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Reviews of Hotel Irina

3 out of 5
Hotel Irina
12 Merkela iela,, Riga

Reviews

7.0

Good

Rating 10 - Excellent. 48 out of 370 reviews" "
Rating 8 - Good. 166 out of 370 reviews" "
Rating 6 - Okay. 104 out of 370 reviews" "
Rating 4 - Poor. 35 out of 370 reviews" "
Rating 2 - Terrible. 17 out of 370 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

Reviews

8/10 Good

Randi

Stayed 14 nights in Oct 2019

2/10 Terrible

Mr Ivars Frolovs

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointment
I booked small double bad room. When I arrived receptionist told me that they don’t have any double room left and he can offer me just a single bad room. I agreed but no one gave me any refund or price difference as single room was cheaper than double one. I went to room but after spending there 15 min I left for another hotel
Stayed 1 night in Oct 2019
Response from Elina Mozajeva, Hotel Director on 2019/12/5
Dear Ivars Frolovs, Thank you for choosing Rija Irina Hotel for your stay! We highly appreciate every guest comment and recommendation regarding provided service and our product in general. Please accept our deepest apologies about this situation with the receptionist. Please rest assured that your comments have been communicated to all departments involved within our management team to ensure such issues do not reoccur for any of our future guests. Once again, please accept our deepest apologies. We hope that despite your experience, you will give our hotel another chance to restore your faith in us. Kind regards, Elina Mozajeva, Hotel Director

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Hotel Director Elina Mozajeva on 2019/10/25
Dear Guest, Thank you for choosing our Rija Irina Hotel for your stay and your rating. Every guest’s opinion is very much valued. Sincerely, Hotel Director Elina Mozajeva

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
We really don’t like the hotel. It was very hot weather and room had one fan that helped a little and for this it was impossible to sleep. Bathroom was smelled like sewage every time you flush toilet.Breakfast was very poor. If you come late you will have for breakfast a herring with bread, since everything has been eaten and nothing is added from the food. The staff is not bad, responsive. One good thing is the location of the center of the city.
Stayed 8 nights in Aug 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location-excellent!!! Really dirty , old carpet with all kind of marks , etc. I asked the manager 2 days if they could clean the shower because it was black and they didn’t do it. One night we had the evacuation alarm at nobody told us absolutely nothing, we didn’t know what happened,etc. Bad communication ,etc. The only good thing is the location
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveler

Business traveler, Traveled with partner
Liked: Amenities
Everyone speaks Russian most of the TV canals are Russian I was constantly asked - Do you speak Russian. Strange.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from olga on 2019/8/14
Dear Guest, Thank you for staying with us! It is a pleasure to hear that you like your stay! With kind regards, Olga Kuricina Front Office Manager

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traffic noise until late evening but the Irina was conveniently located, staff were helpful and the breakfast was excellent, very generous.
Stayed 6 nights in Jun 2019
Response from Elina Mozajeva Hotel Director on 2019/7/18
Dear Francis, Thank You for choosing Rija Irina Hotel as Your place too stay in Riga. We would like to thank You for all the positive comments. We are glad that You liked the hotel and our services and found our location suited to your needs. Your kind words and recommendation are the best form of motivation we cloud ever ask for. Once again, thank you for sharing your feedback and choosing to stay with Rija Irina Hotel and we are awaiting to welcome you again at our property. Best regards, Elina Mozajeva Hotel Director

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the room.excellent Didn't like that we have booked room for 2 adults and 2 kids we are have been given lovely ensuite room with only 1 king size bed.
Stayed 1 night in Jul 2019
Response from Elina Mozajeva Hotel Director on 2019/7/19
Dear Guest, Thanks for staying with us! We appreciate your feedback! We work hard to make our guests happy so we will take note of your comment! Best regards, Elina Mozajeva Hotel Director

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Elina Mozajeva, Hotel Director on 2019/7/9
Dear Guest, Thanks for staying with us. We appreciate your feedback! With Kind Regards, Elina Mozajeva, Hotel Director

