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蓬塔阿雷納斯阿爾馬蘇爾飯店的評分

4 out of 5
蓬塔阿雷納斯阿爾馬蘇爾飯店
Armando Sanhueza 965, Punta Arenas, Magallanes

評論

8.4

非常好

10 分，有夠讚；563 則評論中有 243 則" "
8 分，不錯哦；563 則評論中有 208 則" "
6 分，一般般；563 則評論中有 69 則" "
4 分，不太好；563 則評論中有 28 則" "
2 分，很糟糕；563 則評論中有 15 則" "

9.0/10

整潔度

8.4/10

員工素質

8.0/10

設施服務

8.4/10

住宿環境和硬體

8.4/10

環保程度

評論

10/10 有夠讚

Zejun

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
A nice hotel in a quiet block, and the service staff are very friendly.
於 2024 年 3 月住了 2 晚
Enrique Garín 於 2024年3月27日回覆
Dear guest,thanks for rating our service and sharing your opinnionBest regards

10/10 有夠讚

Yanmei，LA CANADA FLINTRIDGE

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Yes,very good
於 2023 年 12 月住了 1 晚
Enrique Garín 於 2023年12月9日回覆
Dear gest,thanks very much for rating our service.we are glad to know that your experience was pleasant.

8/10 不錯哦

Fernando

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Recomendable
於 2024 年 4 月住了 3 晚
Enrique Garín 於 2024年4月30日回覆
Estimado huésped,muchas gracias por calificar nuestro servicio.

10/10 有夠讚

Guillermo

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Buen trato del personal, quienes solucionaron un error cuando realice la reserva. Linda habitacion. Todo muy bien!
於 2024 年 4 月住了 1 晚
Enrique Garín 於 2024年4月20日回覆
Estimado Guillermo,muchas gracias por calificar nuestro servicio y los comentarios que nos comparte.Atte.

10/10 有夠讚

Marlon

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 4 晚
Enrique Garín 於 2024年4月16日回覆
Dear guest,thanks for rating our service. Kind regards

8/10 不錯哦

james

喜歡：員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
Enrique Garín 於 2024年4月16日回覆
Dear guest,thanks for rating our service.

10/10 有夠讚

claudia

Excellent
於 2024 年 4 月住了 1 晚
Enrique Garín 於 2024年4月10日回覆
Dear guest,thanks for rating our service. All the best,

10/10 有夠讚

juan ignacio

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excelet location, amazing builinding, clean and super kind employees!
於 2024 年 4 月住了 1 晚
Enrique Garín 於 2024年4月8日回覆
Dear guest,thanks for rating our service and share your opinion.All the best,

8/10 不錯哦

Helen，Tucson

團體旅遊
喜歡：整潔度和員工素質
Dining room is not very good. I specified how I wanted my steak cooked (medium) and they sent it out raw. It was absolutely disgusting and when I tried to send it back and get something else instead, they wanted to charge me for 2 meals. Manager had gone home so there was no one to appeal to. Would not recommend eating at their restaurant.
於 2024 年 4 月住了 1 晚
Enrique Garín 於 2024年4月6日回覆
Dear guest,thank you very much for rating our overall service. We are sorry to know that the dish you chose was not of your liking. Probably because it was not a traditional steak, but a special combination of steak stuffed with other ingredients.Best regards,

10/10 有夠讚

Barbara，miami

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Check-in/out process was easy, room was very comfortable and clean.
於 2024 年 3 月住了 3 晚
Enrique Garín 於 2024年4月2日回覆
Dear guest,thanks for rating our service and your comments.Kind regards

10/10 有夠讚

Sam

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 3 晚
Enrique Garín 於 2024年4月2日回覆
Dear Sam,thanks so much for rating our service.All the best,

8/10 不錯哦

lisa，denham springs

於 2024 年 1 月住了 1 晚
Enrique Garín 於 2024年3月29日回覆
Dear guest,thanks for rating our service.Kind regards,

