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萊恩最佳西方飯店的評分

2.5 out of 5
萊恩最佳西方飯店
1422 N Polk St, Rayne, LA

評論

7.6

不錯哦

10 分，有夠讚；307 則評論中有 105 則" "
8 分，不錯哦；307 則評論中有 106 則" "
6 分，一般般；307 則評論中有 45 則" "
4 分，不太好；307 則評論中有 21 則" "
2 分，很糟糕；307 則評論中有 30 則" "

8.0/10

整潔度

8.2/10

員工素質

7.8/10

設施服務

7.6/10

住宿環境和硬體

7.8/10

環保程度

評論

8/10 不錯哦

Timothy

親子旅遊
喜歡：整潔度、員工素質和設施服務
Our room was clean however the door didn’t have a security latch on the door. Felt unsafe. The pool was dirty. The property needs an undate.
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Janessa

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚

8/10 不錯哦

Sally

家庭旅遊
不喜歡：設施服務
We weren't there very long but it felt safe and clean enough. Easy access to interstate.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

James

於 2024 年 4 月住了 1 晚

6/10 一般般

Malik

於 2024 年 3 月住了 1 晚

4/10 不太好

Gary

商務旅客
不喜歡：員工素質
Terrible trip.
First thing hotel clerk didn't want to be there i guess. The elevator didn't work. Homeless walking thee parking lot. No, it wasn't a good place to stay.
於 2024 年 2 月住了 1 晚
Kishan 於 2024年2月28日回覆
Dear GaryOn behalf of the entire staff we apologize that you did not enjoy your stay. Our elevator was having issues and we were waiting on our elevator company to arrive. The elevator company has resolved the technical issue in the elevator and the elevator is now up and running. All guests were told about the elevator issue prior to check in. The desk representative also apologizes for his behavior. We hope to see you soon in the future and we apologize again for the inconvenience.

6/10 一般般

Samuel，SLIDELL

家庭旅遊
不喜歡：住宿環境和硬體
Unfortunately the elevator was broken and had to use the stairs to second floor. Close to I10 a lot of truck noise not bad if you keep AC fan on.
於 2024 年 2 月住了 1 晚

2/10 很糟糕

Nikolas

不喜歡：整潔度和員工素質
Sandwiched between freeway and a rest area for hundreds of idling semis. Why would you build here? Trucks also make noise coming and going and beeping while backing up. I also feel weird. Mold? Pet dander? ALso hard to find. Poor signage. Gross town. Barking dogs. My worst choice of new year so far. Stained towels. Gaps in door frame. Tv keeps defaulting to no reception setting. Avoid.
於 2024 年 1 月住了 1 晚
Kishan 於 2024年1月13日回覆
Dear NikolasWe thank you for choosing to stay at our hotel. If you were unhappy with your stay upon check in we would have gladly provided you with a refund. Almost all the things you are saying is false about our hotel. First of all Rayne is a great safe town, we do not expect pets, we make sure all our amenities are clean including towels. Keeping everything clean is a priority for. Of something was wrong the front desk could have made a room change. For the price that you paid we make sure the guest gets more value than paid for. To be honest this review is not fair to the hotel and our staff who make sure everything is done right for the guest.

10/10 有夠讚

Jeanelle

喜歡：整潔度、員工素質和住宿環境和硬體
It was located in walking distance to everything
於 2024 年 1 月住了 5 晚

10/10 有夠讚

yvonne

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I have nothing bad to say, it was quiet and clean. The only thing I didn’t like, which had nothing to do with the hotel, was it only had fast food restaurants nearby. You had to go to another town to get to a restaurant!
於 2023 年 12 月住了 2 晚

4/10 不太好

Peter

家庭旅遊
喜歡：員工素質
不喜歡：住宿環境和硬體和客房舒適度
Mattress was terrible. Toilet was not well secured to the floor, would move.
於 2023 年 12 月住了 2 晚
Kishan 於 2023年12月29日回覆
Dear PeterWe are glad that you chose to stay at our hotel.We are very sorry you had to go through this inconvenience. The front desk cold have sent maintenance to your room or could have made a room change if requested. Again we apologize and we hope to see you in the future.

2/10 很糟糕

Bryan，Magnolia

商務旅客
不喜歡：整潔度、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Kishan 於 2023年12月16日回覆
Dear BryanWe are so sorry that you were not satisfiedwith your stay. Your business is very important to us. We wish you were able to provide us with more details about what went wrong during your stay. We hope to get another change to serve you in the future.

