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女人海灘高爾夫及 Spa 夢想度假飯店 - 全包式的評分

4.5 out of 5
女人海灘高爾夫及 Spa 夢想度假飯店 - 全包式
Lote RTH-7-PM-II, Lte1, Mz 1, Smz 3, Punta Sam, QROO

評論

8.4

非常好

10 分，有夠讚；614 則評論中有 314 則" "
8 分，不錯哦；614 則評論中有 166 則" "
6 分，一般般；614 則評論中有 72 則" "
4 分，不太好；614 則評論中有 34 則" "
2 分，很糟糕；614 則評論中有 28 則" "

9.0/10

整潔度

8.6/10

員工素質

9.0/10

設施服務

9.0/10

住宿環境和硬體

9.0/10

環保程度

評論

8/10 不錯哦

holly

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We liked that the property was very clean and it had an option for booking a Villa which was ideal for us since we had a family of 2 with 2 toddlers. They were able to play in the living room together and had a large space to run around. The hot tub in the patio area was also a bonus. The restaurants had great food and there were lots of options. All the pools were heated which was amazing for us and the kids. They loved all the pools and we had a great time hanging out in there as a family. A few things we didn't like was that the Kid's club only opened to families between 9-10 am. Since our kids were under 3 we were not allowed to access it outside of those hours to use the playground, indoor play area or additional kiddie pool. For a resort that was so child friendly we were surprised that they didn't have a snack bar with kid options so you can pick up food easily. You had to go to an area that you order food or the only options were sandwiches and salads to pick up. Resort is pretty tucked way so it wasn't convenient to go outside the resort. There were limited night time entertainment for kids. It would have been nice if they had a 7 or 7:30 PM activity either movie, show, or craft for kids. Otherwise we had a great family vacation!
於 2024 年 5 月住了 6 晚
Samuel Castellanos 於 2024年5月14日回覆
Dear guest,Thank you for sharing such a long and detailed review of your stay at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy to read that you liked our lovely Preferred Club 2 Bedroom Villa, great restaurants, swimming pools, options for children, and areas. Thank you for your recommendations and be sure that we are working in the areas that you mentioned. We really hope that you and your family please decide to come back so we can provide you the excellent vacation that you deserve.Warm regards,

8/10 不錯哦

Kim

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 4 晚
Samuel Castellanos 於 2024年5月7日回覆
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy to see that you liked your stay with us and we hope to please have the honor of receiving you again.Warm regards,

10/10 有夠讚

Patrick

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff at the world cafe and the workers that assigned people with preffered club for the cabanas and the property condition.
於 2024 年 4 月住了 6 晚
Samuel Castellanos 於 2024年5月3日回覆
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy read that you the friendly attention of our staff in the different areas and property condition. Thank you for your review and we hope you please decide to come back.Warm regards,

10/10 有夠讚

FRANCISCO JAVIER

親子旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Tienen un río con corriente baja que está ideal para relajarte
於 2024 年 4 月住了 5 晚
Samuel Castellanos 於 2024年5月2日回覆
Estimado huésped,Un millón de gracias por compartir los detalles de sus excelentes vacaciones en nuestro resort todo incluido e ideal para familias en el Caribe mexicano. Estamos muy felices de saber que disfrutó de su estancia con nosotros y agradecemos sus observaciones. Esperamos tener el honor de recibirle nuevamente.Saludos cordiales,

10/10 有夠讚

Tomer

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 6 晚
Samuel Castellanos 於 2024年5月2日回覆
Dear guest,Thank you so much for sharing the review of your stay at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy to know that you liked your stay with us and we hope to please have the honor of receiving you again.Warm regards,

6/10 一般般

patricia

家庭旅遊
喜歡：整潔度和員工素質
不喜歡：設施服務
The food was terrible and men had to wear pants to use the restaurants The lazy river pool was only for people who bought into the resort
於 2024 年 4 月住了 3 晚
Samuel Castellanos 於 2024年4月29日回覆
Thank you for your comments, it help us a lot to improve our service. Best regards,

10/10 有夠讚

Syahirah

團體旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Our family of 4 had an amazing time at the resort! We tried out almost all the restaurants and they enjoyed the kids waterpark. The staff and service was amazing and attentive. We definitely recommend Dreams Playa Mujeres for other families looking for an all-inclusive resort. We didn’t have to worry about anything!!!
於 2024 年 4 月住了 4 晚
Samuel Castellanos 於 2024年4月29日回覆
Thank you for your comments, we are glad to know that you enjoyed your stay.