8/10 不錯哦

Lori，Munich

於 2024 年 3 月住了 1 晚
Cristian H 於 2024年4月12日回覆
Gracias por hospedarte con nosotros. Te esperamos nuevamente, Saludos

6/10 一般般

Mark

情侶出遊
喜歡：設施服務
We were assigned a room that did not have a real window to the outside which was a negative. Additionally the room was hot and we could not find the thermostat or cool it down for easy sleeping. Restaurant was good and facilities were generally good although the spa was being repaired. Staff at the front desk was all business and didn’t address our concerns for late checkout or identifying lunch options or early coffee options. Generally a good stay but missed on some of the pluses we would expect.
於 2024 年 3 月住了 2 晚
Enrique Garín 於 2024年3月11日回覆
Dear Mark,thank you very much for sharing your opinion about our service. Your comments are very helpful.Best regards,

8/10 不錯哦

Anina

於 2024 年 3 月住了 2 晚
Enrique Garín 於 2024年3月28日回覆
Dear guest,thanks for rating our service. Kind regards,

10/10 有夠讚

Gerd，Kitchener

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice room, good food.
於 2024 年 2 月住了 1 晚
Enrique Garín 於 2024年2月29日回覆
Dear guest,thank you very much for rating our service and your kind comments.Kind regards,

10/10 有夠讚

Betsy，SAN DIEGO

團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Good location. Excellent value. Charming
於 2024 年 2 月住了 1 晚
Enrique Garín 於 2024年2月29日回覆
Dear guest,thank you very much for rating our service and your kind comments.We are glad to know that you enjoyed our services.

8/10 不錯哦

Jo Ann

喜歡：整潔度、員工素質和住宿環境和硬體
So far so good. We somehow ended up with the ADA room, which we did not request. It’s large and comfy, but close to the bar. We will see if it’s noisy.
於 2024 年 2 月住了 1 晚
Enrique Garín 於 2024年2月24日回覆
Dear Jo Ann,thank you very much for rating our service and leaving us your comments.Sincerely

8/10 不錯哦

manish，Shrewsbury

家庭旅遊
喜歡：整潔度和員工素質
The room was stuffy with no fan in the room. With continuous barking of stray dogs and traffic, it was hard to sleep. Staff was friendly though.
於 2024 年 2 月住了 1 晚
Enrique Garín 於 2024年2月24日回覆
Dear guestthank you very much for rating our service and leaving us your comments.We regret that your rest has been interrupted by external noises.Sincerely

10/10 有夠讚

Nancy

喜歡：整潔度、員工素質和住宿環境和硬體
Very good value for a clean efficient well run hotel
於 2024 年 2 月住了 4 晚
Enrique Garín 於 2024年2月21日回覆
Dear guestthank you very much for rating our service and your opinion.We are glad to know that you enjoyed your experience at Almasur Punta Arenas.

4/10 不太好

Alexander

Could easily hear everything (phone alarm clock, showering, toothbrushing, TV, conversations) of the adjacent room.
於 2024 年 2 月住了 2 晚
Enrique Garín 於 2024年2月13日回覆
Dear guest,thank you very much for rating our service. Your opinion helps us to improve the experience of our guests.Best regards

6/10 一般般

Soufiane

情侶出遊
喜歡：整潔度和設施服務
不喜歡：員工素質和住宿環境和硬體
Réfrigérateur qui ne fonctionne pas et n'a pas été réparé ou changé lorsqu'on l'a demandé au personnel.
於 2024 年 2 月住了 2 晚
Enrique Garín 於 2024年2月13日回覆
Dear guest,thank you very much for rating our service. Your opinion helps us to improve the experience of our guests.Best regards

10/10 有夠讚

Amelia

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 2 晚
Enrique Garín 於 2024年2月13日回覆
Dear guest,thank you very much for rating our service. Your opinion is very important for us.Best regards

10/10 有夠讚

Chelsea

於 2024 年 2 月住了 1 晚
Enrique Garín 於 2024年3月27日回覆
Dear guest,thanks for rating our service.Kind regards,

