Dear salenda, Thank you very much for your feedback and to give us the opportunity to improve. We are sorry if the room did not meet your expectations, your comments were already forwarded to our management and we are sincerely grateful for bringing those to our attention. We hope we can receive your visit again in the near future. Warmest regards, Paula Coutinho

Dear Guest, We genuinely appreciate your feedback. It is a delight to know that you enjoyed your stay. We wish you a pleasant day and we are looking forward to see again! Warmest regards, Paula Coutinho

Dear Mr. Esteban, Thank you for taking the time to give us your feedback on your recent stay at the Pestana Palácio do Freixo, Pousada & National Monument. We are very delighted to hear that your experience at our beloved 18th century Palace was memorable and that you also appreciated our location and the service provided by our attentive staff. Concerning the less positive issue, our heartfelt apologies for the inconvenience with the Air- conditioning. Our team moved all efforts to fix this unusual situation in a useful time. It was a huge pleasure to have as our guest. We are looking forward to welcome you again soon, in order to restore your confidence in our Hotel! Kind regards, Rita Ferreirinha Guest Service Manager

Dear Mrs. Amanda, Thank you for taking the time to give us your feedback on your recent stay at the Pestana Palácio do Freixo, Pousada & National Monument. We are very delighted to hear that your experience at our beloved 18th century Palace was memorable and that you also appreciated the variety of our breakfast and our attentive staff. Regarding our mattresses, we would like to inform you that we recently replaced this material with a more recent and comfortable one, in order to provide a better customer experience. We really regret that the bed linen did not meet your expectations and we have already shared your inputs with our Housekeeper Manager. It was a huge pleasure to have as our guest. We are looking forward to welcome you again in a near future! Kind regards, Rita Ferreirinha Guest Service Manager

Dear Mr. Badusev, Thank you for taking the time to give us your feedback on your recent stay at the Pestana Palácio do Freixo, Pousada & National Monument. We are very delighted to hear that your experience at our beloved 18th century Palace was good and that you also appreciated the views to the river and our amenities.Regarding the less positive issue, we would like to inform you that you can access to our Restaurant through our two internal passages that are absolutely covered or through our outside areaç- We regret that we were not aware of this situation in a timely manner, in order to provide you with a more comfortable stay. an outdoor shortcut or through our internal passages absolutely covered It was a huge pleasure to have as our guest. We are looking forward to welcome you again in a near future! Kind regards, Rita Ferreirinha Guest Service Manager

Dear Mrs.Vera, Thank you for taking the time to give us your feedback on your recent stay at the Pestana Palácio do Freixo, Pousada & National Monument. We are very delighted to hear that your experience at our beloved 18th century Palace was magical. It was a huge pleasure to have as our guest. We are looking forward to welcome you again in a near future!Kind regards, Rita Ferreirinha Guest Service Manager

Dear Mr. Gustavo, Firstly, we would like to thank you for taking the time to give us your feedback on your recent stay at Pestana Palácio do Freixo. We are delighted to hear that your experience at our beloved 18th century Palace was memorable and that you really appreciated the meals provided in our restaurant and Bar. It was a huge pleasure to have you as our guest. We are looking forward to welcome you again in a near future! Kind regards, Rita Ferreirinha Guest Service Manager

Dear Mr. Yutaka,Firstly, we would like to thank you for taking the time to give us your feedback on your recent stay at the Pestana Palácio do Freixo, Pousada & National Monument. We are delighted to hear that your experience at our beloved 18th century Palace was memorable and that you also appreciated the professional service provided by our wonderful team. Regarding the less positive issue, we really regret the incident reported . Our bathtubs have an anti-slip film incorporated and in addition we have the pleasure to provide to our guests an non slip mat, upon request.It was a huge pleasure to have you as our guest. We are looking forward to welcome you again in a near future!Kind regards,Rita FerreirinhaGuest Service Manager

Dear Mr. Ovidiu Topana,Firstly, we would like to thank you for taking the time to give us your feedback on your recent stay at the Pestana Palácio do Freixo, Pousada & National Monument. We are delighted to hear that your experience at our beloved 18th century Palace was memorable and that you also appreciated the professional service provided by our team. It was a huge pleasure to have you as our guests. We are looking forward to welcome you again in a near future!Kind regards,Rita FerreirinhaGuest Service Manager

Estimada Senhor Deodato, Desde já, muito obrigada pelo tempo disponibilizado para emitir feedback referente à sua recente estadia no Pestana Palácio do Freixo, Pousada & National Monument. Ficamos muito felizes em saber que a sua experiência no nosso aclamado Palácio do Século XVIII foi memorável e que muito apreciou o serviço dedicado e atento da nossa equipa. Esperamos ter a oportunidade revê-lo num futuro próximo! Atentamente,

