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凱藝套房飯店的評分

2.5 out of 5
凱藝套房飯店
85 Hal Rogers Drive, Prestonsburg, KY

評論

8.0

非常好

10 分，有夠讚；224 則評論中有 91 則" "
8 分，不錯哦；224 則評論中有 69 則" "
6 分，一般般；224 則評論中有 35 則" "
4 分，不太好；224 則評論中有 9 則" "
2 分，很糟糕；224 則評論中有 20 則" "

8.2/10

整潔度

8.8/10

員工素質

7.4/10

設施服務

7.8/10

住宿環境和硬體

8.0/10

環保程度

評論

6/10 一般般

Glenda

喜歡：整潔度和員工素質
Only one night stand. Only one of us had a nightstand to put our glasses, phone and CPAP machine on. Door to bathroom dragged on the floor…hard to close.
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Glenda

Clean and quiet
於 2024 年 3 月住了 8 晚

6/10 一般般

Patricia

商務旅客, 家庭旅遊
喜歡：員工素質
不喜歡：整潔度
No heat. Hidden behind Comfort Inn with old Brookfield Inn large sign parking lot. Found last guest’s key card on floor - good vacuuming job.
於 2024 年 4 月住了 1 晚

6/10 一般般

Paul

於 2024 年 3 月住了 1 晚
nn 於 2024年4月21日回覆
You gave us a low score, but did not give a reason. We do use the responses to help us improve our hotel.

6/10 一般般

Liesel

喜歡：整潔度和員工素質
Nice and quiet. Sheets clean. Mattress and pillow comfy. But… no key cards as the machine was broken. The bedspread had a hole and was dirty. There was mold on the ceiling. The outer window had a hole. There were wall patches that weren’t painted. The hair dryer didn’t turn on at all. Not worth the price.
於 2024 年 3 月住了 1 晚

4/10 不太好

James

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Only choice I had
The towels in the room had stains on them. The carpet was nasty. Only reason we didn’t leave is because it was just too far to drive home last night. I will never stay there again.
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Glenda

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Good
於 2024 年 2 月住了 1 晚

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚

6/10 一般般

Harry

家庭旅遊
So so
Was ok very small rooms was candy on the floor only had breakfast ready o e out of three mornings
於 2023 年 12 月住了 3 晚

2/10 很糟糕

Anthony

家庭旅遊
不喜歡：整潔度和員工素質
Stayed from Tuesday until Friday. Room was never cleaned and I had to locate housekeeping to get clean towels!
於 2023 年 12 月住了 3 晚

10/10 有夠讚

Sharon

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff was friendly. Many options for breakfast. Room were very clean.
於 2023 年 11 月住了 3 晚

6/10 一般般

Beverly

喜歡：員工素質、設施服務和住宿環境和硬體
於 2023 年 11 月住了 2 晚

10/10 有夠讚

Nancy，Jeffersonville

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
About 25 miles to Pikeville where all rooms were booked — but this was pleasant and I may just stay here when I return to Pikeville!
於 2023 年 11 月住了 1 晚

6/10 一般般

James，Logansport

家庭旅遊
喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質
Every time we wanted the attendant to the motel, they were outside smoking and we would have to fetch them.
於 2023 年 11 月住了 2 晚

10/10 有夠讚

Kenneth

家庭旅遊
喜歡：住宿環境和硬體和客房舒適度
Stayed 10/27/23-10/29/23
Our room did not get cleaned, we weren't offered clean towels, shampoo(considering the bottles of shampoo and conditioner are only enough to shampoo half of your head) or conditioner. Our trash wasnt removed and our beds were t made. Breakfast was great though!!
於 2023 年 10 月住了 1 晚

10/10 有夠讚

Gloria

於 2023 年 10 月住了 2 晚

4/10 不太好

Fernando

不喜歡：員工素質
Running out of everything
The room was missing a chest of drawers. Thr carpet needed vacuuming. The toilet paper was surplus from the Soviet Union. Breakfast was lacking, ran out of coffee, milk, syrup for the waffles. The eggs were gone by 9. The gravy was watery and the biscuits were harder than a stone. I mistakenly booker this hotel. I meant to spend the night at Comfort Suites next door. Hate this hotel....
於 2023 年 10 月住了 1 晚

6/10 一般般

真實旅客

不喜歡：員工素質
Manager of the hotel couldn’t even print out a bill for our stay showing zero balance and charged us twice for taxes that were already paid through hotels.com. Hotel is hidden behind a Comfort Inn with no signage on the roadway very hard to find. No dog walking area.
於 2023 年 10 月住了 1 晚

10/10 有夠讚

Ralph

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Secluded from heavy road traffic.
於 2023 年 10 月住了 1 晚

10/10 有夠讚

Cameron

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very cool
於 2023 年 9 月住了 1 晚

6/10 一般般

Tim

家庭旅遊
喜歡：整潔度、員工素質和設施服務
不喜歡：住宿環境和硬體
Room was great but the exterior of the property really hurts it almost didnt go in due to the look of the outside
於 2023 年 9 月住了 1 晚

8/10 不錯哦

Jessica

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 9 月住了 1 晚

10/10 有夠讚

Sherry

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 2 晚

2/10 很糟糕

Debra

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Horrible
於 2023 年 9 月住了 1 晚

10/10 有夠讚

Roy

喜歡：員工素質
於 2023 年 9 月住了 1 晚

8/10 不錯哦

cynthia

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Would stay again.
An older hotel but everything was extremely clean. Staff was very friendly. Bed comfy. Breakfast simple but plenty to eat. Asked if they had ketchup since there was none on the buffet. Manager said sorry they didn’t, which was no problem. He then went and got some from the staff lounge! So nice of him!
於 2023 年 9 月住了 1 晚

10/10 有夠讚

MELINA

寵物同遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Most friendiest staff that we ever encountered!!