10/10 有夠讚

Robert，Seattle

情侶出遊
喜歡：設施服務和住宿環境和硬體
Good except people were noisy at 3am
於 2024 年 1 月住了 3 晚
Enrique Garín 於 2024年2月1日回覆
Dear Guest,thank you very much for rating our service. We are very sorry for any inconvenience caused by other guests. Kind regards,

10/10 有夠讚

Jeanne

團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Front desk staff helped us out when we accidentally threw out an important paper for immigration
於 2024 年 1 月住了 1 晚
Enrique Garín 於 2024年1月31日回覆
DearJeanne,thank you very much for rating our service and sharing your opinion about the reception team.We are glad to know that you were helpful.Kind regards

8/10 不錯哦

Hong

喜歡：整潔度和員工素質
於 2024 年 1 月住了 1 晚
Enrique Garín 於 2024年2月1日回覆
Dear Guest,thank you very much for rating our service. Best regards

10/10 有夠讚

Craig

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel was excellent. There was an issue at 7:00 AM one morning when the staff turned on the music system for the lobby but did not notice that it was on throughout the entire hotel. It was load and woke us up but it was corrected quickly
於 2024 年 1 月住了 3 晚
Enrique Garín 於 2024年1月31日回覆
Dera Craig,thank you very much for rating our service and leaving us your comments about the music. We appreciate your feedback. Kind regards

4/10 不太好

Pamela

喜歡：整潔度
不喜歡：員工素質
於 2024 年 1 月住了 2 晚
Enrique Garín 於 2024年1月31日回覆
Dear Pamela,we are sorry to know that your experience was not what we all wanted it to be. Your feedback is very important and will help us to improve what we do.Best regards,

10/10 有夠讚

Shelly

團體旅遊
Lovely hotel and friendly staff.
於 2024 年 1 月住了 1 晚
Enrique Garín 於 2024年1月20日回覆
Dear guest,thank you very much for rating our service and sharing your opinion.We are glad to hear that you enjoyed your stay.

6/10 一般般

Stephanie

於 2024 年 1 月住了 1 晚
Enrique Garín 於 2024年2月13日回覆
Dear guest,thank you very much for rating our service. Your opinion helps us to improve the experience of our guests.Best regards

10/10 有夠讚

YUNA

於 2024 年 1 月住了 1 晚
Enrique Garín 於 2024年2月4日回覆
Dear Guest,thank you very much for rating our service.All the best

10/10 有夠讚

Ronald

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Enrique Garín 於 2024年1月16日回覆
Dear guest,thanks for rating our service. Kind regards

10/10 有夠讚

Rudolf

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Sehr nettes und hilfsbereites Personal, liegt zentral, das Zimmer war grosszügig.
於 2024 年 1 月住了 3 晚
Enrique Garín 於 2024年1月15日回覆
Dear Guest,thank you very much for rating our service and sharing your opinion with us. Best regards

8/10 不錯哦

Stephanie

於 2024 年 1 月住了 1 晚
Enrique Garín 於 2024年1月31日回覆
Dear guest,thank you very much for rating our service.Kind regards,

8/10 不錯哦

Juan，Santiago

情侶出遊
喜歡：整潔度和員工素質
Poor breakfast & room too small. Besides, hotel charged us VAT, which we were not aware that we have to pay for.
於 2024 年 1 月住了 2 晚
Enrique Garín 於 2024年1月15日回覆
Dear Guest,thank you very much for rating our service and sharing your opinion with us. Unfortunately, in order to bill without taxes, the guest must comply with certain legal regulations.Best regards

10/10 有夠讚

Mark

於 2024 年 1 月住了 1 晚
Enrique Garín 於 2024年1月15日回覆
Dear Guest,thank you very much for rating our service.Kind regards,

4/10 不太好

Lili

親子旅遊
不喜歡：員工素質和住宿環境和硬體
The hotel was at full capacity and the staff seemed totally unprepared for this. At check in we were given a room that was occupied (Imagine the shock of walking into a room after an hour in reception to find it dirty, with other people’s stuff!). Breakfast was lackluster and the staff insisted on charging it although it was clearly stated it was included in the reservation. Definitely not recommending or returning
於 2024 年 1 月住了 1 晚
Enrique Garín 於 2024年1月15日回覆
Dear Guest,thank you very much for rating our service and sharing your opinion with us. I am very sorry for the inconvenience with your reservation.

