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安大略庫卡蒙格牧場希爾頓花園飯店的評分

3 out of 5
安大略庫卡蒙格牧場希爾頓花園飯店
11481 Mission Vista Drive, Rancho Cucamonga, CA

評論

8.6

有夠讚

10 分，有夠讚；939 則評論中有 541 則" "
8 分，不錯哦；939 則評論中有 248 則" "
6 分，一般般；939 則評論中有 70 則" "
4 分，不太好；939 則評論中有 43 則" "
2 分，很糟糕；939 則評論中有 37 則" "

9.0/10

整潔度

8.8/10

員工素質

8.2/10

設施服務

8.8/10

住宿環境和硬體

8.4/10

環保程度

評論

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Amy T 於 2018年4月30日回覆
Thanks!

6/10 一般般

真實旅客

喜歡：整潔度、住宿環境和硬體和客房舒適度
不喜歡：員工素質
GOOD
Its a great time to have a comfort time in this hotel

8/10 不錯哦

真實旅客

喜歡：整潔度和員工素質
房间的设施和用具包括床单什么的都比较旧了

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

8/10 不錯哦

Julie，China

喜歡：員工素質、住宿環境和硬體和客房舒適度
打扫马虎
酒店装修氛围和前台服务非常好。就是客房清洁有问题。我梳头掉落在卫生间里的头发根本没有清扫

4/10 不太好

twiggie

不喜歡：住宿環境和硬體

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

4/10 不太好

Brandon

家庭旅遊
不喜歡：整潔度和住宿環境和硬體
Well firstly they charged me twice and had to refund. The lady in the morning had to do it. There was no conditioner in the bottle in the shower. The front door had dirty finger prints on it. The room had missing patches of wall paper the area around the tub was dirty and the elevator call for the 2nd floor is about to go into the wall. Not 8.6 like they say. The breakfast voucher had to get in the morning because they didn't give them to me upon check in. So i won't stay there again.
於 2024 年 5 月住了 1 晚
Admin HGIRC 於 2024年5月14日回覆
We are sorry that you had an unsatisfactory experience but as the majority of our reviews reflect, this is not the norm for our property. We pride ourselves in our customer service and if we fell short in regards to your stay, I do sincerely apologize. We hope you consider visiting us again in the future for a chance to leave you with a more lasting impression.

8/10 不錯哦

Gilberto

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Admin HGIRC 於 2024年5月14日回覆
Thank you for staying with us and leaving us a great rating, our hope is that when you return you will be back to visit us!

10/10 有夠讚

Juan

家庭旅遊
Liked that the building is well kept and the staff are very friendly. I just wished the breakfast would be included with the booking
於 2024 年 5 月住了 1 晚
Admin HGIRC 於 2024年5月14日回覆
Thank you so much for taking the time to leave us a great rating! I am happy to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!

10/10 有夠讚

Carla

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
all was great!
於 2024 年 4 月住了 1 晚
Admin HGIRC 於 2024年5月2日回覆
Thank you for taking a moment to leave us a wonderful rating. I am happy to hear that you enjoyed your stay with us! We look forward to welcoming you back to our hotel in the future.

10/10 有夠讚

Amy

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Admin HGIRC 於 2024年5月2日回覆
Thank you so much for taking the time to leave us a great rating! I am happy to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!

8/10 不錯哦

Noe

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This location was conveniently located near the Toyota arena (1 mile) there plenty of eateries and target for last minute forgotten item.
於 2024 年 4 月住了 1 晚
Admin HGIRC 於 2024年4月23日回覆
Thank you for taking the time to share your feedback with us in regards to your recent stay. I am happy to hear that you enjoyed your stay with us. We hope for another opportunity to welcome you back again soon!

10/10 有夠讚

Shannon，Otis Orchards

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Wonderful customer service!!! We always stay here when we are in town visiting family.
於 2024 年 2 月住了 1 晚
Admin HGIRC 於 2024年2月29日回覆
Thank you for your recent stay and review. Your feedback is very important to us. Thank you for pointing out the great service you received. I'm happy to read our team had such a positive impact on your experience and we are honored that you choose us. We cant wait to see you again!

10/10 有夠讚

JAIME

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 2 晚
Admin HGIRC 於 2024年2月13日回覆
Thank you so much for taking the time to leave us a great rating! I am happy to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!

8/10 不錯哦

Brett

家庭旅遊
不喜歡：整潔度和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Admin HGIRC 於 2024年2月7日回覆
Thank you for your feedback, please feel free to reach out and let us know how we can improve. We hope to welcome you back next time you are in the area!

10/10 有夠讚

Jennifer

喜歡：整潔度、員工素質和住宿環境和硬體
It was clean. There was a mall across the street everything was walkable. The pool was a little cold, but the Jacuzzi was perfect.
於 2024 年 1 月住了 3 晚
Admin HGIRC 於 2024年2月7日回覆
Thank you for sharing your positive experience with us! We're delighted to hear that you found our hotel clean and location to be convenient. We hope to welcome you back soon!

