I picked this hotel so my kids could swim. I get there for a two night stay and THE POOL IS OUT OF ORDER. The well-meaning but unhelpful clerk said it was because "the phone in the pool room was broken". (A major hotel chain cant get a repair immediately?? Must be laziness, complacency, or incompetence. I asked for some kind of credit. He said he couldn't do anything because i booked through Expedia. Total waste of time and money.
Not to mention: the broken wood floor in the room that would pinch your foot unless you put a towel over it, and trash EVERYWHERE - every floor, the elevators, outside, and in the bar and lobby, because of a wedding and the staff left it like that for over 24 hours.
I will NEVER stay at a Hilton again. They used to have a good reputation but I guess they've declined over the years.