

Hello Nicole, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

Hello William,We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay.

Hello Mark, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

Dear Guest,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

Hello Bob, We can't thank you enough for sharing your feedback with regards to our breakfast. We hope you will return so that we can provide you an even superior experience.

Hello Valerie, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

Hello Nancy,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our pool. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

Hello Valerie,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our property. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

Hello Ginger,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

Hello ERIC,Thank you for sharing your experience. We truly appreciate the insight regarding our area as well as our room. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

Hello Miriam,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

Hi Miriam,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

Hello edmund,I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.

Hello Rebecca,We appreciate the time you have taken to bring to our attention your feedback with regards to our parking and your insights regarding our property. I hope that we will impress you with exemplary service during future visits.

Hello Joel, Hello Joel, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

Hi Beverly,We are deeply disappointed to hear about the experience you had during your recent stay at our hotel. It is unacceptable for any of our guests to be given rooms that are already occupied, and we understand how this could have been a very dangerous and uncomfortable situation for you. We take full responsibility for the error and we assure you that we will be investigating this matter thoroughly to prevent such incidents from happening again in the future. We appreciate your patience and understanding during this time, and we hope that you will give us another chance to make it up to you and provide you with a much better and safer experience on your next stay.

Hi Alton,We appreciate your rating and feedback. We are delighted you had a pleasant stay with us. We recommend contacting Expedia's customer service team to address your concerns and obtain a prompt resolution. Nevertheless, we value your business and hope to see you again on one of your future trips to the area.

Hello Kevin,Thank you for sharing this rating, and we welcome you to visit us again anytime.

Good Evening Richard, Thank you so much for your feedback. We are delighted to hear you enjoyed your recent stay with us. We hope to have the opportunity to welcome you back again in the near future.Yours in Hospitality,Holiday Inn/Candlewood Suites Roanoke Guest Relations

Hi guest,Please accept our sincerest apologies for the unpleasant conditions that you encountered in your room, including the toe nails in the bed, pizza crumbs, dirty rags, and the burning smell coming from the shower. We have investigated the matter with our housekeeping and maintenance teams to ensure that such issues are not repeated in the future. We take all feedback seriously, and we are committed to providing a comfortable and clean environment for all of our guests. We hope that you can give us another chance to redeem and prove ourselves and the standards that we are known for.