Dear Sir Yusuf Bjrucu Thanks for taking the time to review about your experience but i want to clarify the way our hotel works .The check in is until 23:00pm, it is very clear in Expedia sites information about our hotel, that means the last minute reservations can be done until that time but also the customer must do the check in until this hour also .However our contact attempt on the phone number you stated had no success since you never answered or called us back. Even though I had no answer or other contact communication from your side I stayed to expect for you an hour after the check in time. Outside on the front door there is a label, ALSO IN ENGLISH, with our mobile phone numbers for any case which you could use to contact us. For us it was A NON SHOW reservation since you didn’t show until 12:00o’cloc. Regarding your comment about only taking your money you chose Expedia’s collect payment the non refundable choice. About the dog problem you had I want to inform you that the hotel doesn’t own any dogs although we accept dogs that are accompanied by our customers. We are not responsible for stray dogs. We had many costumers through summer coming in the middle of the night and never had any problems. We try to serve our customers the best we can with responsibility but we need their help to succeed in that. Friendly regards

NON SHOWN CUSTOMER Dear Sir I am sorry for your bad experience but i want to clarify the way our hotel works .The check in is until 23:00pm,it is very clear in Expedia sites information about our hotel, that means the last minute reservations can be done until that time but also the customer must do the check in until this hour also .However our contact attempt on the phone number you stated had no success since you never answered or called us back. Even though I had no answer or other contact communication from your side I stayed to expect for you an hour after the check in time. Also outside there is a label, ALSO IN ENGLISH, on the front door with our mobile phone numbers for any case which you could use to contact us instead of just writing a bad review at 1:43am .For us it was A NON SHOW RESERVATION.Regarding your comment about only taking your money you chose Expedia’s collect payment the non refundable choice so it is not in my hands to refund the amount. We had many costumers through summer coming in the middle of the night and never had any problems. We try to serve our customers the best we can with responsibility but we need their help to succeed in this.