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昆西東假日飯店 - IHG 旗下飯店的評分

3 out of 5
昆西東假日飯店 - IHG 旗下飯店
4821 Oak St, Quincy, IL

評論

8.8

有夠讚

10 分，有夠讚；487 則評論中有 289 則" "
8 分，不錯哦；487 則評論中有 134 則" "
6 分，一般般；487 則評論中有 36 則" "
4 分，不太好；487 則評論中有 18 則" "
2 分，很糟糕；487 則評論中有 10 則" "

9.4/10

整潔度

9.0/10

員工素質

8.8/10

設施服務

9.2/10

住宿環境和硬體

8.8/10

環保程度

評論

10/10 有夠讚

dunbang

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

6/10 一般般

Kati

團體旅遊, 親子旅遊
喜歡：設施服務和住宿環境和硬體
不喜歡：員工素質
The restaurant staff, although very friendly, were completely confused by meal vouchers. We were there with entire baseball team for tournament and every single family had to fight with the staff over free meal vouchers. Very stressful. Some of our friends paid full price because they gave up arguing with waiter Toilet in our room stopped working several times. Easy fix by lifting tank lid but still should not have been an issue No one at front desk for many visits to ask questions. Had to keep checking back until someone was there
於 2024 年 5 月住了 1 晚
Mark A 於 2024年5月24日回覆
Kati I apologize for the breakfast voucher confusion. Newer staff have difficulties but we are training them as quickly as we are able. You might imagine on a day with many families that there are far more guests requesting things in their rooms than desk staff to fulfill them. The desk staff was not on break, they were running from room to room delivering amenities, roll away beds for people who booked rooms with one bed but needed two, and many other request.

10/10 有夠讚

Donna

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Mark A 於 2024年5月21日回覆
Thank you for the great review score!

10/10 有夠讚

Talitha

喜歡：員工素質
於 2024 年 4 月住了 2 晚
Mark A 於 2024年4月12日回覆
Thank you for the great review score.

4/10 不太好

Nancy

家庭旅遊
喜歡：住宿環境和硬體
Had to wait over 5 minutes for the desk clerk to come back. We tried to make conversation about the 100 mile rule to stay there. She was rude and said they were catering to business travel and there were plenty of other nearby hotels for others. Weird that is your business plan, yet you have preteen running all over and you allow dogs. Though it was very cute!!
於 2024 年 4 月住了 1 晚
Mark A 於 2024年5月21日回覆
Nancy we apologize for the rules we've had to make to protect our property and staff. I can assure you it's not personal. You might want to consider how bad things must be with local guests that we'd be willing to turn away those guests?

10/10 有夠讚

Brandon

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Hotel was clean and staff was very friendly. Had convenient shopping within walking distance and plenty of food options close by
於 2024 年 3 月住了 3 晚
Mark A 於 2024年3月19日回覆
Thanks for the great review score and feedback!

10/10 有夠讚

Chris

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Newly remodeled, quiet, comfortable. Restaurant was ok, good service, food was just ok.
於 2024 年 2 月住了 1 晚
Mark A 於 2024年3月4日回覆
Thanks for the great review feedback!

10/10 有夠讚

johnnie

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Quincy
Glad I selected this hotel.
於 2024 年 2 月住了 3 晚
Mark A 於 2024年3月1日回覆
Thanks for the great review.

6/10 一般般

Jorden

於 2024 年 2 月住了 2 晚

10/10 有夠讚

Scott

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very Nice Suites
Very nice suites! Everything a family could ask for. Breakfast disappointing. Did not like having to dine in.
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Brandy Marshall

情侶出遊, 商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very clean, personable staff.
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Darren

