2/10 很糟糕
Fernando
家庭旅遊
2025 年 10 月 28 日
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
From the first day, our experience at this hotel was negative, with multiple deficiencies that severely affected our stay:
Room in terrible condition: upon arrival, there were mosquitoes, the air conditioning was not working, the smell of tobacco was unbearable, the Wi-Fi signal did not reach the room, and right outside our door there was an ashtray with trash, cigarette butts, and used glasses that remained there for more than a day.
Poor food quality throughout the entire stay.
Lack of effective response: despite several complaints made both at the front desk and to the guest service manager, we were only moved to another room the next day. It was slightly better, but the problems continued.
Hotel facilities in deplorable condition:
Dirty tables in the beach area.
Unclean public restrooms.
Unprofessional staff.
Neglected lobby with stained seats and a strong smell of cigarette smoke.
I have photographs supporting each of the points mentioned above.
In conclusion, the overall experience was extremely unpleasant and far below what was promised. I strongly recommend avoiding this hotel.
Fernando
於 2025 年 9 月住了 3 晚