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Hotel Universel

3.0 star property
Travelers can enjoy relaxing days with Italian cuisine at Boston Pizza Restaurant and lively nights dancing under the stars at this versatile hotel

Choose dates to view prices

Located near Laval University, Hotel Universel offers relaxation and entertainment. Rejuvenate in the sauna or steam room, savor Italian dishes, or enjoy the nightclub. The hotel features free in-room WiFi, garden spaces for walks, and attentive staff ready to assist.

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
The current price is NT$2,510
NT$2,987 total
includes taxes & fees
May 31 - Jun 1
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About this property

Hotel Universel

  • Hotel near Laval University
  • Located close to Cegep de Sainte-Foy and PEPS, Hotel Universel provides a grocery/convenience store, a terrace, and a coffee shop/cafe. The on-site restaurant, Boston Pizza Restaurant, features Italian cuisine. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services.
  • Other perks at this hotel include:
    • An indoor pool
    • Free self parking
    • English breakfast (surcharge), an elevator, and a 24-hour front desk
    • A TV in the lobby, free newspapers, and a front-desk safe
    • Guest reviews say great things about the helpful staff and location
  • Room features
  • All 182 rooms include comforts such as air conditioning, as well as amenities like free WiFi. Guest reviews speak well of the clean rooms at the property.
  • Extra conveniences in all rooms include:
    • Bathrooms with shower/tub combinations and free toiletries
    • Plasma TVs with cable channels
    • Refrigerators, heating, and daily housekeeping

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The price is NT$2,777
NT$3,305 total
includes taxes & fees
May 31 - Jun 1
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Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from March 9 2026 to May 16 2026 (dates subject to change):
  • Sauna

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for English breakfast: approximately CAD 25 to 30 for adults, and CAD 25 to 30 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
Property Registration Number 006160, 2026-12-31

We should mention

Only registered guests are allowed in the guestrooms

Frequently asked questions

Does Hotel Universel have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Hotel Universel?

As of 2026/5/21, prices found for a 1-night stay for 2 adults at Hotel Universel on 2026/5/31 start from NT$2,510, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Universel pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Universel?

Check-in start time: 4 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel Universel?

Check-out is at 11:00 AM.

Where is Hotel Universel located?

Located in Sainte-Foy-Sillery-Cap-Rouge, this hotel is within a 10-minute walk of Laval University and Cegep de Sainte-Foy. PEPS and Laurier Quebec are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.4

Good

7.6

Cleanliness

7.4

Amenities

8.2

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 802 out of 2632 reviews
Rating 8 - Good. 760 out of 2632 reviews
Rating 6 - Okay. 575 out of 2632 reviews
Rating 4 - Poor. 303 out of 2632 reviews
Rating 2 - Terrible. 192 out of 2632 reviews

Reviews

Verified

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service
Great location, friendly staff, rooms are outdated, but comfy pillows and bed! Would stay again!
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Genevieve

Liked: Cleanliness, staff & service, property conditions & facilities
Love the pool/spa area of this hotel
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Fahad

Liked: Cleanliness, amenities, property conditions & facilities
It’s really nice place and recommended to others especially the pool and hot tub area!!
Stayed 2 nights in Dec 2025
Verified

6/10 Okay

Carl

Liked: Cleanliness, staff & service
Disliked: Amenities
Located right by Université Laval, this hotel is easily accessible and close to good food options. The rooms need a bit of upkeep (plumbing, curtains, tv) but it is very clean.
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Haritha

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless, jacuzzi was relaxing
Stayed 1 night in Jan 2026
Verified

8/10 Good

Davide

Liked: Cleanliness, amenities
Good bang for your buck. Bed a bit crocked in the middle, but overall comfy. Swimming pool overfilled with kids at all times having a ton of fun!
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great staff. Ongoing renovations and no restaurant while we were there. Some homeless in the walkway. Room was amazing and clean. Would stay again once renovations are completed.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Brent