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚

8/10 不錯哦

mark

喜歡：整潔度
於 2023 年 12 月住了 1 晚

6/10 一般般

Paula

喜歡：整潔度、設施服務和住宿環境和硬體
I had to leave after one day because I had left medicine at home. I explained this to staff at checkout, I was advised to have Expedia call them about this as my reservation was through Expedia. After a long phone call with Expedia staff I was advised I would be contacted in 24 hours. I did get multiple emails stating that they were having difficulty contacting anyone at the hotel. Finally I was advised there would be a charge for the room I was not able to use, even though I checked out in plenty of tim for the room to be cleaned and used. All the staff I interacted with from the hotel were fine. Expedia not so much.
於 2023 年 12 月住了 2 晚

10/10 有夠讚

Bethany

於 2023 年 12 月住了 3 晚

10/10 有夠讚

Robbie

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff was very very nice, from the young lady that called us prior to our arrival to explain the Holiday (thanksgiving) scheduling of meals , to the Manager Tom that checked us in. very accommodating. Will defiantly return when in the area again.
於 2023 年 11 月住了 3 晚

10/10 有夠讚

Bruce

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Property and staff were good - on site restaurant was good for breakfast. Will stay here again.
於 2023 年 11 月住了 5 晚

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Smokers should not be by the door. I don't care if it's raining.
於 2023 年 10 月住了 2 晚

10/10 有夠讚

Hiroko

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We enjoyed stay this hotel and we will definitely stay there again!
於 2023 年 10 月住了 1 晚

10/10 有夠讚

Cassandra

喜歡：整潔度、員工素質和住宿環境和硬體
Very nice room
於 2023 年 10 月住了 2 晚
Mark A 於 2023年10月19日回覆
Thank you for the great review score and the feedback.

10/10 有夠讚

Mary Ann

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Price was on the high side
於 2023 年 9 月住了 1 晚
Mark A 於 2023年10月19日回覆
Thank you for the nice review score.

10/10 有夠讚

Don

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
100% SATISFIED
One of the best Hotels I’ve ever stayed in. Great Restaurant and Bar just off the Lobby I’ll be back
於 2023 年 9 月住了 2 晚
Mark A 於 2023年9月20日回覆
Thank you for the wonderful review and score!

10/10 有夠讚

Kristina

喜歡：整潔度、員工素質和住宿環境和硬體
The staff was incredibly friendly!
於 2023 年 9 月住了 3 晚
Mark A 於 2023年9月20日回覆
Thanks for the great review!

10/10 有夠讚

Doug

於 2023 年 8 月住了 1 晚
Mark A 於 2023年9月5日回覆
Thank you for the great review score!

10/10 有夠讚

Daniel

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Doing some remodeling, but i cant see anything to concern us so far.
於 2023 年 8 月住了 1 晚
Mark A 於 2023年9月5日回覆
Thank you for the great review score!

10/10 有夠讚

Craig

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
Good, clean hotel with decent fitness room.
於 2023 年 8 月住了 1 晚
Mark A 於 2023年8月4日回覆
Thank you for the very nice revied and the feedback.

10/10 有夠讚

Nancy

團體旅遊, 家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 4 晚
Mark A 於 2023年8月1日回覆
Thanks for the great review score!

10/10 有夠讚

Ronald

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Nice trim and friendly staff
於 2023 年 7 月住了 1 晚
Mark A 於 2023年7月19日回覆
Thanks for the great review score!

8/10 不錯哦

James

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
it was nice
於 2023 年 7 月住了 1 晚
Mark A 於 2023年7月19日回覆
Thank you for the 4 of 5 review score.

10/10 有夠讚

David

於 2023 年 7 月住了 2 晚
Mark A 於 2023年8月1日回覆
Thank you for the great review score!

10/10 有夠讚

Susan

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great Staff and Service
I've stayed here multiple times. Very good service.
於 2023 年 7 月住了 1 晚
Mark A 於 2023年7月12日回覆
Thanks for the great endorsement!

10/10 有夠讚

Elizabeth

於 2023 年 6 月住了 1 晚
Mark A 於 2023年6月17日回覆
Thank you for the great re view score!

