The queen beds are not queen! One mattress measured at 54 inches and one at 56. Neither one is 60 which is what a queen mattress should be!
Paola
於 2024 年 4 月住了 2 晚
10/10 有夠讚
Stephen
商務旅客, 家庭旅遊
2024年4月13日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff were very friendly.
Stephen
於 2024 年 4 月住了 1 晚
2/10 很糟糕
Sheigh,Front Royal
商務旅客, 家庭旅遊, 親子旅遊
2024年4月12日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I clicked poor for overall rating because they told me over the phone i can pay for my families stay with my paypal card. So with that information I drove down to Richmond for my daughters cheer comp and when I walked in to secure my booked room their card readers denied the transaction, there was more then enough to pay for the room and any $100 upcharge for potential damages.
Im not a karen and i don't normally complain but when my daughter is crying because we didn't get the hilton that she picked out for her special weekend and I then have to scramble to find a place to stay for the night in Richmond with my wife, son and my daughter, stress was through the roof I almost cried.
We ended up just driving back home, a 2 hour drive with a very upset cheerleader in the backseat, just to drive back up again to finally drive home for good.
All of this could have been prevented if I was given the correct information that I had asked for.