10/10 有夠讚

Zhiyao

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Single beds were 90cm wide which is certainly too small for some people. Good in general.
於 2023 年 12 月住了 2 晚
Enrique Garín 於 2024年1月15日回覆
Dear Guest,thank you very much for rating our service and sharing your opinion with us. Best regards

10/10 有夠讚

Ankit

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It’s just off the busy town square area, so quiet and accessible to other places via a short walk. Has parking space if you have a car during the stay
Enrique Garín 於 2024年1月15日回覆
Dear Guest,thank you very much for rating our service and sharing your opinion with us. Best regards

8/10 不錯哦

Sara，Weston

家庭旅遊
喜歡：設施服務
於 2023 年 12 月住了 3 晚
Enrique Garín 於 2024年1月15日回覆
Dear Guest,thank you very much for rating our service.Best regards

2/10 很糟糕

Timothy

不喜歡：員工素質
於 2023 年 12 月住了 3 晚
Enrique Garín 於 2024年2月4日回覆
Dear guest, we are sorry to know that you were not satisfied with our service.We regret that this was the case.

2/10 很糟糕

John

於 2023 年 12 月住了 3 晚
Enrique Garín 於 2024年1月31日回覆
Dear John,we are sorry to know that your experience was not what we all wanted it to be. Your feedback is very important to us, and will help us to improve what we do.Regards

8/10 不錯哦

Elizabeth

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
ONe complaint is they charge for using the jacuzzi and sauna ($20 per person per hour for each). The listing should disclose this.
於 2023 年 12 月住了 2 晚
Enrique Garín 於 2024年1月7日回覆
Dear Elizabeth,I am sorry that the cost of the sauna and jacuzzi affected your experience.

10/10 有夠讚

Charlie

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This hotel has friendly, helpful people on staff and they took care of a slight problem we had very quickly. Recommended.
於 2024 年 1 月住了 1 晚
Enrique Garín 於 2024年1月15日回覆
Dear Guest,thank you very much for rating our service and sharing your opinion with us. Best regards

2/10 很糟糕

Charlene

家庭旅遊
不喜歡：員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Enrique Garín 於 2024年1月2日回覆
Dear Guest,we are very sorry to hear that your experience was not to your liking. We will review where we did not meet your needs and will work to improve our performance.Kind regards

10/10 有夠讚

wen liang

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
shuttle bus should be improvement the service for your gusts .It was difficult to find where can be ridded. please to specific it on your itinerary where when new customer coming to your city airport to find the location for ride.
於 2023 年 12 月住了 1 晚
Enrique Garín 於 2023年12月31日回覆
Dear Mr. Weng,thank you very much for rating our service and telling us about your shuttle bus experience. We will take your comment as an important input to improve our management and information to our guests on this matter.All the best,

8/10 不錯哦

Todd

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice hotel and location.
於 2023 年 12 月住了 2 晚
Enrique Garín 於 2023年12月31日回覆
Dear guest,thank you very much for your favorable comments and rating our service.

10/10 有夠讚

Sri

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good hotel in this area
於 2023 年 12 月住了 3 晚
Enrique Garín 於 2023年12月30日回覆
Dear Guest,thank you very much for rating our service and the opinion you leave us.

10/10 有夠讚

Luiz P

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Enrique Garín 於 2023年12月27日回覆
Estimado Luis,muchas gracias por evaluar nuestro servicio. Nos alegra saber por su puntuación, que disfruto de una agradable estadía.Atte