8/10 Good

Taavi

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2019
Response from Elina Mozajeva, Hotel Director on 2019/6/28
Dear Taavi, Thank You for choosing Rija Irina Hotel as Your place to stay in Riga. We are very excited we could meet all your expectations! Looking forward to welcome You again in Rija Irina Hotel, Best wishes, Elina Mozajeva, Hotel Director

6/10 Okay

Marija

Liked: Staff & service, room comfort
We had small double room with ensuite shower. Carpet and bathroom show sign of age. Slow WiFi. But good location, staff at reception was friendly and polite, and breakfast was very good.
Stayed 2 nights in Jun 2019
Response from Elina Mozajeva, Hotel Director on 2019/7/19
Dear Marija, Thank you for choosing Rija Irina Hotel for your stay! We highly appreciate every guest comment and recommendation regarding provided service and our product in general. Please accept our deepest apologies about this situation with the receptionist. Please rest assured that your comments have been communicated to all departments involved within our management team to ensure such issues do not reoccur for any of our future guests. We would like to assure you that we constantly strive to achieve only the highest levels of quality, service and hospitality and we truly regret that we fell short of our goals. Once again, please accept our deepest apologies. We hope that despite your experience, you will give our hotel another chance to restore your faith in us. Kind regards, Elina Mozajeva, Hotel Director

8/10 Good

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
Rija Irina - okay lodgings for short stay
We stayed at Rija Irina Hotel at two different points recently during our two weeks in Latvia. The first room was like a postage stamp; the second room was more commodious. There is no air conditioning so the room was hot on sunny days. Unfortunately there was a street repair project right outside, making it noisy during the nights and challenging to ventilate/cool the room. The staff was accommodating and friendly. Breakfasts were adequate with good choices. The coffee was far from the best. The hotel is located right outside the Rīga Old Town not far from the Opera.
Stayed 6 nights in Jun 2019
Response from Elina Mozajeva, Hotel Director on 2019/7/19
Dear Jeanne, Thank you for choosing Rija Irina Hotel as Your place to stay in Riga. Thank You for sharing Your experience with us. It is a pleasure that You have noticed all our great sides such as friendly and helpful staff and location. We are sorry and would like to apologize that the room was not as you would have expected. Your opinion is very important for us, so we can use the information we receive to improve service quality. Once again, thank you for sharing your feedback and choosing to stay with Rija Irina Hotel and we look forward to welcoming You back in the nearest future. With kind regards, Elina Mozajeva Hotel Director

4/10 Poor

seongyeon

Disliked: Cleanliness, room comfort
Stayed 5 nights in Apr 2019
Response from Elina Mozajeva on 2019/5/22
Dear Guest, Thank you for choosing Rija Irina Hotel for your stay and taking time to write your review of our property. Your comments are very much valued. We are glad to hear that you have truly enjoyed your stay with us! We look forward to another opportunity to accommodate you in our property! Sincerely, Hotel Director Elina Mozajeva

8/10 Good

Andrea Massimo

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Hotel Director on 2019/4/8
Dear Andrea Massimo, Thank you for choosing Rija Irina Hotel for your stay and taking time to write your review of our property. Your comments are very much valued. We are glad to hear that you have truly enjoyed your stay with us! We look forward to another opportunity to accommodate you in our property! Sincerely, Hotel Director Elina Gulbe

8/10 Good

Andrew

Liked: Cleanliness, staff & service, room comfort
Great for the price
I have stayed here many times, I like it because it's good value and has great location. Good breakfast. Rooms are a bit basic and need modernising but always clean.
Stayed 2 nights in Mar 2019
Response from Hotel Director on 2019/3/28
Dear Andrew, Thank you for choosing our Rija Irina Hotel for your stay and your feedback. We are glad to hear that you have enjoyed our services and your stay with us. We look forward to another opportunity to accommodate you in our property! Sincerely, Hotel Director Elina Gulbe

