Rhine-Westerwald Nature Park Tours

The hotel was amazing clean and very professional

The hotel was incredibly beautiful and the entire staff went above and beyond to be polite and respectful. You can tell they actually care about their job and the guests they serve. The room itself was very nice with a great view of the city. The room has a very comfortable bed, clean bathroom/showers and the hotel itself was very upscale. I will definitely be back!

It's a beautiful historic hotel in an unbeatable location. I enjoyed my stay here. The service at the check-in desk and concierge was great. The housekeeping was thorough, and I always returned to a fresh room. I appreciated the free room upgrade that I was offered for my Expedia VIP status, as many hotels do not honor this. I did pay an extra 100 Euros for an early check-in, but I was able to check-in at 9AM after a long flight. I checked-in on a day that promised to be over 100-degrees, and the hotel lobby was very warm and stuffy, but my room was a comfortable temperature. I would have liked to open my windows at night, but my room faced some sort of loud machinery (maybe an HVAC system? ) that forced me to keep my windows closed. Some things could have been better. My room was rough around the edges. There were stains on the lampshades, bed skirt, and headboard. The shelf in the shower was broken, and the minifridge had a crack in the door. The service at breakfast was lacking for the price. It is entirely self-service, down to even having to brew you own tea. When I asked a waiter for water he said "You will find it" and walked away. Well, I couldn't find it because they were out and it was 10 minutes before they replaced it. I really expect more for a 45 Euro breakfast at a hotel like this. So, while I might recommend a stay here based on the location of the hotel, I am not sure that it is worth the price they charge.