4/10 不太好

Joshua

團體旅遊, 家庭旅遊
喜歡：員工素質
不喜歡：住宿環境和硬體
Not a great trip for the cost.
於 2024 年 3 月住了 4 晚
Samuel Castellanos 於 2024年4月25日回覆
Dear Joshua, thank you for your comments, we really appreciate your feedback, it helps us a lot to improve our service.

10/10 有夠讚

Noralda

喜歡：整潔度、員工素質和住宿環境和硬體
Very beautiful place , bye the beach
於 2024 年 4 月住了 3 晚
Samuel Castellanos 於 2024年4月22日回覆
Dear guest,Thank you so much for sharing the review of your stay at our all-inclusive and family-friendly resort in the Mexican Caribbean, we are happy to read that you liked our beautiful facilities, and lovely beach area. Thank you for your review and we hope to please have the honor of receiving you again.Warm regards,

8/10 不錯哦

Ingrid

團體旅遊, 家庭旅遊, 親子旅遊
喜歡：員工素質
於 2024 年 3 月住了 5 晚
Samuel Castellanos 於 2024年4月19日回覆
Dear guest,Thank you for sharing the review of your experience at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy to see that you liked your stay with us and we hope to please have the honor of receiving you again.Warm regards,

10/10 有夠讚

Francisco Carlos

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 5 晚
Samuel Castellanos 於 2024年4月11日回覆
Dear guest,Thank you so much for sharing the review of your excellent vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy to see that you liked your stay with us and we hope you please come back for another great vacation.Warm regards,

10/10 有夠讚

Roberto Andres

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Todo excelente solo el tema de separar camastros y camas balinesas es incómodo
於 2024 年 3 月住了 6 晚
Samuel Castellanos 於 2024年4月4日回覆
Estimado huésped,Muchísimas gracias por compartir los detalles de sus excelentes vacaciones en nuestro resort todo incluido e ideal para familias en el Caribe mexicano. Lamentamos mucho todos los inconvenientes y tenga la seguridad de que trabajamos siempre para mejorar nuestro servicio. Esperamos tener el privilegio de recibirle nuevamente.Saludos cordiales,

8/10 不錯哦

Seungmi

團體旅遊, 家庭旅遊
喜歡：員工素質和設施服務
Overall it was good. Nice swimming pools and staffs. I had to change the room because of smell but it took 2 hours to change so it was waste of time.
於 2024 年 3 月住了 3 晚
Samuel Castellanos 於 2024年3月11日回覆
Dear guest,Thank you for sharing the review of your stay at our all-inclusive and family friendly resort in the Mexican Caribbean, we are sorry for the inconveniences and be sure that the well being of all our gests is our priority. We are to read that you liked our swimming pools and the friendly attention of our staff. Thank you so much for your review and we hope you please return so we can have the chance of provide you the excellent vacation that you deserve. Warm regards,

6/10 一般般

Yareli

家庭旅遊, 親子旅遊
喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質
No me gustó que para todo uno tenía que ir a buscar su comida o bebida, nadie te ofrecía nada. La segunda noche quiso entrar un señor en estado de ebriedad a la habitación, deberían tener más cuidado con los huéspedes.
於 2024 年 3 月住了 1 晚
Samuel Castellanos 於 2024年3月8日回覆
Estimada huésped,Muchas gracias por compartir los detalles de su estancia en nuestro resort todo incluido e ideal para familias en el Caribe mexicano. Lamentamos mucho los inconvenientes y por favor tenga la seguridad de que la completa seguridad y bienestar de nuestros huéspedes es nuestro mayor compromiso. Por tal motivo, contamos con equipo de seguridad y cámaras en diferentes áreas del hotel, además de personal las 24 horas del día siempre dispuesto a atender a nuestros huéspedes. Por favor tenga seguridad de su reseña llegó hasta nuestra gerencia y esperamos por favor decida regresar, para que así podamos ofrecerle el excelente servicio que usted merece.Saludos cordiales,