6/10 Okay

Dmitri

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2019
Response from Hotel Director on 2019/1/14
Dear Dmitri, Thank you for choosing our Rixwell Irina Hotel for your stay and your feedback. Every guest’s opinion is very much valued. We hope you will be giving us another chance to accommodate you in our Rixwell Hotels! Sincerely, Hotel Director Elina Gulbe

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Hotel Director on 2019/1/7
Dear Guest Thank you for choosing Rixwell Irina Hotel for your stay and taking time to write your review of our property. We look forward to another opportunity to accommodate you in our property! Best regards, Hotel Director Elina Gulbe

4/10 Poor

Gilberto

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The refrigerator was off or not working. In the room I was only there was an electrical sockets in one place, under the table. During breakfast the coffee machine was not good and did not work well. Ps.: These impressions refer to this room I stayed in. I had previously stayed in this hotel, in another room, and it was more satisfactory.
Stayed 1 night in Dec 2018
Response from Hotel Director on 2018/12/14
Dear Gilberto, Thank you for choosing our Rixwell Irina Hotel for your stay and your feedback. Every guest’s opinion is very much valued. We would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We will definitely check technical condition of the minibar in the room you stayed. Our personnel works 24 hours and we will be glad if, next time, you inform us about any issues having during your stay so that we can assist you and make your stay more comfortable. Please accept our sincere apologies for the inconveniences caused once again. We hope you will be giving us another chance to accommodate you in our Rixwell Hotels! Sincerely, Hotel Director Elina Gulbe

8/10 Good

ALAN

No
Stayed 5 nights in Nov 2018
Response from Hotel Director on 2018/12/4
Dear ALAN, Thank you for choosing Rixwell Irina Hotel for your stay and taking time to leave your review of our property. We are glad to hear that you have enjoyed our services and your stay with us. We look forward to another opportunity to accommodate you in our property! Best regards, Hotel Director Elina Gulbe

2/10 Terrible

Martin, Ireland

Disliked: Cleanliness, property conditions & facilities, room comfort
Its a terible hotel The room was no bigger than a show box A bouble bed, but it only had a single quilt I'll never stay there again
Stayed 1 night in Nov 2018
Response from Hotel Director on 2018/11/29
Dear Martin, Thank you for choosing our Rixwell Irina Hotel for your stay and your feedback. Every guest’s opinion is very much valued. We would like to personally apologize for the unfortunate incident that you experienced during your stay with us. We offer different types of rooms to our guests, which sizes are ranging from 8 square meters to 35 square meters. We will be glad to assist you in the right room choice next time. Our personnel also works 24 hours and we will be glad if, next time, you inform us about any issues having during your stay so that we can assist you and make your stay more comfortable. We still hope you will be giving us another chance to accommodate you in our Rixwell Hotels! Sincerely, Hotel Director Elina Gulbe

8/10 Good

Paul/Svetlana, USA

Traveled with family
Liked: Cleanliness, staff & service
Was clean and more than adequate for our two week stay...not overly fancy but comfortable and easy access to Riga's downtown area......front desk personal were friendly and helpful.....would be glad to stay there again.
Stayed 13 nights in Nov 2018
Response from Hotel Director on 2018/11/27
Dear Paul and Svetlana, Thank you for choosing our Rixwell Irina Hotel and taking the time to write your review about our hotel. It is a great pleasure to read your comments regarding our hotel facilities and services, and we are glad that you have truly enjoyed your stay with us! Thank you for your feedback once again, and we look forward to welcome you to the Rixwell Hotels again! Sincerely, Hotel Director Elina Gulbe

8/10 Good

Jim, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good breakfast, plenty of choice, facilities all worked. Near to train and bus station so easy to get about and a short walk into the old town.
Stayed 2 nights in Nov 2018
Response from Hotel Director on 2018/11/7
Dear Jim, Thank you for choosing Rixwell Irina Hotel for your stay and taking time to write your review of our property. Your comments are very much valued and appreciated. We look forward to another opportunity to accommodate you in our property! Best regards, Hotel Director Elina Gulbe

