豪華客房, 2 張標準雙人床 | 埃及棉床單、高級寢具、羽絨被、舒適加層
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樸茨茅斯萬豪飯店的評分

4 out of 5
樸茨茅斯萬豪飯店
Southampton Road, Portsmouth, England

評論

8.4

非常好

10 分，有夠讚；1000 則評論中有 485 則" "
8 分，不錯哦；1000 則評論中有 338 則" "
6 分，一般般；1000 則評論中有 85 則" "
4 分，不太好；1000 則評論中有 56 則" "
2 分，很糟糕；1000 則評論中有 36 則" "

9.0/10

整潔度

8.6/10

員工素質

8.2/10

設施服務

8.6/10

住宿環境和硬體

8.4/10

環保程度

評論

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Reasonable price
Reasonable price. Hotel is maintained in good condition. Clean.
於 2023 年 9 月住了 4 晚

10/10 有夠讚

Hoi Man

喜歡：整潔度、員工素質和住宿環境和硬體
Good
於 2023 年 5 月住了 1 晚

6/10 一般般

Sui lung

不喜歡：整潔度和住宿環境和硬體
Disappointed!
Disappointed by the old and dirty hotel, this Brand is Over rated, may by it is not same management group of HK/ASIA.
於 2017 年 9 月住了 3 晚

8/10 不錯哦

關太，香港

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
房間寬闊寧靜
環境舒適，房間寬闊，入住房間手續快捷。遠離市區景點，出入要電召汽車。附近有超級市場及少量食肆。酒店提供自助式早餐。
於 2017 年 8 月住了 1 晚
Helen 於 2017年8月11日回覆
親愛的客人， 感謝您與我們保持聯繫。感謝您的反饋。

8/10 不錯哦

真實旅客

喜歡：整潔度、住宿環境和硬體和客房舒適度
- Spacious, modern hotel, nice room, it would be ideal if bathroom can be updated as well; - location is good for self driving, a bit away from town center, but with 24 hours Tesco, free parking; - breakfast is ok, but the chef was very kind and gave our little one a special treat which made his day; - staff are helpful and polite, but somehow we had to request a baby cot so many times which wasn't delivered until nearly 11PM
於 2017 年 7 月住了 1 晚
Helen 於 2017年7月24日回覆
Dear Guest, Thank you for your great feedback, I am sorry you experienced an issue with the cot and will follow this up with the team. Kind regards Helen

10/10 有夠讚

Rachel

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
床很舒適, 房間空間大可輕鬆整理行李, 有1瓶bottle water. 浴室平台夠大可放一些清潔及化妝用品. 唯一覺得怪怪的是吹風機還是屬於老舊型,不是很好吹.
Helen 於 2017年3月27日回覆
Dear Rachel, Thank you for your great review, I hope you will be able to visit again soon. Kind regards Helen

6/10 一般般

Fiona

Room overlooked dining area so had to have curtains closed all the time
於 2024 年 4 月住了 1 晚
FD 於 2024年4月27日回覆
Dear Fiona,Thank you for your recent stay and for taking the time to write a review. We are sorry to hear about your experience with the room overlooking the dining area. We appreciate your feedback and apologise for any inconvenience caused. We will certainly take your comments into consideration.Kind regards,Portsmouth Marriott Hotel

4/10 不太好

PAUL

情侶出遊, 商務旅客
喜歡：設施服務和住宿環境和硬體
不喜歡：員工素質
Stayed at many Marriots before with never an issue but this one needs some decent staff training and quality control. The check in was very quick and fast on getting to our room it was clear that the housekeeping was very poor with no coffee pods provided for the machine. Only one bath towel provided. Hairs in the shower. Later the bar service took ages only 3 staff on taking on average 15 minutes to get served each time many guests unhappy with lack of knowledge of products from bar staff as well. Wanted some bar snacks but the chicken skewers were overcooked and really dry so bad that we didnt eat them and the toasted brioche with my pate was burnt with little interest from the clearly very stressed staff when we commented about with no offer to replace them. When requesting to check my bill on departure it turned out part of someone elses bar bill had been added to ours really not acceptable had I just used exoress check out it would have just been added to my pre charged credit card there would have been nothing I could have done to correct it.
於 2024 年 4 月住了 1 晚
FD 於 2024年4月21日回覆
Thank you for taking time to leave us your feedback. We are sorry to hear about your disappointing experience and we will be forwarding your comments to the relevant departments to prevent similar occurrences in the future. We truly value your feedback and continuously make changes to our service to improve the guest experience. We look forward to the chance to earn back your trust and provide you with a greatly improved experience in the future. Kind regards,Portsmouth Marriott Hotel

8/10 不錯哦

Guus，Almere

團體旅遊
喜歡：整潔度和員工素質
Prima hotel we gebruiken het al jaren, maar inmiddels wel zwaar overpriced. Voor twee nachten 725 euro (omgerekend) afrekenen is toch best heel veel geld. De value for money ratio is een beetje zoek.
於 2024 年 4 月住了 2 晚
FD 於 2024年4月16日回覆
Dear Guus, Thank you for your recent stay and for taking the time to write a review. We certainly appreciate your valuable feedback. Kind regards, Portsmouth Marriott team