10/10 有夠讚

Vincent

於 2024 年 2 月住了 6 晚
Samuel Castellanos 於 2024年3月25日回覆
Dear guest,Thank you for sharing your review of your fantastic experience at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy to know that you liked your stay with us and we hope to have the honor of receiving you again.Warm regards,

10/10 有夠讚

Viktoriya

情侶出遊
Delicious food, beautiful location
於 2024 年 2 月住了 8 晚
Samuel Castellanos 於 2024年3月1日回覆
Dear guest,Thank you so much for sharing the review of your experience at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy to read that you enjoyed our delicious food and beautiful vacation inside a gated community. Thank you for your review and we hope yo please have the honor of receiving you again.Warm regards,

10/10 有夠讚

Kaitlin

於 2024 年 2 月住了 4 晚
Samuel Castellanos 於 2024年3月20日回覆
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean, we are very happy to read that you liked your stay with us and we hope to please have the honor of receiving you again.Warm regards,

6/10 一般般

changkai

親子旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
不喜歡：員工素質
I went to Cancun 4 times and This is my least satisfied trip. I’m surprised by the service in this hotel. I booked 2 king bed rooms but I was offered by 2 double queen bed rooms when I arrive. Finally I got 1 king and 1 double bed room after negotiation. Staffs are not bad but many of them looks unhappy with a poker face. Many times I got answer “I don’t know” or different answers when I ask staffs questions about the hotel. I met a staff worked at mini golf on my first day. We talked for 5mins and I tipped him $3 usd. He was angry and asked “ what’s for!” With a very bad attitude and strong tone. Also a reminder to family who has kid under 3 years old. The hotel has kid playground and indoor playroom. But only opened to 3 yrs .
於 2024 年 1 月住了 4 晚
Samuel Castellanos 於 2024年1月15日回覆
Dear guest,Thank you for sharing the review of your experience at our all-inclusive and family-friendly resort in the Mexican Caribbean, we appreciate your words and we are deeply sorry for the inconveniences. We can confirm that our main goal is provide a fantastic experience to all our guests and we work very hard for it. Please receive our apologies and we hope you please decide to return so we can provide you the excellent vacation that you deserve.Warm regards,

6/10 一般般

Theresa

家庭旅遊
Mixed Feelings.
Mixed feelings about my stay. On the positive side, the massage I received was one of the best I ever had, and the Fusion restaurant was delicious food and service! Some not-so-great experiences were as follows: 1-Check in I felt the sales pitch to book the next day meeting was a little long, all we wanted to do when we checked in after a long day of travel was go to our room. 2-My husband had a bolt (screw) in his rice from the Tres Colores restaurant. Thankfully he found it and did not bite on it. We did bring it to the kitchen staff's attention. They wanted to offer us something to make up for it, but since it was a prepaid all inclusive, we did not know what they could do. 3-Hibachi was impossible to get into. We tried all 4 days right at the time we were told to try. 4- Food service overall was pretty slow. For the resort being fully booked, it was definitely understaffed. I felt bad for the staff. Tides restaurant took 1 hr + to get food and most of the time the order was lost and they had to re submit it. When we ordered room service we were told 20-40 minutes and after 2 calls it ended up showing up almost 2 hours later.
於 2024 年 1 月住了 4 晚
Samuel Castellanos 於 2024年1月10日回覆
Dear guest,Thank you for sharing the review of your experience of your experience at our all-inclusive resort in the Mexican Caribbean, we are deeply sorry for the inconvenience and please be sure that this not represent our high standards of quality that we follow that we follow in all our areas. Please be sure that we are working in the opportunity areas you mentioned and we hooe you please decide to give us another chance of receiving you, so we can provide you the excellent vacation that you deserve.Warm regards,

8/10 不錯哦

Meghann J

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We enjoyed everything about this Dreams, but the dining options. It was difficult to get into the restaurants and we wasted a lot of time waiting in line to make reservations each day. Then once in the restaurants there was a very limited menu.
於 2023 年 12 月住了 4 晚
Samuel Castellanos 於 2024年1月10日回覆
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean, we appreciate your review and please be sure that our main goal is provide a fantastic experience to all our guests and we work very hard about it. Thank you for your review and we hope you please decide to come back so we can provide you the excellent vacation that you deserve.Warm regards,