6/10 Okay

Alan, GOOLE England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Morning male receptionist Rude insolent and in helpful Night reception brilliant cheerful and very helpful Do yourselves a favour bin the morning man
Stayed 5 nights in Oct 2018
Response from Hotel Director on 2018/10/31
Dear Alan, Thank you for choosing Rixwell Irina Hotel for your stay! Please accept our deepest apologies about this situation with receptionists. We would like to say that every guest opinion is very important for us, so we can use all information we receive to improve service quality in our hotel. And we surely appreciate your comment and turning our attention to the matter commented. Once again, please accept our deepest apologies. We hope that despite your experience, you will give our hotel another chance to restore your faith in us. With kind regards, Elina Gulbe

8/10 Good

Aleksander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018
Response from Hotel Director on 2018/10/17
Dear Aleksander, We would like to thank you for choosing Rixwell Irina hotel! Thank you for sharing your experience with us. We are trying our best to make our guest’s stay as pleasant as possible. Looking forward to welcome you again in our hotel. Best regards, Elina Gulbe

6/10 Okay

Ken

Can’t comment
Moved to another hotel due to plumbing issues.
Stayed 1 night in Sep 2018

6/10 Okay

Pat, Leeds UK

Liked: Staff & service
Disliked: Room comfort
The best feature of this hotel is its location
Noisey at the front of the hotel, beds not very comfortable
Stayed 4 nights in Aug 2018
Response from Hotel Director on 2018/9/10
Dear Pat, Thank you for choosing Rixwell Irina Hotel for your stay and taking time to write your review of our property. We are trying our best to make our guest’s stay as pleasant as possible. Looking forward to welcome you again in our hotel. Best regards, Elina Gulbe

6/10 Okay

Michael

Average No Frills Stay
Hotel is fine , room was VERY noisy due to roadworks which went on all through the night . Room was simple with no frills and no kettle . Bed requested was double but got 2 singles . Breakfast was adequate but nothing special , although business lunch was cheap and very good. To summarise you get what you pay for .
Stayed 3 nights in Aug 2018
Response from Hotel Director on 2018/8/28
Dear Michael, Thank you for choosing Rixwell Irina Hotel for your stay and taking time to write your review of our property. Please accept our sincere apologies for the inconvenience caused. Unfortunately, due to the reconstruction of the roads in the city of Riga, there might be some noise during the day time. Your comments are very much valued and appreciated. We look forward to another opportunity to accommodate you in our property! Best regards, Hotel Director Elina Gulbe

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Hotel Director on 2018/8/16
Dear Guest, Thank you for choosing Rixwell Irina Hotel for your stay and taking time to write your review of our property. Your comments are very much valued. We look forward to another opportunity to accommodate you in our property! Best regards, Hotel Director Elina Gulbe

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is fantastic: across the road from Central Market, train and bus stations, supermarket, close walk to old town. The hotel is in a heritage building which looks nice but the walls in the room were cracked, probably due to traffic vibration. Our room was above a noisy street corner. It was hot weather so had to open windows, but portable fan helped. The room was nicely decorated and very clean. It had a mini bar fridge. Good wifi
Stayed 1 night in Aug 2018
Response from Hotel Director on 2018/8/13
Dear Linda, Thank you for choosing Rixwell Irina Hotel for your stay and taking time to write your review of our property. Your comments are very much valued. We are glad to hear that you have truly enjoyed your stay with us. We look forward to another opportunity to accommodate you in our property! Best regards, Hotel Director Elina Gulbe

6/10 Okay

Anto, Naples Italy

Liked: Staff & service
Disliked: Cleanliness
It took a whole week to see finally my sheet changed, the one I had from day one where too short and my pillow was on the uncovered mattress so disgusting. Most of the time the maid didn’t even make my bed. Staff was helpful and nice. Location good.
Stayed 10 nights in Aug 2018
Response from Hotel Director on 2018/8/16
Dear Anto, Thank you for choosing Rixwell Irina Hotel for your stay in Riga and for taking your time to leave a review about our property! Every guests’ opinion is important for us. We would like to apologize for the inconveniences caused during your stay with us. We have forwarded your comments to the Responsible Department manager and will also definitely discuss the issues you have noted on the next meeting of our Housekeeping Department in order to prevent such situations in the future. Please accept our sincere apologies that we did not meet your expectations once again. We hope that, despite these issues, you will give us a chance to welcome you in our Rixwell Hotels again! Best regards, Hotel Director Elina Gulbe

