This was our first stay at this property and overall, it was very good. Our only complaint, which is significant, was that the mattresses in our room were terrible and we woke up sore. However, we reported this to the person at the front desk, Alexander, upon check-out and he said he was very sorry and took off one night's stay from our bill for our trouble. We were very surprised and pleased as we did not expect this. He also told us that we would be given an upgraded King suite the next time we stayed there. This unexpected gesture was very nice and we will definitely stay at this hotel again.