10/10 有夠讚

Nestor，Aurora

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 4 晚
Samuel Castellanos 於 2024年1月8日回覆
Dear guest,Thank you so much for sharing the review of your excellent vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy to know that you liked your stay with us and we hope to please have the honor of receiving you again.Warm regards,

10/10 有夠讚

SUONGSUN

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 6 晚
Samuel Castellanos 於 2024年1月2日回覆
Dear guest,Thank you so much for sharing the review of your stay at our all-inclusive and adults-only resort in the Mexican Caribbean, we are very happy to read that you liked your experience with us and we hope you please return so we can provide you again another fantastic experience.Warm regards,

8/10 不錯哦

Micheal

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Pools were great, beach was ok, to much seaweed and just built up over the week with no one cleaning it. Restaurants situated is a miss and they need to do a better job, at communicating because was told that you don’t need reservations for restaurants except French one and was told 45 minutes wait at 2 restaurants back to back, when there was a number of tables empty inside and they said they are for reservations. Overall I had an ok time but world never return.
於 2023 年 12 月住了 7 晚
Samuel Castellanos 於 2023年12月29日回覆
Dear guest,Thank you for sharing the review of your stay at our all-inclusive and family-friendly resort in the Mexican Caribbean. Please, we appreciate your review and be sure that our main goal is provide a fantastic experience to all our guests, your feedback help us to improve our service. We are looking to keep our beach beautiful for all our guests. Thank you for your review and we hope you that you please come back so we can provide you the excellent vacation that you deserve.Warm regards,

6/10 一般般

Joel

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質和設施服務
While rooms are spacious and beach is very nice, food is mediocre and restaurant reservation process especially for larger groups is arcane. Most of staff is very helpful and friendly, but front desk check in process was painful
於 2023 年 12 月住了 7 晚
Samuel Castellanos 於 2023年12月26日回覆
Dear guest,Thank you for sharing the review of your experience at our all-inclusive and family-friendly resort in the Mexican Caribbean, we appreciate your overview since allow us to improve our service. Thank you for your review and we hope that you please decide to return so we can provide you the excellent vacation that you deserve. Warm regards,

10/10 有夠讚

Erik

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 7 晚
Samuel Castellanos 於 2023年12月26日回覆
Dear guest,Thank you for sharing the review of your experience at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy to read that you liked your stay with us and we really hope to please have the honor of receiving you again.Warm regards,

8/10 不錯哦

ISRAEL GARCIA

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 5 晚
Samuel Castellanos 於 2023年12月26日回覆
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy to read that you liked your stay with us and we really hope that you return for anther wonderful stay.Warm regards,

6/10 一般般

Pasquale

情侶出遊, 團體旅遊, 親子旅遊
喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質和設施服務
Upon we arrived in the suite, there was only 1 glass and 1 cup at the bar and 1 glass in the washroom. No robes. we notified the front desk rep. he said they will sent the items. First only cups received no glasses, then later 2 child robes were delivered. Eventually adult robes were delivered but the other robes were still there. No glasses. We eventually asked the room attendant next day for the glasses. At dinner time I put all my valuables in the safe but could not lock it because the locking bolts were protruding and could not be locked. I then removed everything from the safe and took them with me to dinner because i was told that I had to be in the room for them to unlock the safe, so we di it after dinner. Waste of time. The phone in the room was very difficult to use. the handset did not work, the speaker phone had to be used to make calls and after could not disengage the phone. No indication on the phone that there were messages. Lack of signage for: direction to Lobby from elevator, location of shuttle to Secrets Resort. Staff at Lobby and concierges desks give different replies to question s which was very frustrating, how to get and print Boarding Passes, Location of shuttle pickup area, how the wi-fi work. Hibachi restaurant only opened 4 days a week and completely booked for our stay. Access for the remaining restaurants were either partially opened or very long wait. We were not to happy.
於 2023 年 12 月住了 6 晚
Samuel Castellanos 於 2023年12月21日回覆
Dear guest,We really appreciate your give us such a long and detailed review of your stay at our all-inclusive resort in the Mexican Caribbean. The feedback of our guests is very important for us and please, be sure that we are always working to improve our service. All our staff is working in the opportunity areas you mentioned, and we hope you please decide to return so we can provide you the excellent vacation that you deserve.Warm regards,