8/10 不錯哦

Tommy

喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質
Evening or night clerk had a personality
於 2023 年 12 月住了 1 晚

2/10 很糟糕

Alberto

不喜歡：整潔度、員工素質和住宿環境和硬體
Terrible
於 2023 年 12 月住了 1 晚
Kishan 於 2023年12月5日回覆
Dear Alberto, On behalf of the entire staff we are extremely sorry for your bad experience. If you would have elaborated more on your experience it would have been more helpful in looking into your experience and what went wrong.We hope you give our hotel another chance so that we can get another opportunity to accolade you.

10/10 有夠讚

Sandrael

於 2023 年 11 月住了 1 晚

8/10 不錯哦

Vicki

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
The toilet sounded like air raid horns every time you flushed the toilet. When we got to hotels the second night dead tired and dragging into rest. We came in and go up to our rooms and not one key card worked. So I had to walk all the way back down to the front desk. When I walked around the corner the clerk says, “oh, your key cards didn’t work.” Okay, so if you knew there was a problem, they should have stopped us before we went all the way to our rooms.
於 2023 年 11 月住了 3 晚

10/10 有夠讚

Cynthia

Clean rooms nice staff
於 2023 年 11 月住了 2 晚

8/10 不錯哦

randy

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice place fairly noisy because the interstate is right behind the hotel looks like a good breakfast
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Anita

於 2023 年 10 月住了 1 晚

8/10 不錯哦

Michael

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Good hotel for the night. After reading other reviews, was kind of on the fence, but everything was fine or better. Good water pressure, ac worked fine, tv worked. They do have more truckers than personal vehicles staying, but didn't hear anything or even interstate noise. Breakfast had scrambled eggs and sausage, and a waffle iron hot and ready, and the coffee was great.
於 2023 年 10 月住了 1 晚

4/10 不太好

Gail

團體旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
They used a paper towel to stuff in the area where the phone connection was. The floors and rugs where so dirty if you went bare foot your feet where black.
於 2023 年 10 月住了 3 晚
Kishan 於 2023年10月23日回覆
Gail We are sorry you faced unconvinced in your stay. We make sure our carpets are well cleaned as carpet cleaning is done regularly. We hope to serve you in the near future.

2/10 很糟糕

Derek

Was supposed to be charged 123 dollars yet once i left they charged 164 dollars...the thing is that i checked in at 3pm qnd went to a restaurant to eat. My girlfriend told me to just come to her house and stay so i went back to pick him my items. I told the gentleman at desk and told to just charge me for the room anyway. I didnt expect them to overcharge me, especially since i never used anything. All i did was put my bag down and go eat. Very disappointed
Kishan 於 2023年10月16日回覆
Derek,We are so sorry you went through this inconvenience, however since your reservation was booked through a third party which was Expedia not through our front desk rate plan. Expedia will have to help you resolve this issue as they have control over this rate since the reservation was booked through expedia.

10/10 有夠讚

Wendi

於 2023 年 10 月住了 1 晚

10/10 有夠讚

travis，fordoche

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great clean motel, excellent staff
於 2023 年 10 月住了 1 晚

10/10 有夠讚

Tresica

喜歡：員工素質、住宿環境和硬體和客房舒適度
Great
於 2023 年 9 月住了 2 晚

8/10 不錯哦

Marcia

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good, clean, fair price.
於 2023 年 8 月住了 2 晚

10/10 有夠讚

Sarah

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
.
於 2023 年 6 月住了 1 晚

10/10 有夠讚

Jeanelle

喜歡：整潔度、員工素質和住宿環境和硬體
The staff looked out for me
於 2023 年 6 月住了 3 晚

6/10 一般般

Christine A

家庭旅遊
不喜歡：住宿環境和硬體
Property is a bit run down and the elevators were broke. The stairwell was like a sauna. The rooms were ok but more like a motel 6 without the reduced price. Convenient to I-10.