Dear Mrs. Sayuri,On behalf of the entire team at Pestana Palácio do Freixo, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, Rafael Furão

Dear Mr. Yongrui,On behalf of the entire team at Pestana Palácio do Freixo, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, Rafael Furão

Dear Mr. Rong, First of all, we would like to thank you for taking the time to give us your feedback on your recent stay at Pestana Palácio do Freixo. We are delighted to hear that your experience at our beloved 18th century Palace was amazing and that you also appreciated our friendly staff. It was a huge pleasure to have you as our guest. We are looking forward to welcome you again in a near future! Kind regards, Rita Ferreirinha Guest Service Manager

Dear Mr. Maryum,On behalf of the entire team at Pestana Palácio do Freixo, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, Rafael Furão

Dear Mr. Joo Youl,Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate your feedback and are delighted to learn that you enjoyed your experience at our hotel.We understand your comment regarding the distance from key tourist attractions, and we appreciate your understanding. While we may not be centrally located, we are thrilled to know that you found our hotel to be a great choice overall.It is wonderful to learn that you appreciated the charm of our Palace. We take pride in preserving the unique character of our hotel while providing modern comforts to our guests.We are especially pleased that you highlighted the excellent service from our staff. Providing exceptional service is a top priority for us, and we are delighted that our team's efforts made a positive impact on your stay.Your satisfaction is our greatest reward, and we hope to have the pleasure of welcoming you back for another great stay in the future.Warm regards,The Pestana Palácio do Freixo Team

Cher Monsieur Jean Pierre,Nous vous remercions sincèrement d'avoir pris le temps de partager votre expérience avec nous. C'est avec un immense plaisir que nous apprenons que vous avez passé un excellent séjour dans le Pestana Palácio do Freixo Pousada & National Monument.Nous sommes ravis de savoir que la chambre a répondu à vos attentes en termes de confort et que vous avez apprécié la qualité de notre restaurant. Nous nous efforçons continuellement de fournir des services et des installations de première classe, et vos commentaires positifs sont une source d'encouragement pour toute notre équipe.C'est un honneur de lire que vous envisagez de revenir séjourner chez nous. Nous serions ravis de vous accueillir à nouveau et de vous offrir une expérience aussi agréable que celle que vous avez vécue.Encore une fois, merci de nous avoir choisis. Nous sommes impatients de vous accueillir à nouveau.Bien cordialement,L'équipe du Pestana Palácio do Freixo

Dear Ms. Chen,First of all, thank you very much for taking the time to share your honest opinion about your recent stay at the Pestana Palácio do Freixo.Although we are pleased to learn that you enjoyed your stay in general, we are deeply disappointed that our hotel was not able to fully meet your expectations, for which we offer our sincere apologies.Your opinion is of crucial importance to us, as it helps us to continually improve, meeting the needs and preferences of our guests. As such, we thank you for your valuable contribution.We would also like to inform you that your comments were duly recorded and transmitted to those responsible for each of the departments involved, so that each of the repairs you left with us can be duly discussed and analysed during our next quality meeting.It was a great pleasure to have you as our guest.We thank you for choosing the Pestana Palácio do Freixo for your stay in Porto and hope to have the opportunity to welcome you again soon.Sincerely,The Pestana Palácio do Freixo Team

Estimada Sra. D. Cláudia, Antes de mais, muito obrigado pelo tempo dispensado para partilhar o seu feedback positivo acerca da sua estadia no Pestana Palácio do Freixo. Ficamos muito felizes em saber que teve uma experiência agradável no nosso Palácio e que muito apreciou o serviço personalizado, atento e profissional providenciado pela nossa equipa. O seu reconhecimento enche-nos de orgulho e serve-nos de incentivo para procurar a melhoria contínua e aspirar a excelência. Foi um enorme gosto tê-la como nossa hóspede. Esperamos ter a oportunidade de a rever muito em breve! Cordialmente, A Equipa Pestana Palácio do Freixo

Dear Ms. Annelise, Thank you very much you for providing your feedback about your stay at the Pestana Palácio do Freixo. We are thrilled to learn that you experience at our Hotel was outstanding and you really appreciated our team's professional service. Your comments fill us with pride and incentive us to continuously improve our service and strive for excellence. It was a pleasure for us to be your home in Porto. We look forward to welcoming you again very soon. Kind regards, Rita Ferreirinha Guest Service Manager Pestana Palácio do Freixo

