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Augustine, a Luxury Collection Hotel, Prague

5.0 star property
Historic Prague hotel combines elegant relaxation with world-class dining and spa treatments in a setting where modern comforts meet Old World charm

Choose dates to view prices

Augustine, a Luxury Collection Hotel in central Prague, offers a peaceful garden retreat. Enjoy excellent cuisine at Augustine Restaurant, a quiet library with WiFi, and relaxing spa treatments after exploring the city. Multilingual staff consistently receive positive reviews.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
The current price is NT$8,350
NT$9,500 total
includes taxes & fees
Jan 18 - Jan 19

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed | Premium bedding, minibar, in-room safe, individually decorated

Classic Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed | Premium bedding, minibar, in-room safe, individually decorated

Classic Room, 1 Queen Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 377 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 King Bed

7.6 out of 10
Good
(4 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 463 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

Deluxe Room, 2 Twin Beds | Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 463 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed | Premium bedding, minibar, in-room safe, individually decorated

Premium Room, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 441 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, minibar, in-room safe, individually decorated

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 538 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Suite, 1 Bedroom, Courtyard View

Classic Suite, 1 Bedroom, Courtyard View | Premium bedding, minibar, in-room safe, individually decorated

Classic Suite, 1 Bedroom, Courtyard View

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
  • 581 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Terrace

Suite, 1 Bedroom, Non Smoking, Terrace | Premium bedding, minibar, in-room safe, individually decorated

Suite, 1 Bedroom, Non Smoking, Terrace

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • 721 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Non Smoking

Deluxe Suite, 1 Bedroom, Non Smoking | Living room | 46-inch flat-screen TV with digital channels, TV, Netflix

Deluxe Suite, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
  • 829 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms, Non Smoking, Fireplace

Family Suite, 2 Bedrooms, Non Smoking, Fireplace | Living room | 46-inch flat-screen TV with digital channels, TV, Netflix

Family Suite, 2 Bedrooms, Non Smoking, Fireplace

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 1259 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite, 1 Bedroom, Non Smoking

Premium bedding, minibar, in-room safe, individually decorated

Presidential Suite, 1 Bedroom, Non Smoking

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 1604 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Tower

Suite, 1 Bedroom, Non Smoking, Tower | Premium bedding, minibar, in-room safe, individually decorated

Suite, 1 Bedroom, Non Smoking, Tower

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
  • 678 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking, City View

View from room

Executive Suite, 1 Bedroom, Non Smoking, City View

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
  • 753 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking | Premium bedding, minibar, in-room safe, individually decorated

Suite, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
  • 667 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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  • Spa
  • Pet friendly
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9.6 out of 10, Exceptional, 178 reviews
The price is NT$7,979
NT$9,088 total
includes taxes & fees
Jan 18 - Jan 19
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About the neighborhood

Located in Prague City Center, a neighborhood in Prague, Augustine, a Luxury Collection Hotel, Prague is near a metro station. Kampa Museum and O2 Arena are cultural highlights, and some of the area's notable landmarks include Charles Bridge and Old Town Square. Traveling with kids? Don't miss AquaPalace. Kayaking offers a great chance to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and mountain biking nearby.
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Map
Letenska 12/33, Prague, 110 00

What's nearby

  • Charles Bridge - 6 min walk - 0.6 km
  • St. Vitus Cathedral - 8 min walk - 0.7 km
  • Prague Castle - 8 min walk - 0.7 km
  • Old Town Square - 13 min walk - 1.1 km
  • Prague Astronomical Clock - 14 min walk - 1.2 km

Getting around

  • Prague-Masarykovo Station - 4 min drive
  • Malostranská Station - 4 min walk
  • Vaclav Havel Airport (PRG) - 35 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Lokál U Bílé kuželky - ‬9 min walk
  • ‪Restaurace Malostranská beseda - ‬6 min walk
  • ‪Roesel - ‬7 min walk
  • ‪Restaurace a hotel Pod Věží - ‬8 min walk

