"We were very impressed with customer service. When we arrived, the room had been double booked. We opened the door to our room and someone else's stuff was there. We contacted the host and he came running to the property to solve the problem. He apologized inmensely about the error and put us up in one of their beautiful apartments instead. We were upset the mistake happened, but also understood that mistakes can happen. We were very impressed on how this was handled and with the end result. We had a wonderful stay in a nice, ample, fully stocked apartment."