8/10 不錯哦

Lettie

於 2023 年 6 月住了 2 晚

8/10 不錯哦

Sharon

情侶出遊
Clean but a little run down.
於 2023 年 6 月住了 1 晚

2/10 很糟糕

Peter，Phoenix

不喜歡：員工素質
Front desk was disinterested and unhelpful. The area feels unsafe.
於 2023 年 5 月住了 1 晚

4/10 不太好

Lorraine，Calgary

情侶出遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Entire place smelt like cigarette smoke and air freshener. Front desk staff hardly spoke to us and was not helpful. Very noisy as it is by the interstate. Run down and not well maintained.
於 2023 年 5 月住了 1 晚

6/10 一般般

Kimberly

團體旅遊
喜歡：員工素質
Just Ok for one night.
It was ok for just one night. The room smelled like a wet dog, the TV didn’t work. I had to undo the cable box and plug it back in. The bed was springy and lots of traffic noise on the road side. Check in was fast.
於 2023 年 5 月住了 1 晚

8/10 不錯哦

Gary

商務旅客
喜歡：員工素質
於 2023 年 5 月住了 1 晚

10/10 有夠讚

Joshua

商務旅客, 團體旅遊
喜歡：整潔度和員工素質
Safe place to stay while I was in the area for training. The bed was comfortable and I had no problems with the room.
於 2023 年 5 月住了 2 晚

6/10 一般般

David

家庭旅遊
不喜歡：員工素質、住宿環境和硬體和客房舒適度
於 2023 年 5 月住了 3 晚

8/10 不錯哦

Rodney，Madison

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 4 月住了 1 晚

4/10 不太好

Julie

喜歡：員工素質
不喜歡：住宿環境和硬體
The nonsmoking room was on a floor filled with smoking rooms, the smoke smell filled the hall & came into the room. Towels were not filled in the room & were old worn out & stained. Comforter had a hole in it & pillows smelled. Parts of walls were not finished being repainted. Not a place I’d stay again & if not prepaid non-refundable would have left.
於 2023 年 4 月住了 2 晚

8/10 不錯哦

Pamela

團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Had a good experience at this best western hotel. Stay friendly & breakfast included However I excepted it to be a nicer hotel because I paid extra to go there. No fault of management just think it’s in a lower class neighbor hood. Other that I had a great stay
於 2023 年 4 月住了 1 晚

6/10 一般般

Jamie

於 2023 年 4 月住了 1 晚

10/10 有夠讚

Jamie

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 4 月住了 1 晚

2/10 很糟糕

Timm

商務旅客
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Altered Metal
Horrible, I will never stay here again, I should have just slept in my car, next year Ill drive the extra 40 miles in either direction to stay somewhere else. The only reason I stayed here was because of the convivence...wont make that mistake again... first off when I was checking in on that Saturday afternoon it seemed like I was inconveniencing the young man behind the counter to check in for the stay, second when you enter the building the notice at the door says "No smoking", this must be just a suggestion because this place reeks of stale Marlboro Reds and the 1970's, I even had a glass ashtray in my room like they were encouraging this type of thing, if I could have gotten a refund I would have but by the time the stench hits your nose its to late so I made the best of it, and the third thing is the towels are scratchy might as well try to dry off with a sheet of 90 grit sandpaper...yeah, wont be staying here again, but it does look nice outside but they need to clean along the fence line and fix the gardens...
於 2023 年 3 月住了 1 晚
Harsh 於 2023年3月27日回覆
Sorry for your experience but we were rented out.

10/10 有夠讚

Stewart

喜歡：整潔度、員工素質和住宿環境和硬體
As advertised
於 2023 年 3 月住了 1 晚

2/10 很糟糕

Kellie

不喜歡：整潔度、員工素質和住宿環境和硬體
I spoke with an Expedia rep the night I made this reservation about canceling because I typed the wrong date I needed may not March. The rep told me it would be taken care of but evidently it was not, I never went to the hotel because it was suppose to be cancelled so I could re book the correct date. I have snap shots of my entire conversation if needed
於 2023 年 3 月住了 1 晚
FDM Harsh Patel 於 2023年3月22日回覆
I think you meant to give this to the Expedia booking engine and not our hotel.

10/10 有夠讚

Brian

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 3 月住了 2 晚

10/10 有夠讚

Gail

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 3 月住了 1 晚

10/10 有夠讚

William

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good value
於 2023 年 2 月住了 2 晚

10/10 有夠讚

Aaron

於 2023 年 2 月住了 1 晚

10/10 有夠讚

Tammy

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2022 年 12 月住了 1 晚