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Was problem with check in because sister was falling down and I was waiting for 2 h
Stayed 1 night in Aug 2018
Response from Hotel Director on 2018/8/13
Dear Guest, Thank you for choosing our Rixwell Irina Hotel for your stay and your feedback. Every guest’s opinion is very much valued. Unfortunately, we have faced some technical issues at the day of your arrival, but we fixed them as soon as it was possible. Please accept our sincere apologies for the inconveniences caused during your check-in time. We hope you will be giving us another chance to accommodate you and meet your expectations in our property! Sincerely, Hotel Director Elina Gulbe

6/10 Okay

YANNA

Liked: Cleanliness
Disliked: Property conditions & facilities
Very bad sound insulation, couldn t sleep almost all night
Stayed 1 night in Jun 2018
Response from Hotel Director on 2018/6/12
Dear Yanna, Thank you for choosing Rixwell Irina Hotel for your stay! We would like apologies that your stay wasn’t as comfortable as you expected. We are located in the middle of the center of town indeed, so entertaining places around the hotel are working long hours and cause the noise. Currently we are working on the sound proof system as the comfort of our guest is really important for us. Please accept our apologies once again and we hope that it won’t prevent you from staying with us again. With kind regards, Elina Gulbe

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super!
Perfect!
Stayed 2 nights in Jun 2018
Response from Hotel Director on 2018/6/12
Dear Katherine, Thank you for choosing Rixwell Irina Hotel for your stay! We are glad that you enjoyed the hotel and our services and appreciate you sharing your comment! Looking forward to welcome you in our hotel. With kind regards, Elina Gulbe

8/10 Good

mk, hong kong

Liked: Staff & service, property conditions & facilities, room comfort
Big suite with helpful staff
I was given an upgrade to a suite room, which is a bonus to the stay. The room is very large and breakfast is good. Staff are helpful. However, the furniture is quite old. It is very close to train station and inter-city bus station! It is also close to the old town.
Stayed 1 night in May 2018
Response from Hotel Director on 2018/5/24
Dear Guest, We would like to thank you for choosing Rixwell Irina Hotel and your review! Thank you for sharing your experience with us and for all of your positive comments; we are trying our best to make our guest’s stay as pleasant as possible. Thank you again for your support and we look forward to welcoming you back in the nearest future. With kind regards, Elina Gulbe

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Riga is a lovely place hotel was spot on but wouldn't of mind air conditioning in the rooms I went in may and it was 25 degrees and had to leave window open with fan on and it's on a busy road so if ye windows open your not getting much sleep hotel 5 minutes walk to old town Riga which is were most the bars are
Stayed 5 nights in May 2018
Response from Hotel Director on 2018/5/24
Dear Guest, We would like to thank you for choosing Rixwell Irina Hotel and your review! Thank you for sharing your experience with us. We are trying our best to make our guest’s stay as pleasant as possible. Thank you again for your support and we look forward to welcoming you back in the nearest future. With kind regards, Elina Gulbe

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Clean linen, good location and breakfast but lack of space
Stayed 2 nights in May 2018
Response from Hotel Director on 2018/5/24
Dear Guest! We would like to thank you for choosing Rixwell Irina Hotel and your review! We would like to say that every guest opinion is very important for us, so we can use all information we receive to improve service quality in our hotel. And we surely appreciate your comment and turning our attention to the matter commented. Thank you again for your support and we look forward to welcoming you back in the nearest future. With kind regards, Elina Gulbe