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice place!
Very nice hotel. Room was clean and comfortable. Nice breakfast too. It was actually nicer than the " resort" hotel we stayed at in Gatlinburg the previous two nights. Had a nice typed chart of the tv channels and a list of local restaurants. Little things make a difference!
於 2023 年 8 月住了 1 晚

8/10 不錯哦

Gladys

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very Satisfied
The service was excellent! Quick check in & comfortable accommodations! Needs paint touch ups. Overall clean! I’ve stayed here several times. Very satisfied!!!
於 2023 年 8 月住了 2 晚

10/10 有夠讚

Sam

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 1 晚

10/10 有夠讚

debbie

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I liked that is was just motels.
於 2023 年 7 月住了 2 晚

8/10 不錯哦

Elster

家庭旅遊
喜歡：整潔度和住宿環境和硬體
Really only minor complaint I have is the supply of coffee in the room. Had 3 packs of decaf and 1 regular coffee. I don't do decaf. Supply not restocked for 2nd night, so no coffee.
於 2023 年 7 月住了 2 晚

10/10 有夠讚

Karen

團體旅遊
喜歡：整潔度、員工素質和設施服務
The only thing that was bothersome was the terrible smell of cigarette smoke in the stairwells, elevators, and especially in the second floor hallways.
於 2023 年 7 月住了 2 晚

8/10 不錯哦

Stacie

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 7 月住了 1 晚

4/10 不太好

真實旅客

家庭旅遊
喜歡：員工素質
不喜歡：整潔度
Well it wasn’t bad until I woke up in the morning pulling ticks off of me!!!
於 2023 年 7 月住了 1 晚

6/10 一般般

Melissa

家庭旅遊
喜歡：整潔度、員工素質和客房舒適度
Jaime at the front desk was amazing. She really deserves a raise. She is so outgoing and helpful. You are truly blessed to have her as an employee!
於 2023 年 7 月住了 2 晚

8/10 不錯哦

Cassidy

家庭旅遊
喜歡：員工素質和客房舒適度
於 2023 年 7 月住了 3 晚

8/10 不錯哦

John

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 6 月住了 1 晚

10/10 有夠讚

kevin

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 6 月住了 1 晚

8/10 不錯哦

Roland

喜歡：整潔度、員工素質和住宿環境和硬體
Property was great and manager was helpful when Expedia was anything but helpful. Expedia has zero customer service. Thanks to the hotel staff for solving my unexpected issue with Expedia
於 2023 年 6 月住了 1 晚

10/10 有夠讚

Gregory

於 2023 年 6 月住了 1 晚

8/10 不錯哦

Sharon

喜歡：整潔度、員工素質和住宿環境和硬體
Staff very nice, rooms were nice and clean. This hotel is alot nicer then the Super 8 down the road. I will be staying there mext time 😀
於 2023 年 5 月住了 1 晚

6/10 一般般

Anna

喜歡：員工素質
Only issue we had was when booking it stated it was a non smoking hotel. The room we were in was a smoking room and we were not told that when booked. The hotel was completely booked for the night and we couldn’t move to another room so our stuff smells like cigarettes.
於 2023 年 5 月住了 1 晚

8/10 不錯哦

Kenneth

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
Business traveler, overnight on the road. Met expectations. Quick check-in, clean, quiet, comfortable. Soft pillows, but stackable. Would stay again if in the area.
於 2023 年 5 月住了 1 晚

10/10 有夠讚

Martha

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The property was very clean and up to date. I had requested a first floor room because my husband is 88 and has limited abilities. They gave us a handicap room that had a nice walkin shower.
於 2023 年 5 月住了 1 晚

8/10 不錯哦

Joseph

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 4 月住了 1 晚
nn 於 2023年5月3日回覆
Thank you for the rating. We look forward to seeing you again and maybe we will have corrected the reasons for the 8/10.

10/10 有夠讚

SAMANTHA

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
When making the reservation, we decided to pay extra to have a room with a sofa. What a surprise when we opened our door to learn that our room was basically a one-bedroom apartment with a separate kitchen, sitting room, and bedroom. It was very nice and so much more than we expected!
於 2023 年 4 月住了 3 晚
nn 於 2023年5月3日回覆
Samantha, We are glad that you enjoyed our suite. We are in the process of trying to upgrade the suites a little more with a larger TV in the sitting area and new lamps. We hope that the next time you are in our area you will stay with us again.

10/10 有夠讚

alicia

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 4 月住了 1 晚
nn 於 2023年5月3日回覆
Thank you for the rating. My staff and I enjoyed having you at out hotel. We hope to see you again in the future

10/10 有夠讚

Denise

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel itself was clean and comfortable. The staff were kind and helpful.
於 2023 年 4 月住了 1 晚
nn 於 2023年5月3日回覆
Thank you for your kind words. We enjoyed having you at our hotel and hope to see you again in the future

6/10 一般般

David

家庭旅遊
喜歡：員工素質、住宿環境和硬體和客房舒適度
The room was very clean. The beds were super comfy! We had trouble with our television working properly. The second person that came finally fixed the problem. The corridors reeked of cigarette smoke and the room didn’t smell much better.
於 2023 年 4 月住了 2 晚
nn 於 2023年5月3日回覆
Thank you for the review. We are sorry that you had a problem with the TV. Guest will change the setting to accommodate a game system and then not change it back. As for the cigarette smoke, you were on our smoking floor. We do try to eliminate as much of the smell in the hall way as possible.