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奧東納圖爾飯店的評分

3.5 out of 5
奧東納圖爾飯店
RN25 AMBATANDRANO, Ranomafana

評論

8.0

非常好

10 分，有夠讚；26 則評論中有 9 則" "
8 分，不錯哦；26 則評論中有 12 則" "
6 分，一般般；26 則評論中有 1 則" "
4 分，不太好；26 則評論中有 2 則" "
2 分，很糟糕；26 則評論中有 2 則" "

8.0/10

整潔度

9.0/10

員工素質

6.4/10

設施服務

6.6/10

住宿環境和硬體

7.6/10

環保程度

評論

10/10 有夠讚

QING

於 2023 年 10 月住了 1 晚
andria 於 2023年10月30日回覆
We appreciate your review. Come again. You are always very welcome. See you soon.

8/10 不錯哦

Harald

情侶出遊
喜歡：整潔度、員工素質和設施服務
不喜歡：住宿環境和硬體
Mooie omgeving. Zeer vriendelijk personeel. Prima eten. Badkamer mag zeker een renovatie ondergaan. Tijd voor renovatie
於 2024 年 5 月住了 3 晚
Andria 於 2024年5月13日回覆
Thank you for sharing your experience with us at Au Domnatur. Your comments encourage us in our major renovation program that is underway. See you soon.

4/10 不太好

Richard，Abbotsford

團體旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
The hotel is in the NP, that makes it convenient but other than that. Our bungalow smelt very musty, it had a small refrigerator but it didn’t even have a cord to plug it in. The lamp had no bulb, the shower leaked water all over the bathroom floor. A very old location which has been poorly maintained over many years.
於 2024 年 5 月住了 2 晚
Andria 於 2024年5月13日回覆
Thank you for your review. We are currently pursuing a major hotel renovation program to welcome you even better on your next visit. See you soon.

10/10 有夠讚

laura

喜歡：整潔度、員工素質和住宿環境和硬體
We loved the surroundings of this hotel and the view. Straight into the forest. The restaurant food was very good, though a slight mix up with breakfast which wasn’t served when we asked and delayed us quite a bit for our tour.
於 2024 年 3 月住了 1 晚
Andria 於 2024年3月31日回覆
Thank you for your visit. We really appreciate your reviews. We hope to welcome you again soon. Best regards.

8/10 不錯哦

claude

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Bon rétablissement personnels très agréable. Restauration de bonne qualité. Établissement de quategorie msimple mais vraiment à recommander. Nous y avons passé un très agréable séjour
於 2023 年 11 月住了 1 晚
Andria 於 2023年12月5日回覆
Merci beaucoup pour votre visite. Vos appréciations nous touchent et nous encouragent à faire encore mieux pour vous accueillir à votre prochain passage. A bientôt!

6/10 一般般

Petra

情侶出遊
喜歡：設施服務
The views are awesome and the big glassdoors and balcony help with enjoying the scenery. The garden is very nice. Yet, in our first bungalow the toilet had problems, the lights flickered, the mattress was lumpy and the fridge didn't work. So, we changed to another bungalow. The fridge again didn't work, but the rest was ok. Parking was kind of insecure just next to the busy road. Dinner and breakfast were ok. Plus points for the service to bring tea to the room and organise a guide.
於 2023 年 9 月住了 4 晚
Andria. 於 2023年9月28日回覆
Dear Guest,Thank you for taking your time to share your Au Domnatur experience. We will do our best to improve the quality of the equipement and services to welcome you again for next time. See you soon.

8/10 不錯哦

Eddie

家庭旅遊
喜歡：整潔度和員工素質
10 bungalows in the middle of breathtaking nature. Everything works as it should, but some repairs are necessary. The staff is very kind and warmhearted, the food selection is rather small but very tasty. We really enjoyed our stay and the visit of the Ranomafana National Park, the thermal baths, and the village itself.
於 2023 年 8 月住了 3 晚
Andria 於 2023年9月5日回覆
Thanks a lot for sharing your" Au Domnatur" experience. It's always a pleasure for us to offer you a pleasant stayin the rainforest. We are doing our best to improve the quality of our services. Come again! You are always welcome.

10/10 有夠讚

Tiago

於 2023 年 8 月住了 1 晚
Andria 於 2023年9月20日回覆
Dear guest,Thanks a lot. We will do our best to earn your appreciation. You are always very welcome to Au Domnatur. See you soon.