4/10 Poor

Susan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in May 2018
Response from Hotel Director on 2018/5/19
Dear Susan, We would like to thank you for choosing Rixwell Irina Hotel and your review! You have rated received services lower that we would wish for; therefore we would highly appreciate if you could share with us further details on your stay and received services that didn’t meet your expectations. Every guest opinion is very important to us, so we can improve our service in the future. Your detailed review can help us to achieve only the highest level of quality, service and hospitality. Looking forward to your reply! Kind regards, Elina Gulbe

8/10 Good

Geoffrey

Liked: Cleanliness
Disliked: Staff & service, room comfort
One Iron and waited 3 days for it? More!
The Standards have dropped at this hotel from my previous stays here. Sorry but its just the truth. Tried to get an Iron and Ironing Board for three days? Eventually 2 hours before my meeting and after continued complained I finally got a not so nice iron and no board? on my third day there I was told I should have orderd the Iron? Do they really have just one iron in this 200 plus room hotel? Also cleaners barged into my room without knocking when I was naked and never even said sorry? I used to stay at this hotel all the time.... but not anymore. Its gone downhill.
Response from Hotel Director on 2018/5/19
Dear Geoffrey, Thank you for choosing Rixwell Irina Hotel for your stay! We completely understand your situation. Unfortunately, it is not always possible to get iron immediately, nevertheless we are providing laundry services and guests are more than welcome to use them. Once again, we are sorry for your negative experience, and if you will change your mind, we will be happy to host you at our hotel! With kind regards, Elina Gulbe

8/10 Good

MARK, ENGLAND

Liked: Cleanliness, staff & service
Basic, friendly staff with a great location.
The hotel is in as great location. It is a mere 1-2 minutes from the train station and 5-6 minutes walk to the old town. The rooms are tired and basic, but clean and comfortable. Certainly not for individuals who want pampering, but good for a basic room to explore the city. Staff were really helpful and rooms were clean. Breakfast was basic but plentiful. A great budget option!
Stayed 3 nights in Apr 2018
Response from Hotel Director on 2018/4/26
Dear Mark, We would like to thank you for choosing Rixwell Irina Hotel and your review! We would like to thank you for your positive comments about our breakfast / location / staff / rooms - we are glad that you loved it! Your kind words are the best form of motivation we could ever ask for. Looking forward to welcome you again! With kind regards, Elina Gulbe

8/10 Good

Julide

Liked: Cleanliness, property conditions & facilities
2 nights in Riga
The room was small/medium in size, and unfortunately we had a twin rather than the double requested. The bathroom/shower were clean and working well. Plenty of hot water. There was an electronic safe in the room which was good and a minibar/fridge which came in handy. The breakfast was buffet style so there was plenty to eat.
Response from Hotel Director on 2018/4/18
Dear Julide Koral, Thank you for choosing Rixwell Irina Hotel for your stay! We highly appreciate every guest comment and recommendation regarding provided service and our product in general. We apologize for not meeting with your expectations during your stay in our hotel. In cases like these, we kindly ask all our guests to inform reception about any issues of dissatisfaction, so we can be able to assist you with solving any problems and make your stay more comfortable. Despite to all the inconveniences caused, we hope that you will give our hotel chain another chance to welcoming you, or your friends as our guests! With kind regards, Elina Gulbe

4/10 Poor

Shahid

Liked: Staff & service
Disliked: Room comfort
Hotel administrator was very cooperative. She offer me upgrade, since I was not happy with the environment. But I accept the sauna and happy ending.
Response from Hotel Director on 2018/4/12
Dear Shahid, Thank you for choosing Rixwell Irina Hotel for your stay! Thank you for sharing your experience with us and for all of your positive comments; we are trying our best to make our guest’s stay as pleasant as possible. With kind regards, Elina Gulbe

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
Good price and good location
But the staff is not friendly and does not make your life any easier. internet connection is absolutely terrible and the furniture is quite simple. However, the room cleanliness in good and it's a very good location at a cheap price.
Stayed 4 nights in Mar 2018
Response from Hotel Director on 2018/4/4
Dear Guest, We would like to thank you for choosing Rixwell Irina Hotel! We would like apologies that your stay wasn’t as comfortable as you expected. Every guest opinion is very important for us, so we can use all information we receive to improve service quality in our hotel. And we surely appreciate your comment and turning our attention to the matter commented. With kind regards, Elina Gulbe