Dear Mrs. Caron, Thank you for providing us your feedback on your stay at Pestana Palácio do Freixo, Pousada & National Monument. We are delighted to learn that you really enjoyed the experience at our beloved Palace and our team's dedicated and attentive service. It was a huge pleasure for us to have you as our Guest.We look forward to welcoming you again in a near future to provide you another memorable stay! Kind regards,Rita FerreirinhaGuest Service Manager

Dear Mr. Charles,First and foremost, we would like to thank you for taking the time to give us your feedback on your recent stay at the Pestana Palácio do Freixo, Pousada & National Monument. We are delighted to learn that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments fill us with pride and incentive us to continuously improve our service and strive for excellence.It was an immense pleasure for us to welcome you as our guest and we look forward to seeing you again soon! Kind regards,The Pestana Palácio do Freixo Team

Dear Ms. Monica, Thank you very much you for providing your feedback about your stay at the Pestana Palácio do Freixo. We are thrilled to learn that you experience at our Hotel was outstanding and you really appreciated our team's professional service. Your comments fill us with pride and incentive us to continuously improve our service and strive for excellence. It was a pleasure for us to be your home in Porto. We look forward to welcoming you again very soon. Kind regards, Rita Ferreirinha Guest Service Manager Pestana Palácio do Freixo

Estimado Sr. Alexandre, Antes de mais, muito obrigado pelo tempo dispensado para partilhar o seu feedback positivo acerca da sua estadia no Pestana Palácio do Freixo. Ficamos muito felizes em saber que teve uma experiência excelente no nosso Palácio e que muito apreciou o serviço personalizado, atento e profissional providenciado pela nossa equipa. Relativamente à dificuldade que teve em orientar-se no nosso palácio, gostaríamos de frizar que a nossa equipa está sempre disponível para o ajudar com qualquer indicação que necessite. Foi um enorme gosto tê-lo como nosso hóspede. Esperamos ter a oportunidade de o rever muito em breve! Cordialmente, A Equipa Pestana Palácio do Freixo

Dear Mr. Mark,Thank you very much for your feedback on your stay at the Pestana Palácio do Freixo, Pousada & National Monument. We are delighted to learn that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your recognition fills us with pride and incentives us to continuously improve our service and strive for excellence. It was an immense pleasure for us to have you as our Guest. We look forward to welcoming you again in a near future. Kind regards,The Pestana Palácio do Freixo Team

Dear Ms. Hamide,Thank you so much for your positive feedback on your stay at the Pestana Palácio do Freixo, Pousada & National Monument. We are thrilled to learn that you enjoyed your experience at our Palace, as well as our team's dedicated, attentive, and professional service.Your recognition fills us with pride and incentives us to continuously improve our service and strive for excellence. It was an immense pleasure for us to have you as our Guest. We look forward to welcoming you again in a near future. Kind regards,The Pestana Palácio do Freixo Team

Dear Mrs. Jeneane, First of all, we would like to thank you for taking time to provide us your feedback regarding Pestana Palácio do Freixo, Pousada & National Monument.We are deeply sorry that we were unable to meet your expectations. Given the personal situation that was exposed to us at the time, the Hotel staff immediately presented several solutions so that your stay with us or in our brother Hotel could be pleasant. However, we regret that these proposals were not considered and therefore it was not possible for you to stay overnight at our Palace. We are saddened by this outcome because we do everything to promote a high quality service to our clients but we always choose to respect their decisions, as was your case.We hope to have the opportunity to have you as our guest in a near future !Yours sincerely,Rafael FurãoUnit Manager

Dear Mr. Wayne, Thank you very much you for providing your feedback about your stay at the Pestana Palácio do Freixo. We are thrilled to learn that you experience at our Hotel was outstanding and you really appreciated our team's professional service. Your comments fill us with pride and incentive us to continuously improve our service and strive for excellence. It was a pleasure for us to be your home in Porto. We look forward to welcoming you again very soon. Kind regards, Rita Ferreirinha Guest Service Manager Pestana Palácio do Freixo

Dear Guest, Firstly, we would like to thank you for your feedback about your stay at the Pestana Palácio do Freixo. We are delighted to learn that you enjoyed our hotel's facilities, as well as our team's dedicated, attentive, and professional service. Your comments fill us with pride and incentive us to continuously improve our service and strive for excellence. Regarding your less positive remark related to the Harmonia building, we would like you to know that we have relayed your comment to our management. Thank you for your input! It was an immense pleasure for us to have you as our Guest. Thank you for staying at the Pestana Palácio do Freixo. We look forward to welcoming you again soon. Kind regards, Pestana Palácio do Freixo Team

