Overall pleasant stay with friendly staff, but room and maintenance need improvement
I had an overall pleasant stay at this Punta Cana property, mainly because of the warm and friendly people, but I do want to share some honest feedback so future guests know what to expect and so the property can improve.
The photos on Expedia were a bit deceiving for me. Based on the pictures, I was expecting something closer to a Wyndham-style room or even a La Quinta–type setup, which are usually simple but comfortable and well maintained. In reality, the room was much more basic than expected.
Here are some of the challenges I encountered during my stay:
The room itself was very basic and not as comfortable as I anticipated.
The bathroom sink faucet was only half working, with very low water pressure and more of a spray than a proper flow.
The shower enclosure was not fully sealed, so water leakage was unavoidable and the bathroom floor was always wet after showering.
There were times during the day when there was suddenly no water.
Room cleaning was not done daily, which is something I’m more accustomed to in the U.S. and Canada.
The cement stairs going down were not swept during the entire week I stayed there, and I noticed debris like cut nails, which could be a safety concern.
The Wi-Fi was very slow and unreliable.
That said, there were also many positive aspects that made the stay enjoyable:
The staff were genuinely happy, positive, and very kind, which made a big differ
