The welcome was very pleasant and the service efficient. However the property fell short of ‘exceptional’ by a wide margin considering the room rate we paid. Restricted head height in the bedroom we stayed in, where the photographs on Expedia show more spacious accommodation. We were told, unprompted on arrival, that there was no point in complaining because the hotel was fully booked. We were disappointed that the restaurant was permanently closed. The common lounge areas were nice, but the breakfast area needed updating. The overall location of the hotel was good.