When we arrived the check in staff were nice. The property parking had people hanging out in lawn chairs drinking, we brushed it off and went to find our room. We got to our room and instantly smelt urine and mildew type of smell, but thought maybe it was because the AC was not on. We turned the AC on, which also smelt pretty strong of mildew but tried to make the best of it as it was a later check in and we had our anniversary close to the hotel the next day. We barely made it through the night between all of the outdoor activity happening in the parking lot (which I understand the hotel can’t control), both my husband and I were extremely congested and coughing and the smell of urine/mildew only got worse. We kept all our bags on a high table and decided when we woke up in the morning we couldn’t stay another night (our anny night) and asked to check out a day early to just drive home. We explained the conditions as to why we couldn’t do another night and the front desk said they had to wait for a manager to arrive to approve a refund for us checking out early, so we went on a walk after packing up our car and returned to find out the manager wasn’t coming in that day, so she said she personally could approve us getting a refund for the second night. We contacted Expedia about the situation and they’ve been nothing but amazing trying to get us a refund, but now the manager at the hotel is saying they won’t refund our second night. So beyond frustrating!
Kristen
於 2025 年 7 月住了 2 晚
8/10
All good
Ronald
於 2025 年 7 月住了 3 晚
10/10
The staff is the most friendliest, helpful and answer any questions I had. Also, very much enjoy the breakfast that was included with our stay. Calm and quiet. Not far from Bend or Sisters .
Eliana
於 2025 年 7 月住了 3 晚
8/10
The room was clean. Beds were comfortable. The front desk staff that checked us in was great. We asked for an extra towel and we had to come down to grab it. The location seemed safe. Right near the airport as well as only 2 min drive from the lava tube caves. Breakfast in the morning was just prepackaged bagels, yogurt, hard boiled eggs, cereal and a make your own pancake station. Decent breakfast.
Chelsey
於 2025 年 7 月住了 1 晚
8/10
Room was clean
Barb
於 2025 年 7 月住了 1 晚
6/10
This property is ok. The staff was friendly enough... but not great
celina
於 2025 年 7 月住了 1 晚
2/10
This place is so dirty and smells like cat and dog urine / pool was closed and a lot of “ residents “ just smoke pot outside the hotel
Carlos
於 2025 年 7 月住了 2 晚
10/10
I love the convenience of the hotel. The check in was very fast and easy.
Lisa
於 2025 年 7 月住了 1 晚
10/10
Ok
Robinson
於 2025 年 7 月住了 1 晚
10/10
Robinson
於 2025 年 7 月住了 1 晚
10/10
The staff are very welcoming. Check-in was fast. Morning staff gave us breakfast bag to go because we left early morning. The shuttle driver was promptly on time for pickup and helpful. The room was clean. Only one small problem: the room was slightly cold, so I tried to turn on the heater. But the air came out of the heater smell like urine. There was dry residue on the heater surface. I turned off the heater and opened the window to air out the small.
Khanh
於 2025 年 7 月住了 1 晚
8/10
Perfect stop for our travel through Oregon...will stay again
Scott
於 2025 年 7 月住了 1 晚
10/10
The check in was very pleasant.
Karen L
於 2025 年 7 月住了 1 晚
10/10
The staff was cool. Water was hot. AC was cold.
Jacob
於 2025 年 6 月住了 2 晚
4/10
Christine
於 2025 年 6 月住了 1 晚
8/10
The space met our needs. The kids enjoyed the pancake machine at breakfast!
Jamie
於 2025 年 6 月住了 1 晚
10/10
Connie
於 2025 年 6 月住了 1 晚
4/10
The room is dirty…carpet has stains, walls are dirty, it’s the kinda place I’d sleep with my clothes on and pray for the best. I’m really disappointed as the reviews showed a higher rate than I would’ve given this property
CHELSEA
於 2025 年 6 月住了 1 晚
6/10
Hot.tub did.not.work. pool was cold. Looked like.dog.hair on the sheets.
Janet
於 2025 年 6 月住了 2 晚
6/10
Key card to the room kept failing and had to go to the front desk for a reset several times. It was inconvenient..
Mayumi
於 2025 年 4 月住了 3 晚
6/10
Basic average property met the need of the time
Christopher
於 2025 年 6 月住了 2 晚
6/10
It was close to the event that we were attending. Price was reasonable. All handicap spaces were full, but your manager moved her car so we could be closer to the entrance. She was very accommodating to our needs it was very much appreciated. Thank you!