Find Hotel with a Concierge in Princeville, HI

"Great location "

"The property itself is beautiful and everything went smoothly at first. However, there were significant issues that impacted our overall experience. We saw multiple roaches in the unit, which was concerning from the start. On our last evening, the unit flooded due to an adjacent rooms problem. We had maintenance in and out for several hours, disrupting our evening. While the issue was eventually addressed, there was no meaningful compensation for the time we were impacted, no move to another unit or urgency to find us another stay. The response felt impersonal and lacking in care, and the only compensation offered was removal of the resort fees, which did not feel proportionate to the disruption. It was disappointing given how much we enjoyed the stay up until that point but the customer service was lacking. Because of these issues, we would not choose to stay here again or recommend this stay. "

"Makai was a wonderful and place to stay. The rooms were large and had everything you need to cook a nice meal. The pool and spa area was well kept and the service was outstanding. Can’t wait to come back again. "

"Beautiful property and beach access key! Room was musty. My husband’s allergies went through the roof. Restaurants were delicious and priced well. Pizza was perfection. Both restaurants decorated beautifully and the staff were so friendly! No breakfast restaurant option other than a small market with coffees, bagels, and burritos that were as hot as Hawaiian lava! The overnight oats and yogurt was yummy. Pool water was freezing and unfortunately the hot tub was over run with young children the entire week. Definitely rent a car! There are no Ubers that far north and nothing is walking distance. Fitness center was sufficient and tennis pro, Mary was a doll! "

"Great location for the quiet rest I sought. Staff were helpful, and I enjoyed several classes with Hawaiian cultural activities. It was sad not to have the main pool and especially the hot tub available, but I knew it was under maintenance when I reserved my room. Very nice bathroom with a jacuzzi tub and separate shower. The property was quiet snd I walked to many nearby places, and took the bus to others."

"What can I say… They don’t call this one hotel without being rated that. Top notch in every category."

"Serine setting, kind staff, comfortable accommodations. Great time. "