About this property

Augustine, a Luxury Collection Hotel, Prague

Luxury historic hotel near Charles Bridge
Located close to St. Vitus Cathedral and Kampa Museum, Augustine, a Luxury Collection Hotel, Prague provides a terrace, a coffee shop/cafe, and a garden. Treat yourself to a body wrap, a facial, or a body treatment at the onsite spa. The on-site international cuisine fine-dining restaurant, The Augustine Restaurant, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a library and dry cleaning/laundry services.
Other perks include:
  • English breakfast (surcharge), valet parking (surcharge), and express check-out
  • Express check-in, babysitting (surcharge), and a ballroom
  • Massage treatment rooms, a water dispenser, and a 24-hour front desk
Room features
All 101 individually furnished rooms offer comforts such as 24-hour room service and premium bedding, in addition to perks like pillow menus and laptop-compatible safes.
Other conveniences in all rooms include:
  • Hypo-allergenic bedding, rollaway/extra beds (surcharge), and free cribs/infant beds
  • Bathrooms with heated floors and rainfall showers
  • 46-inch HDTVs with Netflix, streaming services, and digital channels
  • Wardrobes/closets, recycling, and electric kettles

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Jan 23 - Jan 24
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (EUR 35 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily English breakfast available 7:00 AM to 11:00 AM for a fee: EUR 40 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • 1887 Refectory Bar
  • Cafe and Bar
  • The Augustine Restaurant

Things to do

  • 24-hour gym
  • Full-service spa
  • Library
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 4,282 square feet of conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace
  • Vegetable garden

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • In-room massages
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Elevator
  • Grab bar near toilet
  • Handrails in stairways
  • Lever door handles
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 4 floors
  • 7 buildings
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2009
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Children's robes
  • Designer toiletries
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 46-inch flat-screen TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: EUR 100
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 100
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 120 per accommodation, per stay
Service animals are welcome, and are exempt from fees
1 total pets

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 75.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.02 per person, per night, up to 60 nights

We have included all charges provided to us by the property.

Optional extras

  • Fee for English breakfast: approximately EUR 40 per person
  • Valet parking fee: EUR 35 per night
  • Pet fee: EUR 120 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: EUR 100 (subject to availability)
  • Late check-out fee: EUR 100 (subject to availability)
  • Rollaway bed fee: EUR 75.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the spa without adult supervision

Property is also known as

Augustine Hotel
Augustine Hotel Prague
Augustine Prague
Augustine Prague Hotel
Hotel Augustine
Hotel Augustine Prague
Prague Augustine
Prague Augustine Hotel
Prague Hotel Augustine
Rocco Forte The Augustine Hotel Prague
Augustine Luxury Collection Hotel Prague
Augustine Luxury Collection Hotel
Augustine Luxury Collection Prague
Augustine Luxury Collection
Augustine, a Luxury Collection Hotel, Prague Hotel
Augustine, a Luxury Collection Hotel, Prague Prague
Augustine, a Luxury Collection Hotel, Prague Hotel Prague

Frequently asked questions

Is Augustine, a Luxury Collection Hotel, Prague pet-friendly?

Yes, this hotel allows pets (limit 1 total). There's a fee of EUR 120 per accommodation, per stay. Service animals are exempt from fees.

How much does it cost to stay at Augustine, a Luxury Collection Hotel, Prague?

As of 2026/1/15, prices found for a 1-night stay for 2 adults at Augustine, a Luxury Collection Hotel, Prague on 2026/1/18 start from NT$8,350, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Valet parking is available for EUR 35 per night.

What time is check-in at Augustine, a Luxury Collection Hotel, Prague?

Check-in start time: 3 PM; Check-in end time: midnight. Early check-in is available for a fee of EUR 100 (subject to availability).

What time is check-out at Augustine, a Luxury Collection Hotel, Prague?

Check-out is at noon. Late check-out is available for EUR 100 (subject to availability).

Where is Augustine, a Luxury Collection Hotel, Prague located?

This family-friendly Prague hotel is located in the historical district, within a 15-minute walk of Charles Bridge, Kampa Museum, and Old Town Square. Prague Castle and Prague Astronomical Clock are also within 1 mi (2 km). Malostranská Station and Malostranská Stop are within a 5-minute walk.

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Reviews

Augustine, a Luxury Collection Hotel, Prague Reviews

9.6

Exceptional

10

Cleanliness

9.6

Location

9.6

Staff & service

9.8

Property conditions & facilities
Rating 10 - Excellent. 151 out of 174 reviews
Rating 8 - Good. 15 out of 174 reviews
Rating 6 - Okay. 5 out of 174 reviews
Rating 4 - Poor. 2 out of 174 reviews
Rating 2 - Terrible. 1 out of 174 reviews

Reviews

10/10 Excellent

Lori

Liked: Amenities
Great room. Super friendly staff.
Stayed 3 nights in Dec 2025

10/10 Excellent

Menachem

Liked: Cleanliness, amenities, property conditions & facilities
Location
Stayed 1 night in Nov 2025

10/10 Excellent

Menachem

Liked: Cleanliness, property conditions & facilities
Clean, well located. Highly recommend.
Stayed 3 nights in Nov 2025