4/10 Poor

ARBS BSDA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Response from Hotel Director on 2018/5/6
Dear Guest! We would like to thank you for choosing Rixwell Irina Hotel. We apologize for not meeting with your expectations during your stay in our hotel. In cases like these, we kindly ask all our guests to inform reception about any issues of dissatisfaction, so we can be able to assist you with solving any problems and make your stay more comfortable. Despite unfortunate experience during your stay in Riga we will gladly welcome you again in any of Wellton / Rixwell Hotels. With kind regards, Elina Gulbe

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Helpful staff but very little else
Room was tiny, and I mean bed touching 3 walls tiny, definitely not a three star hotel but I will say that the staff they had on the front desk were very helpful.
Stayed 1 night in Dec 2017
Dear Guest, Thank you for choosing our Rixwell Irina Hotel for your stay and your feedback. Every guest’s opinion is very much valued. Please accept our sincere apologies for the inconvenience caused. We offer different types of rooms to our guests, which sizes are ranging from 8 square meters to 35 square meters. We hope you will be giving us another chance to accommodate you and meet your expectations in our Rixwell Hotels! Best regards, Hotel Director Elina Gulbe

8/10 Good

Millie, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location
Great location in riga, this hotel was everything we needed for our stay!
Stayed 1 night in Dec 2017
Response from Hotel Director on 2017/12/8
Dear Millie on Wotif! Thank you for choosing Rixwell Irina Hotel for your stay! We are glad that you enjoyed the hotel and our services and appreciate you sharing your comments. Thank you again for your support and we look forward to welcoming you back in the nearest future. With kind regards, Elina Gulbe

6/10 Okay

Sauyan

Liked: Room comfort
Overall is fine, but slow check in
Great location, across from the railway station, supermarket, convenient stores are all nearby. The carpet of the room is pretty old with some stains. Overall is not bad, but the check in process was too slow. I was waiting for 20 minutes in line to get my room key
Stayed 2 nights in Oct 2017
Dear Sauyan, Thank you for choosing our Rixwell Irina Hotel for your stay and your feedback. Every guest’s opinion is very much valued. Please accept our sincere apologies for the inconveniences caused. We hope you will be giving us another chance to accommodate you and meet your expectations in our property! Sincerely, Hotel Director Elina Gulbe

6/10 Okay

D, Nicolaus

Liked: Cleanliness
Functional hotel in good location.
Nice, large breakfast buffet. Close to UNESCO Old Town.
Stayed 2 nights in Sep 2017
Response from Rixwell Irina Hotel on 2017/9/11
Thank you for choosing Rixwell Irina Hotel as your place to stay in Riga. We are glad that you enjoyed the hotel and our services and appreciate you sharing your comments.

4/10 Poor

David

Disliked: Room comfort
Good Location but adult sofa "bed" was for a child
We asked for a triple room for 3 adults. They gave us two singles and one chair bed. It was sold to us as a sofa bed, but you could not fit one person (about the width of 3 pairs of shoes) let alone two people. They did change the room after 2 nights. Breakfast was standard but a bit of a miss on quality at times. Rooms clean, polite staff and no issues with Wifi. The location, for us, was good with it being near the train station (nb. a short walk through the train station takes you to the market area). We have stayed in other Rixwell hotels in Riga have gone back to many but this particular one was a disappointment.
We would like to thank you for choosing Rixwell Irina Hotel and your review! We would like to say that every guest opinion is very important for us, so we can use all information we receive to improve service quality in our hotel. And we surely appreciate your comment and turning our attention to the matter commented. And we would like apologies that your stay wasn’t as comfortable as you expected.

6/10 Okay

ALONA

Liked: Cleanliness
Disliked: Property conditions & facilities
Great location,but need a total update.
We would like to thank you for choosing Rixwell Irina Hotel and your review!