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歌劇院飯店的評分

4 out of 5
歌劇院飯店
33 Raina Blvd, Riga

評論

8.0

非常好

10 分，有夠讚；1000 則評論中有 306 則" "
8 分，不錯哦；1000 則評論中有 473 則" "
6 分，一般般；1000 則評論中有 158 則" "
4 分，不太好；1000 則評論中有 45 則" "
2 分，很糟糕；1000 則評論中有 18 則" "

8.6/10

整潔度

8.4/10

員工素質

7.6/10

設施服務

8.0/10

住宿環境和硬體

評論

10/10 有夠讚

TING HONG TOMY

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice expericnce
The hotel was nice, staff are kind, helpful and beautiful. ;)
於 2019 年 12 月住了 1 晚
Opera Hotel&SPA team 於 2019年12月27日回覆
Dear TING HONG TOMY. We are thrilled with the generosity of your feedback on your stay experience. On behalf of the entire team, thank you for your kindness and all of us already look forward to having you back amongst us soon! Kind Regards, Opera Hotel & SPA team

2/10 很糟糕

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
炎熱的夏天不宜入住，房間只有一個小窗，沒空調，只提供微弱的風扇，空氣不流通。被安排的房間與其他房間分開，好像潛建在梯間。房間內的擺設與提供的相片嚴重不符，空間變小，用具陳舊，沒法擺放大型行李，大失所望。
於 2018 年 7 月住了 2 晚

10/10 有夠讚

Ryan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good Rooms, Well-prepared Breakfast
Nice staff, good location (5 min walk from the main coach station), rooms are clean, bathroom is big. Breakfast are very nice! Spa has to be improved. The steambath is too weak.
於 2018 年 3 月住了 1 晚

10/10 有夠讚

Jiun jye

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 12 月住了 2 晚

2/10 很糟糕

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
令人反感
洗手間有臭味傳出。零度天氣都要打開窗吹。連最基本熱水煲都不提供，想借熱水煲要另外收費，令人反感。
於 2017 年 12 月住了 2 晚

6/10 一般般

Kit

喜歡：整潔度和員工素質
不喜歡：客房舒適度
Don't choose the rooftop room
It is not too far from the shopping and sight seeing area. If you have big suitcase, it is a bit far from the coach bus station and the road to the hotel is not very smooth. The reception is good and helpful. We are arranged to the highest floor and the corner room of it. The door is irregular and so dose the room. Maybe I am not use to sleep at the rooftop level, I don't really like it especially the view from my room. And the ventilation is not ok also. Don't mention there was a dinning car from the other room in front of our door for a whole night.
於 2017 年 10 月住了 2 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質和住宿環境和硬體
Good location and the breakfast is good. However, no air conditioner and a bit hot during our stayed
於 2017 年 7 月住了 3 晚

8/10 不錯哦

Lone traveller

喜歡：員工素質、住宿環境和硬體和客房舒適度
不喜歡：整潔度
Good location,needa improve ventilation & cleanin
Close to the coach station and walkable to tourist spots, restaurants Staff are super nice Bathroom is big Please improve the ventilation of the room without air-con (mine is at 3F) Cleaning problem: I step on a finger nail and hairs on bed also water basin Breakfast is fair
於 2017 年 6 月住了 2 晚

10/10 有夠讚

Yuan Yuan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
干净，交通便利
房间非常干净，距离火车站和汽车站都很近，去哪里都方便，对面就是24小时超市，购物中心，旁边就是麦当劳，给我安排其实是六层顶层房间，下午西晒有点热但是阁楼的布局对我来说很新奇。服务员都很友善，自助餐厅有点旧，SPA尝试了，设施不错，但手法一般吧。如果房间内提供热水壶就更好了。
於 2017 年 6 月住了 2 晚

8/10 不錯哦

JHIH YU

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

6/10 一般般

真實旅客

Very noisy at night as our room facing the main road, buses and motorcycles keep passing by

10/10 有夠讚

BL

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

10/10 有夠讚

真實旅客

於 2020 年 4 月住了 3 晚
T 於 2020年4月8日回覆
Dear Guest, Thank you for your opinion and review! BR Opera Hotel & Spa team

