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"Family of 4 for 9 days stay. Two bedroom apartment room booked and paid for. Unfortunately the Graceland has seen far better days. Much like the old girls who walk the street in clothing for someone half their age, this hotel is certainly not as advertised. 4 room changes, all unfortunately with issues: non working TV, poor WIFI, sewerage smell emanating from the air conditioner in room 1424 and along the entire 4th floor of that wing, loud pub music til 11pm from the beer bar next door etc. The staff are fine, but typical of a hotel where you are just a number and nothing ever gets done properly. The pools are numerous, being one of the main reasons we chose the Graceland, unfortunately broken, missing and past their useful life tiles are a problem throughout, especially the rooftop and main plaza pool, the nest pool in the new are suffers slightly less, however the poor maintenance and lack of attention has meant that individual mobile filters are used to pump the pool. Poor show all round I'm afraid. The best part of the stay was the breakfast, which was of a very good standard, but again, furniture, as is the case with this flogged and overworked hotel suffers. Number 1 rating on Hotels.com, Expedia and others is more likely based on the vendor pays for top billing. I won't stay here again and advise anyone who actually wants a restful stay to find alternative accommodation. I asked the staff how a hotel like this can be a 5 star (as advertised) hotel. Who knows!"

"The room was clean and great for a budget friendly group of four girls who were staying for one night in Phuket. Its a 15min walk from the airport which was a strong plus."

"Friendly staff "

"We loved our stay at Dinso! The breakfast buffet was great and the staff were all very friendly and helpful."

"Room was clean, staff was very nice and helpful. I wasn’t a fan of the food though. "

"The room was beautifully clean we had an amazing view and the air con was perfect slept like a baby ! The breakfast was out of this world catered for everyone and the staff were amazing definitely best hotel I’ve stayed in will definitely be back . The walk down to town and beach was only about 7 minutes walk away loved it ."

"Very nice resort. Breakfast included was fine. Meals and drinks were good but priced too high."

"The resort was beautiful and our room was top notch for the price point. Beyond that staff were extremely friendly and accommodating. The hotel location across from the beach adds to its 5 star rating. "

"Probably the best hotel I have ever stayed in. Staff are amazing, breakfast was great so much choice and tasty. Can’t fault this hotel at all. The location of Kata noi is a little remote walking to nearest town 20 mins up hill. "