8/10 不錯哦

Vasuki

親子旅遊
喜歡：整潔度
不喜歡：住宿環境和硬體
Unsafe property the units balcony door and the room entrance door when you open front door slam no time cut your arm off because so windy beach close to the resort. They can consider some kind of stopper or slow closing arm to the door actually we had a incident crush one of our thumb nail cut off and start to bleed. Staffs are not useful on that situation
於 2023 年 12 月住了 4 晚
Samuel Castellanos 於 2023年12月22日回覆
Dear guest,Thank you so much for sharing the review of your experience at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are deeply sorry and we can confirm that the complete safety and well being of all our guests is our top priority. We are deeply sorry for the inconvenience and we really hope you please decide to return so we can provide you the excellent vacation that you deserve.Warm regards,

10/10 有夠讚

Sukruetai，North Las Vegas

團體旅遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful resort good service. A lot of restaurants Big swimming pool.
於 2023 年 11 月住了 5 晚
Samuel Castellanos 於 2023年12月20日回覆
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean thanks to our restaurants, big swimming pools and good service. Thank you for your review and we hope to please have the honor of receiving you again.Warm regards,

2/10 很糟糕

Brandon

於 2023 年 12 月住了 5 晚
Samuel Castellanos 於 2023年12月20日回覆
Dear guest,Thank you so much for sharing the review of your experience at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are deeply sorry to know that you did not like your experience with us and we can confirm that our main goal is provide a great stay to all our guests. We hope you please decide to give us the opportunity of receiving you again so we can provide you the excellent vacation that you deserve.Warm regards,

8/10 不錯哦

Puvitharan

於 2023 年 12 月住了 6 晚
Samuel Castellanos 於 2024年1月2日回覆
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy to know that you liked your stay with us and we hope to have the honor of receiving you again.Warm regards,

2/10 很糟糕

Cody Max

於 2023 年 12 月住了 4 晚
Samuel Castellanos 於 2023年12月13日回覆
Dear guest,Thank you for sharing the review of your experience at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are deeply sorry to know that you did not like your stay and we can confirm that our main goal is always provide a fantastic experience to all our guests. Thank you for your review and we hope you please decide to give us another chance of receiving you again, so we can provide you the excellent vacations that you deserve.Warm regards,

2/10 很糟糕

Francois

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very noisy with the construction next the resort. I did not find the place clean nor the staff helpful.
於 2023 年 12 月住了 7 晚
Samuel Castellanos 於 2023年12月13日回覆
Dear guest,Thank you for sharing the review of your experience at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are deeply sorry to know that you did not like your stay with us and we always recommend our guests contact our team here in destination for any problem or situation. Our main goal is always provide a fantastic experience to all our guests. We hope you please decide to return, so we can provide you the excellent vacation that you deserve.Warm regards,

10/10 有夠讚

Clint

於 2023 年 12 月住了 4 晚
Samuel Castellanos 於 2023年12月27日回覆
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy to read that you liked your stay with us and we hope to please have the honor of receiving you again.Warm regards,

8/10 不錯哦

Robert

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 5 晚
Samuel Castellanos 於 2023年12月13日回覆
Dear guest,Thank you for sharing the review of your vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy to know that you enjoyed your stay with us and we really hope to have the honor of receiving you again.Warm regards,

6/10 一般般

Jorge E

情侶出遊
喜歡：住宿環境和硬體
不喜歡：員工素質
Hit or miss on how the staff treats you
於 2023 年 11 月住了 3 晚
Samuel Castellanos 於 2023年11月28日回覆
Dear guest,Thank you for sharing the review of your experience at our all-inclusive and family-friendly resort in the Mexican Caribbean, thank you for your comments and we will work in the opportunity areas you mentioned. We hope you please decide to return so we can provide you the excellent vacation that you deserve. This is your home in the Mexican Caribbean.Warm regards,

10/10 有夠讚

Rajeh

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Food was good. Kids pool fantastic.
於 2023 年 11 月住了 5 晚
Samuel Castellanos 於 2023年11月27日回覆
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy to read that you liked our good food and fantastic kids pool. Thank you so much for sharing your review and we hope to please have the honor of receiving you again.Warm regards,