10/10 有夠讚

真實旅客

於 2020 年 3 月住了 4 晚
T 於 2020年4月8日回覆
Dear Guest, Thank you for your opinion and review! BR Opera Hotel & Spa team

8/10 不錯哦

Daniel

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 3 月住了 1 晚
Guest Relations Manager 於 2020年3月11日回覆
Dear Daniel, Greetings from Opera Hotel & SPA. It was a real pleasure for all of us in the hotel to welcome you as our guest and look after you during the course of the stay. Thank you also for taking the time to evaluate your stay. Looking forward to having you back among us soon! Kind regards, Guest Relations Manager Alisa Alsevska

10/10 有夠讚

Dmitry，Chicago, USA

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
Friendly stuff, good location, good service, rich breakfast
於 2020 年 2 月住了 8 晚
Guest Relations Manager 於 2020年3月11日回覆
Dear Dmitry Thank you for your time to share your impressions on the product and services offered at Opera Hotel and SPA, and highlighting our staff, rich breakfast, and good location Kind Regards, Guest Relations Manager Alisa Alsevska

8/10 不錯哦

Andre

喜歡：整潔度和員工素質
Das Hotel liegt zentral und ist somit ein optimaler Ausgangspunkt für alle Aktivitäten in Riga. Der erste Eindruck war auch positiv, bis wir an der Rezeption in Empfang genommen wurden. Es war außer uns kein weiterer Gast. Die Empfangsdame redete Ihren Text in Englisch in einer Geschwindigkeit runter, dass man das Gefühl hatte sie wird gerade von uns gestört. Ist halt so, kann der Dame nicht helfen. Was mich verwundert und für ein 4**** Hotel anpassend ist, war die Blockung meiner Kreditkarte mit 100€. Auf die Frage „Wieso“ wurde mir erklärt, dass es eine Vorsichtsmaßnahme ist, falls man was aus der Zimmerbar entnimmt, oder andere Leistungen usw...... Klar kann das passieren, aber dann zahlt man bei Abreise. Unser Zimmer war in der 5.Etage. Bad war Ok. Das Bett war schrecklich, da die Matratzen völlig durchgelegen waren. Ein Highlight war die Belüftung des Zimmers. Das ging nämlich nicht, denn das Fenster war ein Dachfenster in 3 Meter Höhe. Kein rankommen. Nach 3 Nächten eine schöne Luft im Zimmer. Wer mit 3*** zufrieden ist, auch wenn 4 dranstehen, kann hier günstig absteigen. Wir werden hier nicht nochmal wohnen.
於 2020 年 3 月住了 3 晚
Guest Relations Manager 於 2020年3月11日回覆
Dear Andre, Greetings from Opera Hotel & SPA and thank you for having been our guest on your recent journey to our city. Thank you as well for your time to share invaluable feedback from your stay. Please also accept our sincere apologies for the various inconsistencies experienced in the services on offer to all our esteemed guests. We regret not having been able to look after you adequately and in the manner that we constantly endeavor to. Do rest assured that as your well-being among us is extremely critical to us, I have taken the immediate liberty to discuss your comments in detail with my management such that we can all work towards ironing out all possible current creases in our service delivery. All this as we are committed to looking after the needs of our guests to the best of our abilities such that we can ensure that they leave our hotel as positive ambassadors of the product and services on offer. The team at the hotel also joins me in looking forward to the next opportunity of having you as our guest such that we can look after you more efficiently. Please do accept our apologies again for your recent experience. Kind regards Guest Relations Manager Alisa Alsevska

10/10 有夠讚

Jukka

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Mahtava sijainti
Hinta-laatu kohdillaan tässä hotellissa. Erinomainen sijainti, hyvä aamiainen ja kylpylä. Juna-, ratikka- ja bussi pysäkit todella lähellä.
於 2020 年 2 月住了 2 晚
Guest Relations Manager 於 2020年3月11日回覆
DearJukka. Thank you for your time to share your impressions on the product and services offered at Opera Hotel and SPA, and highlighting our breakfast,SPA and good location. We look forward to welcoming you back among us on your next trip this way as it remains a pleasure to have you as our guest. Kind regards, Guest Relations Manager Alisa Alsevska