10/10 Excellent

Suzanne

Liked: Amenities
Great place and staff
Stayed 6 nights in Jul 2025

10/10 Excellent

Vartan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classy , big rooms. Tastefully done
Stayed 4 nights in Sep 2025

10/10 Excellent

Carey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An outstanding property combining a wonderful professional staff with an exquisite property in a central location and you have the recipe for a wonderful stay and introduction to Praha (Prague).
Stayed 4 nights in Jul 2025

10/10 Excellent

joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, the rooms where perfect, food love it.
Stayed 4 nights in Dec 2024

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities
Excellence in every little detail. Great location!
Stayed 1 night in Apr 2025

10/10 Excellent

In Won

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean!
Stayed 1 night in Jun 2025

10/10 Excellent

In Won

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean!!
Stayed 2 nights in Jun 2025

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A 5-star hotel that missed a bit on service. Room was not ready when we arrived way past check-in time.
Stayed 3 nights in Sep 2025

10/10 Excellent

LOUIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was absolutely beautiful and historic. It was in a great location to walk to all the other historical sites. The staff was friendly and accommodating. The beds and rooms were comfortable.
Stayed 5 nights in Oct 2024

10/10 Excellent

G Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was most comfortable, the staff was extremely helpful and courteous, and the location was convenient.
Stayed 3 nights in Aug 2022

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property ! Staff was over the top amazing and rooms lovely. Would stay here everytime!
Stayed 3 nights in Sep 2023

10/10 Excellent

Stephen Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful sheer luxury
Stayed 4 nights in Feb 2025

8/10 Good

Ilja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very good time. Unfortunately, and unknown to us when booking, the SPA was closed during our stay.
Stayed 3 nights in Feb 2025

8/10 Good

KIRAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint, quiet, elegant. Very polite, attentive staff.
Stayed 2 nights in Aug 2023

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are 10 Star, It’s a exceptional hotel with Warm and Friendly Staff who make you feel like family. Breakfast, food , Conceirge and room all to a exceptional standard.
Stayed 6 nights in Jan 2024

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful and the rooms were elegant and well appointed. The heated bathroom tile floor was a plus for our January stay. Staff were very pleasant and helpful.

10/10 Excellent

Franz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Understated elegance and quality at the highest level. Hidden gem 2 minute walk from the famous Charles Bridge. Attentive staff with great attitudes. The bar is situated in a spectacular room with frescos on the vaulted ceiling. Perfection.
Stayed 5 nights in Feb 2025

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to the Prague Castle. Beautiful spacious rooms. Lovely & accommodating staff. Picked us up at the airport, dropped our daughter at her apartment for her study abroad program & gave wonderful suggestions of what to do! Stored our luggage as we continued our travels since we will be returning to the property before our return to the US. Made great dining suggestions as well! Loved the property & staff!
Stayed 1 night in Jan 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our dinner was superb. Fresh ingredients, cooked to perfection and beautifully presented.
Stayed 3 nights in Oct 2022

10/10 Excellent

Rajiv

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Augustine was a terrific place to stay in Prague. The room was great (and spacious). The staff (especially the morning restaurant crew) was very nice. The hotel itself felt nice - not too big and a nice oasis. The location was a huge plus - access to all of Mala Strana was fantastic, and yet getting across the bridge(s) to Old Town was very easy.
Stayed 5 nights in Mar 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff went above and beyond in greeting us upon arrival. We were offered a welcome drink and we were greeted not only by the reception desk staff, but also the hotel manager an concierge. The hotel is built inside a former monestary and maintains some of the original architectural elements. Our room was quite large as wall the beautiful marble bathroom. Overall, a very comfortable stay.
Stayed 4 nights in Oct 2022

6/10 Okay

Karen

Liked: Property conditions & facilities
Lovely staff. Our TV and entertainment system did not work. They brought Apple TV into the room which solve that problem. However, of the two phones we had one had to be removed because it was beeping constantly and the other one did not work the entire time. To do anything like room service, ask for Bell anything I had to call on my cell phone which was really inconvenient. There were some apologies but no effort whatsoever to move our room or to upgrade or to simply deliver a fruit basket. It was really inconvenient and I did not think it lived up to a five star rating in any sense of the word. It was a bit conventional and not creative. The staff was lovely but didn't escalate any issues to management And sort of just apologized. Our other lovely hotels in Prague to stay at the four seasons and others and if you want five star service and accommodations I would check elsewhere
Stayed 4 nights in Aug 2025