10/10 有夠讚

MARIA TERESA

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Muy grande, limpia, bien cuidada y agradable
於 2023 年 11 月住了 3 晚
Samuel Castellanos 於 2023年11月21日回覆
Estimada huésped,Muchísimas gracias de todo corazón por compartir los buenos detalles de su estancia en nuestro resort todo incluido en el Caribe mexicano. Estamos muy felices de saber que disfrutó de su estancia con nosotros en nuestro resort grande, limpio y buen cuidado. Esperamos tener el honor de recibirle nuevamente.Saludos cordiales,

10/10 有夠讚

Dayanne

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Todo me encantó desde la alberca hasta la atención espectacular
於 2023 年 11 月住了 1 晚
Samuel Castellanos 於 2023年11月21日回覆
Estimada huésped,Muchísimas gracias de todo corazón por compartir los detalles sus excelentes vacaciones en nuestro resort todo incluido en el Caribe mexicano. Estamos muy contentos de saber que disfrutó de nuestra alberca y atención espectacular. Gracias por sus palabras y esperamos tener el honor de recibirle nuevamente.Saludos cordiales,

10/10 有夠讚

Vicente

於 2023 年 11 月住了 5 晚
Samuel Castellanos 於 2023年12月5日回覆
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy to read that you liked your experience at our all-inclusive resort and we hope to have the honor of receiving you again.Warm regards,

8/10 不錯哦

Pontus

情侶出遊, 團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great hotel and very nice rooms. Pool area is very varied with something for everyone. Beach had some pretty large waves and the water was full of sea grass. Food was average at best - French restaurant by far the best. How can a Mexican restaurant in Mexico be no more than average? All drinks were watered down. Sparkling wine and wine in general was ok and tequila was good but not really sure it actually was the right tequila in the bottle. Even the beer on tap was watered down -absolutely awful. Like they had beer syrup and mixed it with almost flat sparkling water. In total, not worth the money.
於 2023 年 11 月住了 4 晚
Samuel Castellanos 於 2023年11月13日回覆
Dear guest,Thank you so much for sharing the review of your experience at our all-inclusive and family-friendly resort in the Mexican Caribbean. The feedback of our guests is very important for us and be sure that we are working in the areas you mentioned, so all our guests enjoy wide sandy beach, as well our delicious food an drinks. We hope you please decide to give us another change and you return for another great vacation.Warm regards,

4/10 不太好

Khalil

不喜歡：整潔度和住宿環境和硬體
The resort will not honor my previous agreement I bought using Expedia. They put us in an infiroor room and admited it. To give us what ee paid for they rrwuested mote money. Too unethical and a bit illegal. I would never go there and will advise my friends to avoid this place.⁷
於 2023 年 11 月住了 3 晚
Samuel Castellanos 於 2023年11月8日回覆
Dear guest,Thank you for sharing the review of your experience at our all-inclusive resort in the Mexican Caribbean, we are deeply sorry to read that you did not liked your experience with us. In our system appears that you stayed in one of our Junior Suite Pool View as you booked.Please, be sure that our main goal is always provide a fantastic experience to all our guests. We are deeply sorry to read that you did not liked your stay with us and we hope you please give us another chance of receiving you so we can provide you the amazing vacation that you deserve.Warm regards,

8/10 不錯哦

Florencia

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Muy bien el hotel, podrían mejorar algunas cosas
El hotel está muy bien, las habitaciones me parecieron excelentes. La comida regular, me pareció que había pocas opciones pero en general estuvo bien. El Servibar no lo surtían siempre, eso fue lo único que no me encantó que había que llamar. Las albercas bien pero no me gustó el acabado ese de piedritas que tienen que te arruinan los trajes de baño. Había una alberca en especial que me encantó para mi hija de 1 año 8 meses.
於 2023 年 10 月住了 4 晚
Samuel Castellanos 於 2023年10月30日回覆
Estimada huésped,Muchísimas gracias por compartir los detalles de su estancia en nuestro resort todo incluido e ideal para familias en el Caribe mexicano, estamos muy felices de leer que disfrutó de su experiencia en nuestro resort. Agradecemos también los comentarios de nuestras áreas de oportunidad y tenga la seguridad de que estaremos trabajando en los puntos que menciona. Un millón de gracias por su reseña y esperamos tener el honor de recibirle nuevamente.Saludos cordiales,