2/10 很糟糕

Jason

Party in the adjoining room 02:00-04:00 with a lot of people and some awful music.
於 2024 年 4 月住了 2 晚
FD 於 2024年4月16日回覆
Dear Jason,Thank you for your recent stay and for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the noise from the adjoining room during your stay. We hope to have the opportunity to welcome you back to the hotel in the future, providing you with a more enjoyable experience.Kind regards,Portsmouth Marriott Hotel

8/10 不錯哦

Surajit

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Easy parking, quiet
於 2024 年 3 月住了 1 晚
FD 於 2024年3月31日回覆
Dear Surajit,Thank you for your recent stay and for taking the time to write a review. We greatly appreciate your valuable feedback and hope to welcome you back in the near future. Kind regards, Portsmouth Marriott team

10/10 有夠讚

Saakshi

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We had a lovely stay. Reception team was very professional and helpful. Thanks for all the help and will visit soon.
於 2024 年 3 月住了 2 晚
FD 於 2024年3月29日回覆
Dear Saakshi,Thank you for your recent stay and for taking the time to write a review. We greatly appreciate your valuable feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Portsmouth Marriott Hotel

8/10 不錯哦

Paul

於 2024 年 3 月住了 1 晚
FD 於 2024年4月14日回覆
Dear Paul, Thank you for your recent stay and for taking the time to write a review. We appreciate your valuable feedback and hope to welcome you back in the near future. Kind regards, Portsmouth Marriott team

10/10 有夠讚

Julie

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
We have stayed here many times. Rooms are very clean, large and well furnished. They have also recently been decorated. We had breakfast at the hotel - it is fully self service and there are plenty of options to choose from. Staff were friendly and checking was smooth. Parking is charged at £5 per night.
於 2024 年 3 月住了 1 晚
FD 於 2024年3月23日回覆
Dear Julie, thank you for your recent stay and for taking the time to write a review. We appreciate your valuable feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Portsmouth Marriott team

10/10 有夠讚

Denise

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This is our second stay here. Definitely the best hotel in the area. Staff were friendly, rooms clean, modern and spacious. We had a bar meal early evening which was delicious and the breakfast was hot, vast and plentiful.
於 2024 年 3 月住了 1 晚
FD 於 2024年3月23日回覆
Dear Denise, thank you for your recent stay and for taking the time to write a review. We appreciate your valuable feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Portsmouth Marriott team

8/10 不錯哦

Tarunkumar，Milton Keynes

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
FD 於 2024年3月24日回覆
Dear Tarunkumar,Thank you for choosing the Portsmouth Marriott Hotel for your stay and for taking the time to write a review. We greatly appreciate your feedback and look forward to welcome you back to the hotel in the near future.Kind regards,Portsmouth Marriott Hotel

10/10 有夠讚

Mike

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
First time in this hotel, found the service, rooms and facilities very good, plenty of attentive staff always on hand, especially at breakfast time, very impressed.
於 2024 年 1 月住了 4 晚
Front Office team 於 2024年2月9日回覆
Dear Mike,Thank you for your recent stay and for taking the time to write a review. We greatly appreciate your valuable feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Portsmouth Marriott team

8/10 不錯哦

John

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Front Office team 於 2024年2月9日回覆
Dear John,Thank you for taking the time to review your stay with us, we really do appreciate it. We hope to welcome you back in the near future.Kind regards, Portsmouth Marriott team

10/10 有夠讚

Ramon，London

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Attended a function 06.02.2024 and stayed in this hotel. Hotel staff excellent. Room AC noisy and furniture’s a bit outdated. Other than that, Kia, the receptionist very nice and professional.Banqueting manager and staff excellent and food serve on the function, very nice and tasty. Compliments to the chef. Hotel has a free parking for residents which is a plus.
於 2024 年 1 月住了 1 晚
Front desk 於 2024年2月15日回覆
Thank you for your kind words. We certainly appreciate your valuable feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Portsmouth Marriott Hotel team

6/10 一般般

Ian

家庭旅遊
喜歡：員工素質和住宿環境和硬體
Christmas Stay
Staff exceptionally helpful cannot fault . Unfortunately attention to detail lacking , in lift posters spelling / grammer mistakes. Cobwebs & build up of dust on wall lights in restaurant, beds too soft after 4 nights stay backs ached. General ambiance of bar area more like airport lounge . Hotel generally and room specifically far to hot ,( even with air con on full blast could not get room cool enough. )
於 2023 年 12 月住了 4 晚
Front desk 於 2024年2月15日回覆
Thank you so much for your feedback, we apologise for the inconveniences and will pass it on to the management teams. We use feedback to continuously make changes to our service to improve the guest experience. We hope we get the opportunity to welcome you back to the hotel in the future.

