Property is great. Facilities are clean. Easy access to everything. Breakfast buffet is great, plenty of choices, great variety. Dinner is a bit more limited. Staff is friendly, but not amenable. Rooms are clean and spacious, but no iron and board (standard in any hotel). Call the front desk to get one (tips to pay). Water in the rooms is not potable. They provide you with 1 bottle of water, which you can use for drinking and brushing teeth. They replenish the bottles, but if you need more than 1, call the front desk (more tips to pay). Check in process is horrible. The hotel is far away from everything (part of why we chose it). Long drive to get to it. 1.5 hrs away to closest international airport. After a long flight and drive, you expect a seamless check in. Well, we got to the front desk, one of the people in the counter ask how she could help. I said I wanted to check in. She requested all documentation (passports, reservation number, etc. - this is standard). She checked her system, she asked me if I had been to the check in area. I looked up, and the sign said "check in." She turned to her partner, they laugh, and she tells me to follow her. We walk to another building next to lobby, and they ask me to sit down. We wait for 5 minutes. I'm asked to fill out some forms. They photocopy our passports. Once complete, need to go back to the check in area to get bracelets to show we are guests. Lobby is noisy (loud music), and next to pool, which at time had a DJ blasting.