10/10 有夠讚

MIRIAM

親子旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
Excelente servicio en restaurantes y bares, resort limpio, amplio con muchas áreas para niños.
於 2023 年 10 月住了 2 晚
Samuel Castellanos 於 2023年10月23日回覆
Estimada huésped,Muchísimas gracias por compartir los detalles de sus excelentes vacaciones en nuestro resort todo incluido e ideal para familias en el Caribe mexicano, estamos felices de leer que disfrutó de su experiencia gracias a nuestros restaurantes, bares y opciones para niños. Esperamos tener el honor de recibirle nuevamente.Saludos cordiales,

10/10 有夠讚

VICTOR

親子旅遊
喜歡：設施服務
Excelente todo
於 2023 年 10 月住了 5 晚
Samuel Castellanos 於 2023年10月16日回覆
Estimado huésped, Muchísimas gracias por compartir los detalles de sus excelentes vacaciones en nuestro resort todo incluido en el Caribe mexicano, estamos muy felices de saber que disfrutó de su estancia con nosotros y esperamos tener el honor de recibirle nuevamente.Saludos cordiales,

10/10 有夠讚

sergio

喜歡：整潔度、員工素質和住宿環境和硬體
Great staff like Omar at the pool or Ester kept our room spotless. Definitely we’re going back
於 2023 年 10 月住了 4 晚
Samuel Castellanos 於 2023年10月16日回覆
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive resort in the Mexican Caribbean, we are very happy to read that you liked your experience with us thanks to our friendly staff in the different areas and we hope to have the pleasure of receiving you again.Warm regards,

8/10 不錯哦

Amanda

團體旅遊, 家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Beautiful resort with plenty of stuff for the whole family to do from young kids, teens, and adults. Beds were a little uncomfortable but everything else was great. Some restaurants were better than others but plenty of options.
於 2023 年 10 月住了 4 晚
Samuel Castellanos 於 2023年10月16日回覆
Dear guest,Thank you for sharing the review of your family vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean. The review of our guests is very important for us and we are always looking to improve our service. Thank you for your review and we hope to have the pleasure of receiving you again.Warm regards,

10/10 有夠讚

Jaclyn Beaudreau，Gilbert

團體旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Loved it! The 7 & 8 year old had the best time. Best kid friendly family resort.
於 2023 年 10 月住了 5 晚
Samuel Castellanos 於 2023年10月16日回覆
Dear guest,Thank you so much from the bottom of our hearts for sharing the review of your lovely family vacation at our all-inclusive and family-friendly vacation in the Mexican Caribbean. We are very happy to read that you and your children liked your experience with us and we hope to have the pleasure of receiving you again.Warm regards,

10/10 有夠讚

Fernande

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Property was super clean. I felt safe Everyone were friendly and approachable!!! Most of the drinks tasted watered down which I didn’t like at all!!!
於 2023 年 10 月住了 4 晚
Samuel Castellanos 於 2023年10月11日回覆
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive resort in the Mexican Caribbean, we are very happy to read that you liked your stay thanks to our location inside a gated community, friendly staff, and service. We will work in the areas you mentioned. Thank you so much for sharing the review of your stay with us and we hope to have the pleasure of receiving you again.Warm regards,

10/10 有夠讚

Steve，Phoenix

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
My son and I went on a father/son trip for his Fall Break, he is 8yrs old. I highly recommend this resort for families, couple's and solo travel. The resort was immaculate you will not be disappointed. The resort had 24hr Ice Cream at Dolce. The restaurants were never crowded, great drinks poolside. If you’re looking to go into Cancun proper, it will take you 45 minutes. The resort is not to be missed. You won’t be disappointed.
於 2023 年 9 月住了 7 晚
Samuel Castellanos 於 2023年10月9日回覆
Dear guest,Thank you so much for sharing the review of your lovely family vacation with your son at our all-inclusive and family friendly resort in the Mexican Caribbean during Fall Break, we are happy to read that you liked our restaurants and service. Thank you so much for sharing the review of your stay with us and we hope to have the pleasure of receiving you again.Warm regards,