8/10 不錯哦

Poul Mejer

於 2020 年 3 月住了 2 晚

8/10 不錯哦

真實旅客

情侶出遊
喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
Henkilökunta ja palvelu olivat hyvää tasoa, mutta yleisilme hotellissa kulunu ja vanha. SPA osasto oli tosi iso pettymys likainen, ahdas, kulunu ja saunan lauteet todella huonossa kunnossa!!! Huoneen lattia kulunu ja näkymähuoneesta (superiorhuone) toisen talon seinä heti ikkunasta katsottuna.
於 2020 年 2 月住了 1 晚
Inese Tiltiņa 於 2020年2月27日回覆
Dear Guest, It is nice to hear that you enjoyed the service at our hotel. Thank you also for sharing your thoughts about our improvement! We kindly noted. Hope to see you next time! Kind Regards, Jelena Jurkinska Front Office Supervisor

8/10 不錯哦

Anders

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 2 月住了 2 晚
Opera Hotel&SPA team 於 2020年2月28日回覆
Dear Anders, Thank you for your time to share your impressions about our hotel. It was a real pleasure for all of us to welcome you as our guest. Looking forward to welcome you back! Kind Regards, Opera Hotel & SPA team

6/10 一般般

Melvin

喜歡：員工素質
於 2020 年 2 月住了 4 晚
Opera Hotel&SPA team 於 2020年2月24日回覆
Dear Melvin, Greetings from Opera Hotel & SPA! Our Team appreciates any feedback regarding the quality of our services, and we are extremely grateful that you have taken your time to provide a review for your stay.

8/10 不錯哦

Fernando

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Value for money
於 2020 年 2 月住了 2 晚
Opera Hotel&SPA team 於 2020年2月24日回覆
Thank you for your time to share your impressions on the product and services offered at Opera Hotel and SPA. The entire team of the hotel is delighted to note that you have had a nice stay

10/10 有夠讚

ELENA

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Отель в Риге
Замечательный отель. Очень понравился
於 2020 年 2 月住了 1 晚
Valentins Vorobjovs 於 2020年2月22日回覆
Уважаемая Елена , Теплые приветствия от Opera Hotel & SPA! Спасибо за время, которое вы уделили ,чтобы поделиться своими впечатлениями о нашем отеле. Нам всем было очень приятно приветствовать вас в качестве нашего гостя. С нетерпением будем ждать Вас в ближайшем будущем! Kind Regards, Front Office | Valentins Vorobjovs

4/10 不太好

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
DÅRLIG ERFARING! Opera Hotell i Riga.
Da vi ankom hotellet ble vi tilbudt å betale 20 Euro ekstra for å slippe å vente 3 timer på å få rommet. Vi valgte å vente og da vi kom tilbake for å sjekke inn kl 15.05 fikk vi beskjed at dem hadde oppgradert rommet til et i 5 etasje uten ekstra kostnader. Det viste seg at det rommet vi fikk var uten vindu vi kunne se ut av....oppgradering.... Var det egentlig et bøttekott vi hadde bestilt ordinært? Legger ved bilde over støv/skitt funnet på bjelke i rommet tørket med en hvit serviett. Dagen vi ankom bestilte vi da et 70 minutters pragrom for par med massasje til dagen etter. Gikk ned for å få slåbrok og slippers ca 90 minutt før bestilt time og fikk da beskjed om at dem var overbooket og at vi ikke fikk massasje..... Hjalp intet at vi kom fra Norge disse 2 dagene for å feire 60 årsdag og skulle nyte massasje på turen... Og INGEN kompensasjon ble tilbudt!!! Anbefaler virkelig IKKE dette hotellet!
於 2020 年 2 月住了 2 晚
Opera Hotel&SPA 於 2020年2月27日回覆
Dear Guest Greetings from Opera Hotel & SPA and trust your journey back home was pleasant and comfortable. While we were indeed delighted to have you as our guest, please accept our sincerest apologies for the various inconveniences on your experience. As it is our constant and passionate desire to extend caring hospitality to all our esteemed guests, it is most unfortunate that we seem to have failed in this endeavour. We take all feedback from our guests with due seriousness. At this stage, we regret your inconvenience with treatment reservations and cleanness in your room. I have taken up your experience with the concerned department manager such that we can undertake immediate corrective action. While this will not redeem us from your unfortunate experience, please rest assured that all actions already taken will only ensure that we are able to look after you more efficiently as and when you return back to us. Once again, we apologize for the inconvenience and hope to see you back again at Opera Hotel & SPA. Guest Relations Manager, Alisa Alsevska