Liked: Cleanliness, amenities, property conditions & facilities
I would stay here again. The room was clean and the spa/ pool area was exceptional. Only reason I didn't give five stars was because of the terrible smells in the hallway.
Stayed 3 nights in Dec 2025
Verified

8/10 Good

vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the pool and spa was a big hit for us, the room needed some updates
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Luc

Liked: Cleanliness, amenities, property conditions & facilities
A very good value for the price. Everything in the room was brand new. Close to the Université Laval, which is good for me and anyone doing business, giving lecture or visiting. The inside pool atrium is a nice place to relax.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Monique

Liked: Cleanliness, amenities, property conditions & facilities
The pool and spa were amazing! The room was clean and very spacious. I would recommended this hotel. Easy access to local highways too. There were a couple of mechanical issues; we flagged this to the desk staff.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Denis

Liked: Cleanliness
fellow with the brown beard very effective, top notch service
Stayed 2 nights in Dec 2025
Verified

4/10 Poor

Savannah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good for families with children. All together the hotel was very run down, not soundproof at all, we could hear kids running and screaming in the hallways the entire trip which was not relaxing at all. Our first room had multiple things broken, and or not properly cleaned. It's fine if you want to just swim in the pool all weekend or use the hottub, but even the hot tub wasn't working properly it felt more like a hot bath with no jets. Shower was broken, wifi didn't reach certain rooms in the hotel. Maintance guy was awful and not clean. However the front staff were very kind and did their best to help out.
Stayed 3 nights in Feb 2026
Verified

4/10 Poor

ja

Disliked: Amenities, property conditions & facilities
really 2.5/5 hôtel, the check in was good and the room was okay. but this is a hotel for families so it’s not for people who wants quiet and relaxing space. The walls between two suites are so thin i can hear people from the room beside me. i can hear them walking, running and everything. never coming back again lol
Stayed 4 nights in Dec 2025
Verified

8/10 Good

Elizabeth

Liked: Property conditions & facilities
Pros-location, it as within walking distance to many stores and only 15 minutes to Old Quebec and the aquarium. There was a restaurant attached to the hotel that was very convenient! Cons-staff wasn’t very helpful as far as giving information. The elevator didn’t work for most of our stay which was hard with a stroller and a baby. The pool was very small, crowded and didn’t feel clean.
Stayed 3 nights in Dec 2025
Verified

4/10 Poor

Leah M

Disliked: Property conditions & facilities
Room was ok but rough looking. This place needs a reno. Bad patching on the walls, heater and plug coming off the wall. Marks everywhere. There is plaster falling off the walls in the hallway, the one floor is flooding down. The beds were comfy and tempture was good. It was clean and shower hot. Its the holidays so it is busy but still quiet which was nice. Pool is small but sauna was excellent. Its nixe that Boston pizza is attached.
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Bernard

Clean hotek
Stayed 1 night in Feb 2026
Verified

8/10 Good

indika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Guanping

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good！
Stayed 1 night in Apr 2026
Verified

8/10 Good

Martine

Clean room and staff pleasant
Stayed 2 nights in Feb 2026
Verified

6/10 Okay

Noah

Liked: Cleanliness, staff & service
Decent place. Parking is an issue when hotel is full.
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Pascal

Liked: Cleanliness, staff & service
Q
Stayed 1 night in May 2026
Verified

10/10 Excellent

marilou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Satisfied
Stayed 4 nights in Apr 2026
Verified

6/10 Okay

Gabrielle

Disliked: Cleanliness, staff & service, property conditions & facilities
1 emploi very nice another very sassy, pool and boston pizza awesome, room needs updating and there was blood stains on the sheets
Stayed 4 nights in Mar 2026
Verified

2/10 Terrible

Daniel

Liked: Staff & service
À lot of noises overnight nearby our room, kids were running and screaming all night long nearby our room,
Stayed 1 night in May 2026