Actahotels Port Wine Route hotels

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"Great place and central location! The staff was very friendly and helpful. "

"This welcoming hotel is in an excellent location to explore the delightful city. Our room was comfortable and the buffet breakfast ample. The free welcome drink and free coffee/snacks after 2pm were a pleasant surprise. All the staff were friendly and helpful. "

"Convenient location and helpful staff. Great breakfast too. "

"Great "

"It was a very bad experience in my 30 years traveling . It was especially bad in the housekeeper department. The cleaning staff who did our room has no training at all. 1. When we came back to our room in the end of the 1st day, all dirty cups were not cleaned or replaced. No new coffee capsules were filled. No new water bottle was replaced. The towels were changed, but missing one. The sink still had toothpaste stain on. 2. Our friend’s room had no new bath tissue added . The leftover from last day was not enough so had to run to downstairs to ask because there was no housekeeper phone number to dial. 3. We asked for two separated twin beds. One comforter was folded king size. The other is twin comforter. One of us was did not sleep well because was too hot. We asked to change when we realized that was a wrong comforter. I only can say the staff was too lazy to get another right comforter for the twin bed set up. I don’t want judge whether this hotel qualify 5 state. They even lack of very basic services. After I complained to the front desk (I actually wanted to speak with the manager on duty. I was told not available and they will covey it to manager). I neither heard from the manager nor any sincere apology since then."

"Wir bekamen sogar ein besseres Zimmer, alles war sauber und das Zimmer wurde jeden Tag gemacht . Abends immer eine kleine Schokolade am Bett. Sehr freundlich.Super"

"Marta was super attentive providing all the tourist information about Porto. Hotel food is delicious, breakfast is worth the money!"

"Handy location close to station."