6/10 一般般

真實旅客

情侶出遊
不喜歡：住宿環境和硬體
Sijainti oli meidän mielestä hyvä. Hotelli muuten keskitasoa tai hiukan huonompi.4 tähteä liian korkea kyseiselle hotellille.
於 2020 年 2 月住了 2 晚
Valentins Vorobjovs 於 2020年2月22日回覆
Dear Guest, Thank you for your time to share your impressions about our hotel. It was a real pleasure for all of us to welcome you as our guest. Please accept our apologies that you left our hotel not being completely satisfied with our service. Please rest assured that we will do us much us we can to improve our service. Looking forward to welcoming you back, Kind Regards, Front Office | Valentins Vorobjovs

10/10 有夠讚

Steven

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent hotel and value. Location very good
Excellent hotel and value. Nice older outside architecture. Modern updated inside. Very nice room, sauna, steam and small pool. Breakfast was abundant and good. Center of Riga location. Highly recommend overall hotel.
於 2020 年 2 月住了 3 晚
Valentins Vorobjovs 於 2020年2月22日回覆
Dear Steven, It's nice to hear that you enjoyed your stay at our hotel. Thank you also for sharing your thoughts about our improvement. We kindly noted. Hope to see you next time! Kind Regards, Front Office | Valentins Vorobjovs

8/10 不錯哦

真實旅客

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Tout parfait, seul très léger bémol la puissance de la douche en version pluie. Mais pas du tout un problème
於 2020 年 2 月住了 3 晚
Valentins Vorobjovs 於 2020年2月22日回覆
Dear Guest, It's nice to hear that you enjoyed your stay at our hotel. Thank you also for sharing your thoughts about our improvement. We kindly noted. Hope to see you next time! Kind Regards, Front Office | Valentins Vorobjovs

8/10 不錯哦

Evaldas

團體旅遊, 家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 1 月住了 1 晚
Opera Hotel&SPA team 於 2020年2月4日回覆
Dear Evaldas, Thank you for your time to share your impressions of our hotel. It was a real pleasure for all of us to welcome you as our guest. Looking forward to welcome you back! Kind Regards, Opera Hotel & SPA team

10/10 有夠讚

Ian

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Will be coming again
Awesome staff. Great breakfast. Clean rooms. Great lighting. Quick check in. Delicious food.lovely spa
於 2020 年 1 月住了 1 晚
Valentins 於 2020年2月3日回覆
Dear Guest, Thank you for your time to share your impressions on the product and services offered at Opera Hotel and SPA. The entire team of the hotel is delighted to note that you have had a nice stay. Looking forward to welcoming you back. Kind Regards, Front Office | Valentins Vorobjovs

6/10 一般般

真實旅客

不喜歡：設施服務
Hatte keine Erwartungen gehabt , gute zentrale Lage in der Stadt , Frühstück in Ordnung, sauberes Zimmer , Saunabereich war gut ,
於 2020 年 1 月住了 4 晚
Valentins 於 2020年2月3日回覆
Dear Guest, Thank you for your time to share your impressions on the product and services offered at Opera Hotel and SPA.Looking forward to welcoming you back. Valentins Vorobjovs | Front Office