2/10 很糟糕

真實旅客

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Ga hiet niet naar toe
Hotel is in slechte conditie staf wa verschrikkelijk Duur eten niet lekker
於 2023 年 6 月住了 1 晚
Andria 於 2023年6月7日回覆
Merci pour votre avis.Nous effectuons les investigations et apporterons les mesures correctives adaptées. Nous sommes vraiment désolés que le surclassement de chambre que nous vous avons offert ne vous a pas apporté satisfation. Nous tâcherons de faire mieux à votre prochain séjour.

8/10 不錯哦

Jackie

家庭旅遊
喜歡：整潔度和員工素質
We stayed two nights in two rooms while visiting the National park. The rooms look out onto the forest and have balconies where you can relax and enjoy the view. It is a short drive to the village and the National Park. The staff were attentive and helpful and the food was good - especially breakfast. Sadly the damage caused by cyclones over the last two years mean some rooms are still being repaired and the pool is out of order. I was upgraded to a junior suite which was very comfortable.
於 2023 年 4 月住了 3 晚
Andria 於 2023年4月13日回覆
We appreciate your nice review. It's really encouraging usto do our best to provide you with a great stay in the rainforest. Thank you for sharing your Au Domnatur experience. Looking forward to seeing you again soon.

2/10 很糟糕

Desislava

團體旅遊
不喜歡：設施服務和住宿環境和硬體
The smell of mold, the rotted deck boards, the breakfast (American) was 45,000 Ar vs other (better) hotels at 18,000 Ar. So very disappointed, we woke up early in order to leave immediately.
於 2023 年 3 月住了 1 晚
Andria 於 2023年4月6日回覆
Thank you for your review. We are carrying out investigations and will take the necessary measures.We are very sorry that the room ugrade we offered you did not bring you satisfaction. We will try to do our best for your next visit. Regards.

10/10 有夠讚

Mehdi

於 2023 年 1 月住了 2 晚
Andria 於 2023年1月15日回覆
Chers clients, Merci beaucoup pour votre notation. Nous en sommes très heureux. Cela nous motive pour la suite.A bientôt pour un prochain séjour. Vous êtes toujours les bienvenus.

8/10 不錯哦

Tobias

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Bon hôtel au centre du parc national de Ranomafana
Séjour très agréable dans un hôtel qui s’intègre bien dans la nature. Vue sur la forêt. Belle terrasse, très calme mais pas loin de la ville. Chambre très spacieuse. Piscine pas disponible car en rénovation.
於 2023 年 1 月住了 1 晚
Andria 於 2023年1月12日回覆
Monsieur,Nous avons beaucoup apprécié vos commentaires. C'est toujours un plaisir de vous accueillir Au Domnatur. Nous faisons de notre mieux pour rendre le séjour agréable. Les travaux de réhabilitation de la piscine sont en cours. Revenez nous vite. Vous êtes toujours le bienvenu !

8/10 不錯哦

Douglas

喜歡：整潔度和員工素質
The bungalows are spacious and have wonderful views across the valley. Staff are friendly and helpful. It is a pleasant 15 minute walk to the village, well worth it for the views and peaceful ambience.
於 2022 年 11 月住了 5 晚
Andria 於 2022年12月1日回覆
Dear Guest, Thanks a lot for your encouraging review. We'll continue to work hard to improve the environment and our services to welcome you even better. See you soon.

8/10 不錯哦

Douglas

喜歡：整潔度和員工素質
Very nice bungalows with great views, friendly and helpful staff.
於 2022 年 11 月住了 2 晚
Andria 於 2022年11月17日回覆
Dear Guest, Thanks a lot for your encouraging review. We'll continue to work hard to improve the environment and our services to welcome you even better. See you soon.

10/10 有夠讚

Yasmine

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great stay
It is a great discovery. The place is incredible and blend perfectly with the nature all around. The staff is kind and helpfull. We definitly recommand it
於 2022 年 10 月住了 1 晚
Andria. 於 2022年10月26日回覆
Dear Guests,You experienced great moments in this peaceful nature.You deserve it : You're in vacation! Thank you for the encouraging review. See you soon.