2/10 很糟糕

Joseph

於 2023 年 5 月住了 2 晚
Mark A 於 2023年7月12日回覆
Thank you for the review. But without including feedback it's impossible to determine if we could have done anything better.

6/10 一般般

luis

於 2023 年 5 月住了 6 晚
Mark A 於 2023年6月17日回覆
Thank you for the review score. Without some detail about your stay it's not possible for us to determine what is driving the score.

6/10 一般般

Sylvia

於 2023 年 5 月住了 2 晚
Mark A 於 2023年6月17日回覆
Thank you for the review score. Without some detail about your stay it's not possible for us to determine what is driving the score.

2/10 很糟糕

Mark

於 2023 年 5 月住了 1 晚
Mark A 於 2023年6月17日回覆
Thank you for the review score. Without some detail about your stay it's not possible for us to determine what is driving the score.

10/10 有夠讚

Thomas，Beaver Dam

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Love everything about it. I would definitely stay there again. In fact I didn't want to leave .
於 2023 年 4 月住了 1 晚
Mark A 於 2023年4月24日回覆
Thank you for the great review!

10/10 有夠讚

Thomas，Beaver Dam

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Love it
於 2023 年 4 月住了 1 晚
Mark A 於 2023年4月17日回覆
Thank you for the great review score.

10/10 有夠讚

Randy

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
Everything going well.
於 2023 年 4 月住了 1 晚
Mark A 於 2023年4月17日回覆
Thank you for the great review score.

10/10 有夠讚

NATHANIEL，NEW LENOX

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Upgrades and updates needed at property - nonetheless, the best option for travel to Quincy.
於 2023 年 4 月住了 1 晚
Mark A 於 2023年4月17日回覆
Thank you for the great review score.

4/10 不太好

erik

商務旅客
喜歡：整潔度
不喜歡：員工素質
於 2023 年 3 月住了 2 晚

4/10 不太好

donald

情侶出遊
不喜歡：員工素質、設施服務和住宿環境和硬體
We stay in hotels about 30 days a year in various countries besides the U.S. and this hotel hands down wins the award for the worst service. Its like the management probably has never stayed in a hotel. The desk people don't even acknowledge you. We had a suite and there were only 3 hangers in the closet for 2 people. I requested a few more and after 4 days still couldn't get them. The room wasn't cleaned on the second day and I had to ask 3 different times on the 3rd day to have it cleaned
於 2023 年 3 月住了 4 晚

10/10 有夠讚

Tracey

家庭旅遊
喜歡：員工素質和設施服務
It was great except the pool area. Big clump of hair in the pool. Hot tub bottom had sand and there was mold in the room on the ceiling and wall.
於 2023 年 3 月住了 1 晚
Mark A 於 2023年3月6日回覆
Thank you for the review and the feedback. I apologize for the pool area. The dehumidifying equipment died about 4 months ago and we ordered a new system that won't be built until mid this summer sometime. So it's difficult to keep the appearance that we'd like while still making the room available to those who want to use it.

10/10 有夠讚

Matthew

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 2 月住了 1 晚
Mark A 於 2023年2月22日回覆
Thanks for the great review score!

10/10 有夠讚

Brock

10/10 有夠讚

Diane

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Clean comfortable rooms and friendly service. Restaurant is very good.
於 2022 年 12 月住了 1 晚
Mark A 於 2023年2月22日回覆
Thanks for the great review!

10/10 有夠讚

Emilie

於 2022 年 10 月住了 1 晚
Mark A 於 2022年10月26日回覆
Thanks for the perfect 10 score!

10/10 有夠讚

Erica J.

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great over night stop.
於 2022 年 10 月住了 1 晚
Mark A 於 2022年10月26日回覆
Thank you for the great review score!

10/10 有夠讚

Maynara

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Clean and quiet! Great!
於 2022 年 9 月住了 3 晚
Mark A 於 2022年10月5日回覆
Thank you for the great review score and the feedback!

10/10 有夠讚

Debbie

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2022 年 9 月住了 2 晚