10/10 有夠讚

MARGET

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
very good
於 2020 年 1 月住了 1 晚
Inese Tiltina | Opera Hotel & SPA team 於 2020年1月23日回覆
Dear Marget, Thank you for your time to share your impressions of the product and services offered at Opera Hotel and SPA! The entire team of the hotel is delighted to note that you have had a nice stay. We remain grateful for your comments, as it will only serve as a further source of inspiration for all of us to aim for even higher standards of hospitality excellence. Sincerely,

6/10 一般般

真實旅客

喜歡：整潔度、員工素質和住宿環境和硬體
Hotelli on aivan keskustassa, hyvä aamiainen (tee/kahvi, leipä, leikkeleet, puuro, jogurtti, lämpimät ruoat), huone oli puhdas ja iso yhdelle
於 2020 年 1 月住了 2 晚
Opera Hotel&SPA team 於 2020年1月17日回覆
Dear Guest, Thank you for your time to share your impressions of our hotel. It was a real pleasure for all of us to welcome you as our guest. Looking forward to welcome you back! Kind Regards, Opera Hotel & SPA team

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Jag gillade mycket trevligt hotell nära intressanta platser, god frukost, god mat och mycket uppmärksam personal
於 2020 年 1 月住了 2 晚
Inese Tiltina 於 2020年1月12日回覆
Dear Guest, Thank you for your time to share your impressions about our hotel. It was a real pleasure for all of us to welcome you as our guest. Please rest assured that we will do us much as we can to improve our service. Looking forward to welcoming you back, Inese Tiltina | Opera Hotel & SPA team

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great value for money in an excellent location, close to both the old town and the train and bus stations.
於 2019 年 11 月住了 2 晚
Inese Tiltina | Opera Hotel & SPA team 於 2020年1月12日回覆
Dear Guest, Thank you for your time to share your impressions about our hotel. It was a real pleasure for all of us to welcome you as our guest. Please rest assured that we will do us much as we can to improve our service. Looking forward to welcoming you back!

8/10 不錯哦

Jarno

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 1 月住了 2 晚
Inese Tiltina | Opera Hotel & SPA team 於 2020年1月28日回覆
Dear Jarno, Thank you for your positive feedback. Hope to see you soon! Best regards,

6/10 一般般

真實旅客

喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
於 2020 年 1 月住了 2 晚
Opera Hotel&SPA team 於 2020年1月14日回覆
Dear Guest. Thank you for your positive feedback. We deeply apologize that you could not enjoy the stay completely. It would be nice if you could give us one more chance to prove our service. Hope to see you soon! Kind Regards, Opera Hotel & SPA team

8/10 不錯哦

Aleksandra

團體旅遊
喜歡：整潔度、住宿環境和硬體和客房舒適度
不喜歡：員工素質
於 2020 年 1 月住了 1 晚
Inese Tiltina | Opera Hotel & SPA team 於 2020年1月28日回覆
Dear Aleksandra, It is nice to hear that you enjoyed your stay at our hotel. Hope to see you next time! Kind Regards,

8/10 不錯哦

Claus

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 12 月住了 4 晚
Opera Hotel&SPA team 於 2020年1月6日回覆
DearClaus. We are thrilled with the generosity of your feedback on your stay experience. On behalf of the entire team, thank you for your kindness and all of us already look forward to having you back amongst us soon! Kind Regards, Opera Hotel & SPA team

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Sänky oli hyvä, mutta tyynyt olivat aivan liian paksut. Pyysimme pienemmät tyynyt, jotka olivat aivan yhtä paksut kuin isommatkin.
於 2019 年 12 月住了 2 晚
Inese Tiltina 於 2019年12月31日回覆
Dear Guest, It is nice to hear that you enjoyed your stay at our hotel. Thank you also for sharing your thoughts about our improvement. We kindly noted. Hope to see you next time! Kind Regards, Inese Tiltina | Opera Hotel & SPA team

10/10 有夠讚

Terhi

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 12 月住了 3 晚
Inese Tiltina | Opera Hotel & SPA team 於 2020年1月28日回覆
Dear Terhi, Thank you for your time to share your impressions on the product and services offered at Opera Hotel and SPA! The entire team of the hotel is delighted to note that you have had a nice stay. Sincerely,