10/10 有夠讚

John

於 2023 年 12 月住了 1 晚
Front desk 於 2024年2月15日回覆
Thank you for choosing the Portsmouth Marriott Hotel for your stay. We appreciate your feedback and look forward welcome you back in the near future.

6/10 一般般

Nikita

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Walked upto reception and one receptionist was stood deeply engaged with looking at herself on her phone camera - really bad first impression. I could have walked in on fire and she wouldn’t have looked up! Woman who actually checked us in was fine. Room nice. Woken up in night by noisy people coming back from party downstairs- maybe put all those guests on same floor?
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Wendy

喜歡：整潔度、員工素質和住宿環境和硬體
Really clean and lovely rooms.
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Katie

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚

8/10 不錯哦

Andie

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Helpful staff and plaeasant dining options
於 2023 年 11 月住了 1 晚

10/10 有夠讚

b

於 2023 年 11 月住了 1 晚

2/10 很糟糕

Tuan

於 2023 年 11 月住了 1 晚

10/10 有夠讚

Steve

商務旅客
喜歡：員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 5 晚

2/10 很糟糕

Dominic

於 2023 年 11 月住了 1 晚

10/10 有夠讚

Nutcha

於 2023 年 10 月住了 1 晚

10/10 有夠讚

Maria

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚

8/10 不錯哦

Linda

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Very efficent reception staff. We were tired after a long day travelling and our room was comfortable and well equipped. We didnt quite manage to work out the temperature setting in the room but we were cosy enough under the duvet. Excellent breakfast in a very busy dining room but well managed by the staff.
於 2023 年 10 月住了 1 晚

10/10 有夠讚

Ceril

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚

10/10 有夠讚

Jane

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great Hotel
Second stay at Cosham Marriott. Excellent for cleanliness, facilities and room comfort. Staff knowledgeable and helpful, breakfast choice really good too. Would recommend.
於 2023 年 10 月住了 1 晚

10/10 有夠讚

Maria

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This is second time I stayed here. Absolutely Five Stars Service. Meals scrumptious, omg, so yummy… leisure centre so relaxing… area safe, just off motorway, plenty if parking. Staff proffessional
於 2023 年 10 月住了 1 晚

6/10 一般般

Allen

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Parts of the hotel were too hot.
Room was fine, but hallways and lifts were HOT. I was trying to get downstairs to check out, and was pouring sweat by the time I got to the lobby.
於 2023 年 9 月住了 1 晚

10/10 有夠讚

Christian

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Easy Check-In. Friendly staff member. Parking was easy.
於 2023 年 9 月住了 1 晚

2/10 很糟糕

Dalit

於 2023 年 9 月住了 1 晚

10/10 有夠讚

Lesley

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Easy to find when heading to Portsmouth and a short journey to the port
於 2023 年 9 月住了 1 晚

10/10 有夠讚

eddie

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 2 晚

10/10 有夠讚

Hayley

於 2023 年 9 月住了 1 晚

10/10 有夠讚

Wai Kuen

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 9 月住了 1 晚

4/10 不太好

John

情侶出遊
喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質
Service in dining and bar area was very very poor Hotel was clean and tidy Didn't appreciate a call from reception at nearly 11pm regarding the bill from dinner i had already paid
於 2023 年 9 月住了 2 晚

8/10 不錯哦

Atsuko

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very pleasant stay for my business trip.
I found the room equipped and prepared to the high standard as you would expect from this group. And the rate was very reasonable.
於 2023 年 8 月住了 4 晚

10/10 有夠讚

JAYNE

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Stayed for a night before a very early ferry sailing. Easy parking, helpful staff and a decent meal. A few minutes drive from the Brittany Ferry terminal.
於 2023 年 8 月住了 1 晚

2/10 很糟糕

Carl，Stanley

於 2023 年 8 月住了 1 晚

10/10 有夠讚

Matthew

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Really good service. Breakfast was excellent. Dining options were great. Good value for money. Very comfortable.
於 2023 年 8 月住了 3 晚

8/10 不錯哦

Peter

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 2 晚

8/10 不錯哦

E F

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Staff welcoming and helpful. Room had a slight smell of damp but nothing horrid. TV had basic channels. and no smart features. Room service was fine, not cheap. It was a practical solution for our purpose. Not great value for money, but there were no family rooms elsewhere despite booking very early.
於 2023 年 8 月住了 1 晚

6/10 一般般

Claire

家庭旅遊
喜歡：整潔度
Was our go to hotel but not any more.
The Marriott was always our go to hotel in Portsmouth, especially as it had a pool and stayed at least 12 times over the years. After not staying since Covid, we thought we'd try again. Not any more though. Pool gone and now had ugly green tall tarpaulin around it. Staff were friendly enough on reception. Restaurant didn't seem to understand our order and that our bill was wrong and automatically added 12.5% service fee. We didn't even get a bill at our table. All felt very rushed.
於 2023 年 8 月住了 1 晚