Dear Mr. Graham, Thank you so much you for your feedback about your stay at the Pestana Palácio do Freixo. We are thrilled to learn that you enjoyed our hote and especially our team's dedicated, attentive, and professional service. Your comments fill us with pride and incentive us to continuously improve our service and strive for excellence. It was a great pleasure for us to be your home in Porto. We would like to thank you for staying at the Pestana Palácio do Freixo, and we look forward to welcoming you again very soon. Kind regards, Pestana Palácio do Freixo Team

Dear Mr. Hjalmar, Thank you so much you for sharing your opinion about your stay at the Pestana Palácio do Freixo, Pousada & National Monument. We are thrilled to learn that you enjoyed our hotel's facilities, our buffet breakfast, and our team's dedicated, attentive, and professional service. Your comments fill us with pride and incentive us to continuously improve our service and strive for excellence. It was a great pleasure for us to be your family home in Porto. We would like to thank you for staying at the Pestana Palácio do Freixo, and we look forward to welcoming you again very soon. Kind regards, The Pestana Palácio do Freixo Team

Dear Ms. Brenda, Thank you so much you for sharing your honest opinion about your stay at the Pestana Palácio do Freixo, Pousada & National Monuent.We are thrilled to learn that you enjoyed our hotel's facilities, our buffet breakfast, and especially our team's dedicated, attentive, and professional service. Your comments fill us with pride and incentive us to continuously improve our service and strive for excellence.Regarding your less positive remark, related to the air conditioning, we would like to apologise for any inconvenience and let you know that your comment has been relayed to our maintenance team so that the issue can be fixed.It was a great pleasure for us to be your home in Porto. We would like to thank you for staying at the Pestana Palácio do Freixo, and we look forward to welcoming you again very soon. Kind regards, The Pestana Palácio do Freixo Team

Dear Mrs. Laura, Firstly, we would like to thank you for your kind feedback about your stay at the Pestana Palácio do Freixo. We are thrilled to learn that you enjoyed your stay and the idyllic views from our property, as well as our friendly team's dedicated, attentive, and professional service. Your comments fill us with pride and incentive us to continuously ameliorate and strive for excellence. It was a great pleasure for us to welcome you as our Guest. Thank you for staying at the Pestana Palácio do Freixo. We look forward to welcoming you again in the near future. Kind regards, Nuno Queirós Guest Services

Dear Mr. Jorge,Firstly, we would like to thank you for your kind feedback about your stay at the Pestana Palácio do Freixo. We are thrilled to learn that you enjoyed your stay and our friendly team's dedicated, attentive, and professional service. Your recognition fills us with pride and incentives us to continuously ameliorate and strive for excellence.Regarding your less positive note related to our wifi network, we would like to inform you that our maintenance team has been informed and is already investigating what may have occurred, since we have records of the connection being reliable throughout the hotel. We do appreciate your input!It was a great pleasure to have you with us. Thank you for staying at the Pestana Palácio do Freixo. We look forward to welcoming you again in the near future. Kind regards, Nuno QueirósGuest Services

Dear Ms. Andrea Fabrizio,First, we would like to thank you for taking the time to give us your honest feedback on your recent stay at the Pestana Palácio do Freixo, Pousada & National Monument.We are deeply sorry that we were unable to meet your expectations and we would like to express our heartfelt apologies for that.Your opinion is crucial to us, as it helps us continuously improve in anticipating our guests' needs, preferences, and expectations.At the Pestana Palácio do Freixo, we aim to provide the highest standards of service to all our guests. Thus, our staff undergoes continuous training, to ensure that they produce the dedicated, attentive, and professional service that characterizes us.Therefore, we would like to apologise for any oversight that may have occurred during your stay, which may have given you a different impression.Regarding the variety of products in our menus, we are extremely sorry that they were not to your liking. We would like to assure you that we use only the best ingredients from trusted suppliers, respecting the premium local products and their origin, in order to present a superior fine dining experience to our guests and visitors.As far as the accommodation is concerned, we see fit to inform you that our team is already working on a project for renovation of our rooms.Finally, your comment related to the opening time of our Spa has been duly noted, and it shall be discussed and analysed in our next operational meeting.Thank you very much for choosing the Pestana Palácio do Freixo for your stay in Porto. It was an immense pleasure to have you as our guest and we hope to have the opportunity to welcome you again in a near future!Yours sincerely,Rafael FurãoUnit Manager