8/10 不錯哦

ilolax，Vantaa, Finland

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Receptionists are so "basic faces", smiles would make them beautiful (Christmas stress, perhaps). There was a dip in my bed, right in the middle of mattress causing uncomfortable to sleep. Otherwise, everything was great: good location, very clean room and friendly restaurant staff.
於 2019 年 12 月住了 2 晚
Inese Tiltina 於 2019年12月31日回覆
Dear Guest, Thank you for your feedback. We deeply apologize that you could not enjoy the stay completely. It would be nice if you could give us one more chance to prove our service. Hope to see you soon! Kind Regards, Inese Tiltina | Opera Hotel & SPA team

6/10 一般般

真實旅客

於 2019 年 12 月住了 3 晚
Opera Hotel&SPA team 於 2020年1月2日回覆
Dear Guest. Thank you for your feedback. We deeply apologize that you could not enjoy the stay completely. It would be nice if you could give us one more chance to prove our service. Hope to see you soon! Kind Regards, Opera Hotel & SPA team

8/10 不錯哦

Jesper

商務旅客
喜歡：整潔度、員工素質和客房舒適度
於 2019 年 12 月住了 1 晚
Opera Hotel&SPA team 於 2019年12月25日回覆
Dear Jesper. Thank you for your time to share your impressions about our hotel. It was a real pleasure for all of us to welcome you as our guest. Looking forward to welcome you back! Kind Regards, Opera Hotel & SPA team

10/10 有夠讚

Ioannis，Prague

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice breakfast. Helpfull, friendly and smiling staff in main reception and in spa reception.
於 2019 年 12 月住了 4 晚
Opera Hotel&SPA team 於 2019年12月17日回覆
Dear loannis. Thank you for your time to share your impressions on the product and services offered at Opera Hotel and SPA. The entire team of the hotel is delighted to note that you have had a nice stay. We remain grateful for your comments, as it will only serve as a further source of inspiration for all of us to aim for even higher standards of hospitality excellence. Kind Regards, Opera Hotel & SPA team

6/10 一般般

真實旅客

於 2019 年 12 月住了 5 晚
Opera Hotel&SPA team 於 2019年12月17日回覆
Dear Guest.Thank you for your feedback. We deeply apologize that you could not enjoy the stay completely. It would be nice if you could give us one more chance to prove our service. Hope to see you soon!

2/10 很糟糕

真實旅客

於 2019 年 12 月住了 4 晚
Opera Hotel&SPA team 於 2019年12月17日回覆
Dear Guest Thank you for your time to share your impressions of our hotel. It was a real pleasure for all of us to welcome you as our guest. Please accept our apologies that you left our hotel not being completely satisfied with our service. Please rest assured that we will do as much as we can to improve our service. Looking forward to welcoming you back! Kind Regards, Opera Hotel & SPA team

6/10 一般般

Veijo

家庭旅遊
喜歡：客房舒適度
於 2019 年 12 月住了 3 晚
Opera Hotel&SPA team 於 2019年12月17日回覆
DearVeijo. Thank you for your time to share your impressions about our hotel. It was a real pleasure for all of us to welcome you as our guest. Please accept our apologies that you left our hotel not being completely satisfied with our service. Please rest assured that we will do as much as we can to improve our service. Looking forward to welcoming you back! Kind Regards, Opera Hotel & SPA team

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 12 月住了 1 晚
Opera Hotel&SPA team 於 2019年12月12日回覆
Dear Guest, Thank you for your time to share your impressions about our hotel. It was a real pleasure for all of us to welcome you as our guest. Looking forward to welcome you back! Kind Regards, Opera Hotel & SPA team

10/10 有夠讚

真實旅客

喜歡：整潔度
於 2019 年 12 月住了 1 晚
Opera Hotel&SPA team 於 2019年12月11日回覆
Dear Guest. We are thrilled with the generosity of your feedback on your stay experience. On behalf of the entire team, thank you for your kindness and all of us already look forward to having you back amongst us soon! Kind Regards, Opera Hotel & SPA team