6/10 一般般

David

家庭旅遊
不喜歡：整潔度和住宿環境和硬體
The restroom is in desperate need of being updated - the shower was gross!
於 2023 年 12 月住了 2 晚
Admin HGIRC 於 2024年2月7日回覆
Thank you for taking the time to provide us with your feedback regarding your stay, It is disappointing to learn that the condition of the room did not match the high standards we aim to provide. We understand that cleanliness is a crucial aspect of a comfortable stay, and we regret that we fell short in this regard. We would like to assure you that your feedback has been shared with the relevant departments, and we are committed to taking the necessary steps to prevent a recurrence of these issues. We sincerely hope you will consider giving us another opportunity to serve your future lodging needs as we are to be fully renovated soon!

10/10 有夠讚

Sean

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚
Admin HGIRC 於 2024年2月7日回覆
Thank you so much for taking the time to leave us a great rating! I am happy to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!

10/10 有夠讚

Isaiah

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Admin HISO 於 2024年2月7日回覆
Thank you for taking a moment to leave us a wonderful rating. I am happy to hear that you enjoyed your stay with us! We look forward to welcoming you back to our hotel in the future.

8/10 不錯哦

Stephen

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Baby cribs suck other than that its all good
於 2023 年 11 月住了 2 晚

10/10 有夠讚

Azucena

於 2023 年 10 月住了 1 晚

10/10 有夠讚

HANNAH G

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚

8/10 不錯哦

Éric，Longueuil

於 2023 年 10 月住了 1 晚

10/10 有夠讚

cary

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
So happy I booked a room here. I'm in the area every weekend and this is my first time staying here. I was very pleasantly surprised and will definitely be coming back!
於 2023 年 9 月住了 1 晚

10/10 有夠讚

Valerie，Perris

喜歡：整潔度、員工素質和住宿環境和硬體
Nice staff
於 2023 年 9 月住了 1 晚

10/10 有夠讚

Andrea

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The front desk staff was very polite, the room was very comfortable. Thank you for an enjoyable stay.
於 2023 年 9 月住了 1 晚

10/10 有夠讚

Gregory

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great
於 2023 年 9 月住了 1 晚

10/10 有夠讚

Danielle

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Cozy
Very comfortable enjoyed my stay
於 2023 年 8 月住了 1 晚

10/10 有夠讚

lara

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 1 晚

10/10 有夠讚

David

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 7 月住了 1 晚

10/10 有夠讚

Christopher

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 7 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 1 晚

4/10 不太好

Corrina

家庭旅遊
不喜歡：員工素質
Disappointed
Paid extra for breakfast. Nothing special. We usually get free breakfast like that. Suggestion go stay at Embassy and have their breakfast in morning. Much better. And you serve yourself.
於 2023 年 6 月住了 2 晚

10/10 有夠讚

mildred

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Everything was great...My intentions are to stay again with you on my next visit to california.
於 2023 年 5 月住了 2 晚

4/10 不太好

Val

於 2023 年 4 月住了 2 晚

8/10 不錯哦

Yadira

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 4 月住了 1 晚

4/10 不太好

Yuliia

家庭旅遊
喜歡：整潔度和員工素質
.
於 2023 年 3 月住了 1 晚

10/10 有夠讚

Brian，Howell

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Restaurants all around including some in walking distance. Clean and freat service
於 2023 年 3 月住了 2 晚

6/10 一般般

ARMANDO

家庭旅遊
喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質
El personal es no es nada agradable con lo huéspedes
於 2023 年 3 月住了 1 晚

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度和員工素質
Comfortable Stay but Needs Updating
The hotel is ok - could definitely use some updating. The rooms were clean and comfortable, but need some new pillows, mattresses and decor.
於 2023 年 2 月住了 1 晚

8/10 不錯哦

Connor

於 2023 年 1 月住了 1 晚

8/10 不錯哦

Raymond

喜歡：整潔度、員工素質和住宿環境和硬體
need new mattress
於 2022 年 12 月住了 3 晚

10/10 有夠讚

Ralph

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very pleasant stay we'll definitely be back
於 2022 年 12 月住了 1 晚

6/10 一般般

Víctor Javier

喜歡：住宿環境和硬體和客房舒適度
No limpian las habitaciones durante la estancia ni obsequian agua
於 2022 年 12 月住了 3 晚

10/10 有夠讚

John

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great stay
Excellent
於 2022 年 12 月住了 2 晚

10/10 有夠讚

Saraijane

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 12 月住了 1 晚

10/10 有夠讚

Anna

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
pleasant stay and friendly staff. breakfast was great
於 2022 年 10 月住了 1 晚

6/10 一般般

Carlos

喜歡：整潔度、員工素質和住宿環境和硬體
The lady at the front desk wasn't too familiar with the hotel since it seems that she was just covering for someone. I ended up getting a room with 2 queen beds instead of the king bed I booked. Check-in process was slow so I honestly didnt want to go and spend more time at the front desk trying to get a different room. I have stayed at this hotel before and it was fairly quiet. This time there was a loud family on top floor and also next door. Kids kept running around
於 2022 年 8 月住了 1 晚

10/10 有夠讚

Carlos

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Will definitely be staying at this hotel again!
Great hotel for the price. Will definitely be staying here again. I travel a lot for work and I stay in hotels every 2-3 weeks. I always try to stay at hotels that provide breakfast and I was very pleased with what offered at Hilton Garden Inn. Food was great but it was truly the service that impressed me. The lady that was serving the food was very polite and helpful. The gentlemen that was working in the area and charging was also very helpful. Them two were a great example of what amazing customer service should be like.
於 2022 年 8 月住了 1 晚