Dear guest, Thanks for your comments, we are glad you have a good time in the Enchanted islands.

Apreciado Federico Agradecemos por la confianza depositada en Hotel Silberstein durante su visita a las Islas Encantadas, así como por el tiempo dedicado a transmitirnos sus impresiones acerca de su estancia. Nuestro principal objetivo es conseguir la plena satisfacción de todos nuestros clientes haciendo todo lo posible para que disfruten de una experiencia única. Pedimos disculpas por los aspectos que describe, sus comentarios nos serán útiles para mejorar nuestros servicios en un futuro inmediato. Es nuestra prioridad ante todo, junto con el servicio que ofrecemos, hacer que todos nuestros clientes se sientan importantes, atendidos como esperan y hacerles sentir que son lo más valioso para todos nosotros. Esperamos poder recibirle de nuevo con el fin de cambiar la imagen que se llevó en esta ocasión. Agradeciendo una vez más su confianza en nosotros. Saludos cordiales, Yasmira Davila Hotel Silberstein

Dear guest, Thank you very much for your stay at Hotel Silberstein and your fantastic comment. How nice that your husband surprised you with a trip to Galapagos, even nicer to our hotel. It is a pleasure to know that you have made unforgettable experiences and that you enjoyed our location which is excellent to visit Puerto Ayora with its unique places that are really close by, just like our facilities. Thank you very much and we hope to welcome you soon again as our guests. Best regards

Estimado Lismel Muchas gracias por su opinión acerca de nuestro hotel. Nos alegra saber que su estancia con nosotros ha sido excelente y que ha podido disfrutar de nuestros servicios. Nuestro objetivo es ofrecer los mejores servicios de calidad. Espero que podamos volver a darle la bienvenida en un futuro próximo. Saludos cordiales, Yasmira Davila Hotel Silberstein

Dear Patricia, We thank you for sharing your experience in our hotel with Expedia. We are happy that you enjoyed your stay and especially that you appreciate the service and the high attention from our staff. The whole team attempts to offer a service of quality and for us it is the highest satisfaction making sure that our customers are satisfied and that their expectations are fulfilled. Thank you again for your nice evaluation and we hope to welcome you again in near future as our guests. Best regards, Hotel Silberstein

Dear guest, We are sorry to hear that your stay at Hotel Silberstein has been lamentable. We thank you for your time to share your experience. For us, your comments are very important as we want to improve day by day. We feel tremendously sorry that in this case you could not enjoy the quality of our service and that we did not fulfill your expectations. Our aim is to make your stay with us unforgettable and magic, therefore we are again tremendously sorry that your delight of experience with us has been tempered. It would be a pleasure to welcome you again. Best regards, Hotel Silberstein

Dear guest, First of all thank you very much for your trust in us when choosing our hotel from others in Puerto Ayora. We appreciate reading your comments because they are essential for us to always improve our service. The Hotel Silberstein characterizes itself by providing unforgettable experiences and by achieving our customer’s satisfaction. The location of our hotel is privileged because it is situated close to marvellous places like the Charles Darwin Research Station and many other places that a worth a visit. We would feel honored if you came to stay with us again and we hope to welcome you very soon as our guests. Best regards,

Dear guest, It is a real pleasure for the whole team of the Hotel Silberstein to know that we have been on top of your expectations concerning your stay with us. We are happy that you enjoyed the hotel’s services, especially the breakfast buffet and the gastronomy in general where we offer a big variety of food and beverages as our wish is to offer unique experiences and to surprise our customers on a sophisticated level. Furthermore, we like to hear that the most important matter for you was the kindness of our staff, as they are always attentive to help our guests with their needs. We remain with the wish to have more opportunities receiving you as our guest and hope to welcome you soon again. Best regards, Hotel Silberstein