10/10 有夠讚

Stephan

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Jederzeit wieder
Ausgesprochen freundliches und hilfsbereites Personal mit guten Englischkenntnissen. Ein sehr schöner Ort mit Blick durch das Tal. Die Gebäude sind Geschmackvoll gestaltet, aber schon etwas älter. Das Essen ist liebevoll zubereitet, gerade die madagassischen Spezialitäten haben uns gut geschmeckt. Das Lunchpaket war mit Alufolie und Plastiktüte verpackt ,deshalb der Abzug beim Umweltschutz .
於 2022 年 3 月住了 3 晚
The Manager. 於 2022年4月3日回覆
Mr. Stephan Drobinski, It was a great pleasure for us to welcome you at AuDomnatur. Your review means a lot to us and encourages us to improve even more. Welcome to a new experience! See you soon. The Manager.

10/10 有夠讚

Thomas

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Très belle vue depuis la chambre. Personnel très serviable et donne de bonnes recommandations pour découvrir les environs. Très bon repas sur place, très bon à recommander le hen'omby ritra (commander à l'avance)
於 2020 年 1 月住了 2 晚
DG 於 2020年1月14日回覆
Nous sommes heureux que vous ayez apprécié notre hospitalité ,la beauté de notre cadre. Merci beaucoup pour vos commentaires Nous sommes toujours à votre disposition : vous êtes les bienvenus pour un prochain séjour

8/10 不錯哦

真實旅客

情侶出遊
喜歡：整潔度和員工素質
The staff here were brilliant. Friendly, helpful and attentive, arranging or helping with many things, including our onward travel. Food was excellent. The location and setting were superb, immersed in the forest and close to the park entrance. The hotel lets itself down with a disappointing 'tiredness' and lack of maintenance. This, however, did not spoil our experience here and we would happily visit again.
於 2019 年 12 月住了 3 晚
DG 於 2019年12月28日回覆
We're glad you had a great stay with us We appreciate your encouraging review We take things in hand to welcome you even better on your next visit / Happy new year!

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 11 月住了 3 晚
DG 於 2019年12月25日回覆
Thank you very much for your review We hope to see you again soon Merry Chrismas and happy New year

8/10 不錯哦

真實旅客

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Great views from the bungalows! This place looks good, rooms as well however the bathroom is run down, having said that the shower still was nice and hot. Overall it could do with a bit of updating but still we had a nice experience and thought the overall reviews are a bit too negative. Nice staff and nothing beats these views!
於 2019 年 11 月住了 2 晚
DG 於 2019年11月16日回覆
Dear Guests We appreciate your feedback That's very kind of you. We are glad that you enjoyed the place ; the view especially . A renovation program for our equipment is launched We hope to see you soon

8/10 不錯哦

真實旅客

於 2019 年 10 月住了 1 晚
DG 於 2019年10月24日回覆
Merci bien pour vos appréciations Nous allons faire toujours de notre mieux pour vous recevoir dans les meilleures conditions possibles A bientôt !

4/10 不太好

真實旅客

團體旅遊
不喜歡：設施服務和住宿環境和硬體
Sehr alte Einrichtung, vor allem die Matratzen waren richtig durchgelegen. Die Bettdecke war schmuddelig und die Moskito Netze voller Löcher. Internet gab es nur in der Lobby. Es gab keinen Roomservice der während unseres Aufenthaltes die Zimmer gereinigt hat. Das Licht im Zimmer war kaputt und hat die ganze Nacht lang geleuchtet. Einzig das Essen war sehr gut, wenn auch in trostloser, heruntergekommenen Atmosphäre.
於 2019 年 9 月住了 2 晚
DG 於 2019年11月17日回覆
Thank you for your reviews We are sorry for the obsolescence of the equipment Since then, we have started a renovation program We hope to welcome you in better conditions during a future visit.

8/10 不錯哦

真實旅客

情侶出遊
喜歡：員工素質和設施服務
不喜歡：整潔度
Posizione suggestiva con una vista meravigliosa sulla foresta di Ranomafana. Staff estremamente gentile e pietanze ben cucinate (in particolare ottima la steak a cheval). Camere un po’ spartane e non pulitissime ma tutto sommato esperienza positiva.
於 2019 年 8 月住了 2 晚
DG 於 2019年8月22日回覆
Merci bien pour vos appréciations Nous en tiendrons compte pour améliorer encore

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff met us with pineapple juice and carried our luggage to our bungalow. The view from our room was incredible!!! Some may find the WiFi slow but you shouldn’t worry about that, the view makes up for it!!!
於 2019 年 7 月住了 3 晚
the Management 於 2019年7月12日回覆
We are happy that you enjoyed your stay at Au Domnatur W'll insist on supplier to improve the WiFi network You are always welcome/